User manual

Appendix B. Technical support

The AnaGate hardware series, software tools and all existing programming interfaces

are developed and supported by Analytica GmbH. Technical support can be requested

as follows:

Internet

The AnaGate web site [http://www.anagate.de/en/index.html] of Analytica GmbH

contains information and software downloads for AnaGate Library users:

• Product updates featuring bug fixes or new features are available here free of

charge.

E-Mail

If you require technical assistance over the Internet please send an e-mail to

<support@anagate.de>

To help us provide you with the best possible support please keep the following

information and details at hand when you contact our support team.

• Version number of the used programming tool or AnaGate library

• AnaGate hardware series model and firmware version

• Name and version of the operating system you are using