User guide

Example #2: A SmartMatriX² controlled simultaneously by two RCS².
The most common problems encountered when using the AW Gateway soware are rela-
ted to the IP address conguraon of all of the connected machines. Please have the IP ad-
dresses of the device, the computer running the AW Gateway soware, and each controller
available when requesng support.
Please aach the applicaon log le to your email. This log le can be found here:
ForWindows®XP:
C:\Documents and Sengs\[user]\Applicaon Data\AWGateway\AWGateway_Log.txt
For Windows® 7 or above:
C:\Users\[user]\AppData\Local\AWGateway\AWGateway_Log.txt
Note: If you can’t locate the log le, the AppData folder may not be visible.
To make this folder visible, check the Folder Opons sengs for the [User] folder. Click
Organize, and then click Folder and search opons. Click the View tab. Make sure that Show
hidden les, folders, and drives is selected.
ForMacOSX:
/Users/[user]/Library/Applicaon Support/AWGateway/AWGateway_Log.txt
Note: If you can’t locate the log le, your Library folder may be hidden. Open Finder.
To make your Library folder visible, press and hold the “opon” key while you click the
Go menu. The Library folder displays. Sll holding down the “opon” key, click Library to
display the contents of the Library folder.
TROUBLESHOOTING AW GATEWAY