Instruction manual

110 Contacting Sales and Technical Support ViewPoint Wireless Touch Panels
Panja International Offices
Figure 119 lists Panja International offices.
Panja International Offices
Telephone Fax
Panja Singapore [phone] [phone]
Panja Canada -
Calgary
[phone]
[phone]
[phone]
Panja Canada -
Toronto
[phone]
[phone]
[phone]
Panja Mexico [phone] [phone]
Technical Support
Panja Inc. provides technical support by telephone, fax, E-mail, or bulletin board sys-
tem (BBS). For the fastest possible service, please have the following information
ready, or provide it in your fax or E-mail message:
• Your name, company name, mailing address, and telephone number
• The name of your authorized Distributor or Dealer
• Dealer ID
• Job Title
• Purchase Order #
• Sales Order #
In addition to the general information listed above, it is necessary for your Technical
Support representative to know the nature of your service problem. The more infor-
mation you provide initially, the faster your representative can resolve the problem.
With this in mind, please have the following information at hand.
•
If you are having a problem with hardware  identify the equipment/
firmware version you are using, what you were doing when the problem oc-
curred, and any troubleshooting you've tried (if any).
•
If your problem is with a software program  identify the program you
are using and the version number, the operating system on your PC, what
you were doing when the problem occurred, and any troubleshooting you've
tried (if any).
Figure 119
Panja International Offices