Installation guide

Programming AMX Controllers for a Kaleidescape System
Page 50
3. If using an RS-232 connection and a message appears indicating the
Kaleidescape module is sending the command
"01/0/GET_DEVICE_POWER_STATE:" every 20 seconds, it means the
module is not receiving responses from the Kaleidescape System and is in
an initialization loop.
 Verify cable connections and pinouts (usually a cross-over cable).
 If Kaleidescape control port baud settings have been changed in the
browser interface, be sure that the SET BAUD command is being
sent to one of the virtual devices to prevent the module from
resetting the baud rate to the default. The module passes the
command verbatim to the port and keeps the command in a non-
volatile variable for use if the module restarts. Servers have a
default baud rate that differs from players and Cinema One (1
st
generation) systems, and the module sets up the port for the baud
rate of the player by default.
4. If using an RS-232 connection, and a message appears indicating the
Kaleidescape module is sending the command
"01/0/GET_DEVICE_INFO:" every 20 seconds, it means that the module is
able to speak to the component directly connected, but the player to be
controlled is offline.
 Verify that the Kaleidescape component the RS-232 cable is plugged
into is powered on.
 Verify that the Kaleidescape player is powered on.
5. Verify that the ID sent to the virtual device matches the player Control
Protocol Device ID as set in the browser interface.
6. If using SATP control, verify that the Zone ID matches the audio output. If
controlling an M-Class player, the Zone ID must be 01.
7. Verify that control is for a player and not a Kaleidescape server. Connection
can be made to the server, but the server should be forwarding commands
to a player in the system.
8. Try to use the Kaleidescape System by pressing a button on a touch panel.
Module errors are displayed in the console as errors occur and can provide
useful information. All commands to the zone generate a response and
changing any valid channel on the virtual device generates debugging
information. If a button is pressed on a touch panel and a message does not
appear in the console, the button press is not being received by the module.
9. Pulse channel 1 on the virtual device (the PLAY command) and debug
information appears indicating the PLAY command is being sent (for
example, 01/1/PLAY:/55). The Kaleidescape component should send
some type of response.
Music is not changing (SATP controlled music zone)
When listening to a specific zone, verify that control is set for that zone (audio
output).