Technical information

RMS Hotlist
59
RMS - Administrator’s Guide
Resetting a Room When Appearing In Parameter Needing Attention List
If a notification has been set for a device it is necessary to reset it in the Hot List.
1. Select the Hot List from the menu on the left side of the RMS application page.
2. Select Reset for the offending parameter.
Responding To a Room When Appearing In Parameter Needing Attention
1.
Select the Hot List from the menu on the left side of the RMS application page.
2. Select Respond to launch the Send Response page.
3. Select either a pre-defined response from the drop down menu or type a response in the text field
provided.
4. Click Send.
Room Troller Failure
Troller failure occurs when the internal scheduling system has failed to attach to the scheduling system
mailbox/account and synchronize appointments for the listed room (FIG. 61).
FIG. 61 Hot List - Room Troller Failure Section
Room Troller Failure
• Failure Time The time stamp from the server when the Troller Failure was detected.
• Error Description What error occurred and in which room.
• Resolve Link to the View Room Settings Page section on page 79.
Check the scheduling plug-in mailbox configuration for this room.