User`s guide

August 2012L010185
20
Troubleshooting
Problem:
Can not establish communications with the unit.
Possible Solutions:
1. Make sure the indexer has power. Is the Green LED on.
2. Check USB connections.
3. Check for loose cable connection either on the pulse generator or COM Port.
4. Was the software installed successfully?
5. Go to Setup│ Communication Settings and verify COM Port settings.
6. Click on Connect icon to communicate with the unit.
7. If problems still exist, contact Anaheim Automation Tech Support.
Problem:
There is no power to the indexer.
Possible Solutions:
1. Is the Indexer connected to the appropriate power supply?
2. Check for any blown fuses in line with the unit.
3. If problems still exist, contact Anaheim Automation at 714-992-6990.
Problem:
The indexer has a fault condition.
Possible Solutions:
1. To Clear an error use either the SMPG-SMSI software or the direct mode command.
2. The SMPG-SMSI software can clear an error in the motion tab section by clicking on
the Verify Parameters button.
3. The direct mode command “!” can clear an error by prompting indexer to serially send
the error code back to the user.
Example: @0! (carriage return)
Description: Address the unit by typing @ followed by a 0 (address number) an ! (Error
Codes Register) and a carriage return.
Note: The error code is returned in binary coded decimal format. If two errors were received
their binary values would be added together.