User manual

21 © 2007-2014 Analytica GmbH
Appendix A. FAQ - Frequently asked
questions
Here is a list of frequently asked questions.
A.1. Common questions
Q: No network connection (1)
A: Please check the physical connection to the device first. In general the AnaGate
has to be connected directly to a personal computer or to an active network
component (hub, switch). If the AnaGate device is connected to a personal
computer a cross-wired network cable must be used to connect the device,
otherwise the included network cable is to be used.
The physical interconnection is OK if the yellow link LED turns on when LAN
cable is plugged in. The yellow light stays on until the connection breaks down.
On some hardware models the link LED flickers synchronously to the green
activity LED if there is traffic on the network line.
If the link LED is always off then please check the wiring between the AnaGate
and the hub, switch or the personal computer.
Q: No network connection (2)
A: If the link LED indicates a proper Ethernet connection (see previous FAQ) but
you still can't connect to the AnaGate then please try the following:
1. Check if the AnaGate can be reached via ping. To do so in Windows, open
a command prompt and enter the command ping a.b.c.d, where a.b.c.d
is the device IP address.
2. In case the AnaGate is unreachable via ping, reset the device to factory
settings. Set the IP address of your PC to 192.168.1.253 and the subnet
mask to 255.255.255.0. Check if the AnaGate can be reached via ping
192.168.1.254.
3. If the device can be reached via ping then the next step is to try if you can
open a TCP connection to port 5001. Open a Windows command prompt
and enter telnet a.b.c.d 5001, where a.b.c.d is the device IP address. If
this command fails check if a firewall runs on your PC or if there is a packet
filter in the network between your PC and the AnaGate.