Use Instructions
Table Of Contents
- GLOSSARY & ACRONYMS
- PART 1. GENERAL SYSTEM INFORMATION
- 2. INDICATIONS AND CONTRAINDICATIONS FOR USE
- 3. WARNINGS AND PRECAUTIONS
- CAUTION
- 6. BASELINE MEASUREMENT PREPARATION AND DEVICE SETUP
- 8. THE ALIGNMENT TOOL
- PART 3. AT-HOME CPM SYSTEM USE
- PART 4. LIGHTS, SOUNDS, AND TROUBLESHOOTING
- 12. CPM DEVICE LIGHTS AND SOUNDS
- 13. BASE STATION INDICATIONS
- 14. BUTTON PRESSES
- 15. GENERAL TROUBLESHOOTING / FAQS
- 15.1 Physician Q&As
- Q: No data from my patient is appearing on the server, but after getting in touch with the patient, they say that they have been taking measurements consistently with no issue and their device is connected to a plugged- in Base Station.
- Q: No size of the CPM Device fits my patient.
- Q: I initiated a patient mode measurement while trying to put the device into Bluetooth pairing mode and now I can’t pair the CPM Device to the Mobile App.
- Q: How do patients get more adhesives when they run out?
- Q: Can the CPM System be used near other electronic or medical equipment such as telephones, televisions, computers, etc.?
- Q: Is data secure when transmitting from the CPM Device to the Mobile App, the Device to the Base Station, or the Base Station to the Cloud platform?
- 15.2 Patient Q&As
- Q: The CPM Device is not lighting up when plugged into the Base Station to charge.
- Q: Nothing happens when I am trying to start a measurement and/or the button is pressed on the CPM Device.
- Q: The device visually does not stick well to my body or is obviously peeling up.
- Q: I lost the clear protective liners for covering the adhesive.
- Q: I pressed the button accidentally/too early and a measurement started before the device was on my body. How do I get the device to stop beeping?
- Q: The CPM Device continues to beep, indicating there are errors, during a measurement.
- Q: Can I shower with the CPM Device or get it wet?
- Q: Can I travel with the CPM System?
- Q: A piece or part broke off the device, base station, or alignment tool.
- Q: What do I do if I think I am having a medical emergency or decompensation event?
- 15.1 Physician Q&As
- PART 5. CLEANING AND MAINTENANCE
- PART 6. SYSTEM SPECIFICATIONS
- PART 7. SYMBOLS GLOSSARY
44
Version C
Clinician Instructions for Use – Device and Mobile Application
C
Press the button for 1-3 seconds (a small beep will sound) and then release. Ensure the device is on the body before
initiating a measurement.
RESET DEVICE
If the device stops functioning as expected, you can reset the device. Use a paperclip in the pinhole on the back of
housing of the CPM Device. The device should shut off and then reboot after a few seconds.
15.
GENERAL TROUBLESHOOTING / FAQS
15.1 Physician Q&As
Q: I am having trouble connecting the new CPM Device to Bluetooth via the CPM Mobile App.
A:
The mobile phone’s Bluetooth may not be on. Make sure Bluetooth is turned on before proceeding.
A: Make sure that the CPM Device is advertising (the LED bar on the device will be flashing blue). To put the device
into advertising mode, hold the button on the device down until the LED begins flashing blue (about 10 seconds). The
device will go to sleep if not paired within several minutes.
A
: Make sure you are paired to the correct device by matching the device ID on the device sticker to the paired device
shown on the app.
A:
Ensure that the CPM Device is sufficiently charged to take a measurement (> 20%, the LED on the device should
be green or yellow when plugged into the Base Station).
A: Check that the app is responsive. If it is not, force quit and restart the app and try pairing the device again.
Q: No data from my patient is appearing on the server, but after getting in touch with the patient, they say that
they have been taking measurements consistently with no issue and their device is connected to a plugged-
in Base Station.
A:
This is likely a cellular connectivity issue. First, ask the patient to ensure that the device is charging by looking at
the Device and Base Station LED indications. Then ask them to look at the cellular connectivity LED on the Base
Station. If the LED is yellow or red, ask the patient to follow the following steps:
1)
Reboot the Base Station by unplugging and then re-plugging in the Base Station.
2)
Move the Base Station to a spot in the house with better connectivity – try near a window.
3)
Call the clinical care team to replace the Base Station with one that has a SIM card with a better fit for the
area.