Administrator’s Guide RMS Resource Management Suite® (v3.
AMX Software License and Warranty Agreement • LICENSE GRANT. AMX grants to Licensee the non-exclusive right to use the AMX Software in the manner described in this License. The AMX Software is licensed, not sold. This license does not grant Licensee the right to create derivative works of the AMX Software. The AMX Software consists of generally available programming and development software, product documentation, sample applications, tools and utilities, and miscellaneous technical information.
Table of Contents Table of Contents RMS Resource Management Suite ......................................................................1 Overview .................................................................................................................. 1 Additional Documentation .............................................................................................. 1 What’s New in RMS v3.3...........................................................................................
Table of Contents Scheduling System Plug-ins .................................................................................... 11 Getting Started ................................................................................................13 Running the Configuration Wizard.......................................................................... 13 Adding NetLinx Systems As Rooms ........................................................................ 13 Adding And Configuring Groups ..............
Table of Contents System Settings - SNPP................................................................................................. 34 System Settings - SNMP................................................................................................ 35 System Settings - RFID Tracking ................................................................................... 36 System Settings - Logging ............................................................................................
Table of Contents Resetting the RMS Dashboard ................................................................................ 56 RMS Hotlist .......................................................................................................57 Overview ................................................................................................................ 57 Unassigned NetLinx Systems ..................................................................................
Table of Contents View Group Setting Page ......................................................................................... 76 Editing a Group............................................................................................................. 76 Modify Group Setting Page ......................................................................................... 77 Deleting Groups............................................................................................................
Table of Contents Management - Internal Log Page............................................................................ 95 Exporting an Internal Log.............................................................................................. 96 Viewing Exported Internal Logs .................................................................................... 96 Deleting Exported Internal Logs ...................................................................................
Table of Contents Power Reports - Device Power.................................................................................... 119 Power Reports - Device Power Results ....................................................................... 120 Power Reports - System Power (Detailed) .................................................................. 121 Power Reports - System Power (Detailed) Results ...................................................... 121 Quality of Service Reports .................
Table of Contents Administrative Reports - System Users Results ....................................................... 148 Internal Log Report Page...................................................................................... 148 Internal Log Entry Page............................................................................................... 149 Viewing Log Entries ....................................................................................................
Table of Contents User's Guide ......................................................................................................... 165 Version Information Page ..................................................................................... 165 View Readme ........................................................................................................ 165 System Diagnostics ............................................................................................... 165 Status Page ...
Table of Contents Resetting Column Sorting ........................................................................................... 179 Setting Scheduling View Hours ................................................................................... 180 User Profile Page .................................................................................................. 180 Editing Your User Profile.............................................................................................
RMS Resource Management Suite RMS Resource Management Suite Overview The AMX Resource Management Suite (RMS) is a line of software solutions designed for IT professionals, facility managers and meeting/classroom users looking for a way to manage, monitor and/or schedule up to 1,000 rooms and an unlimited number of assets. This document provides information and instructions for the RMS System Administrator.
RMS Resource Management Suite See the Windows 2008 Server - Required Features, Roles and Services section on page 3 for a listing of the Features, Roles and Services that must be installed on Windows 2008 Server.
RMS Resource Management Suite Additional System Requirements Microsoft .NET Framework 2.0 Internet Information Services (IIS) 6.0 (for Windows 2003 servers) Internet Information Services (IIS) 7.0 (for Windows 2008 servers) Adobe Acrobat Reader 7.0.
RMS Resource Management Suite Network Configuration The RMS application is a client/server application where the NetLinx system acts as the client and the RMS application server listens for connections from NetLinx systems. NetLinx and the RMS application server communicate using TCP/IP sockets. In order to establish communication, each NetLinx system must be able to resolve and connect to the RMS application server.
RMS Resource Management Suite Installation The RMS SDK The best method of implementing any RMS code supporting an application of the RMS suite is to download the RMS SDK. Within the RMS SDK is a sample RMS CodeCrafter file (you will need to download RMS CodeCrafter from www.amx.com). Open the RMS CodeCrafter file, then copy and duplicate the devices, modules, and ConnectLinx information to suit your needs.
RMS Resource Management Suite The RMS application can provide Notification through SMTP e-mail and Simple Network Pager Protocol (SNPP). Configuring for SMTP is always recommended if it is available. Configuring for SNPP should be based on whether your users have pagers that support SNPP. Logging Configuration The RMS application logs systems problems for long-term storage and historical reporting. The RMS application has a built-in log, but it also supports Windows Event logging and Syslog logging.
RMS Resource Management Suite 4. Ensure the Anonymous access option is disabled and the Integrated Windows authentication option is enabled. 5. 6. 7. 8. When done, press OK to save the configuration. Next, expand the RMS web application virtual directory and find the folder named "dynamicResources" Next, right-click on the "dynamicResources" folder and select Properties. Select the Directory Security tab and click the Edit button under Anonymous access and authentication control. 9.
RMS Resource Management Suite Device Monitoring Framework The RMS application provides device monitoring through a user extensible framework. This framework allows you to customize what devices are monitored, the conditions that indicate a problem or fault, and what type of problem or fault this condition represents. The RMS application generates notifications when a fault condition occurs, as determined by the notification configuration. Each room has one or more monitored devices.
RMS Resource Management Suite Parameter Values Each parameter has a set of values used to determine what conditions indicate a problem and what type of problem this condition represents. These values are supplied when the parameter is registered, and consist of the following: Parameter Values • Name This is the name of parameter. This name is displayed on the RMS application console and readily identifies the parameter.
RMS Resource Management Suite Parameter Values (Cont.) • Enumeration List This value is used to restrict the range of the threshold and reset values that the administrator can enter on the RMS application console. This value would be used when the parameter represents a value with a bounded list, Power On and Power Off. All parameters must be registered by the NetLinx system. The administrator cannot add parameters from the RMS application console.
RMS Resource Management Suite For instance, if the previous value for Projector Lamp Hours is 999 and the new value is 1001 and the threshold is set to 1000 and the threshold operator is set as "Greater Than", the RMS server checks to see if the previous value compared to the threshold, i.e. 999 is Greater than 1000 is False, has a different result than the new value compared to the threshold, i.e. 1001 is Greater than 1000 is True.
RMS Resource Management Suite 12 RMS - Administrator’s Guide
Getting Started Getting Started Running the Configuration Wizard The RMS Configuration Wizard runs during your initial installation of the RMS application. Thereafter, to access the wizard click on the Start button, select Programs, AMX Resource Management Suite, and select RMS Configuration Wizard. For information concerning the RMS Configuration Wizard, consult the RMS Configuration Wizard section on page 15.
Getting Started Adding Notifications Once a user has been created, notifications can be assigned. 1. 2. 3. 4. 5. 6. 7. Click Management > Notifications under Administration in the navigation menu. Click Create New Notification. The Create New Notifications page opens. Click Select for the Group. Select the Group from the list and click Select. Click Select for the Room. Select the Room from the list and click Select. Click on the drop-down list to select the type of notification to be sent.
RMS Configuration Wizard RMS Configuration Wizard Overview The RMS Configuration Wizard is used to guide you through the initial setup and configuration of your RMS application suite server. After installing an RMS application you must complete the Configuration Wizard to register and enable your server. Additionally, you may return to the Configuration Wizard at any time to modify system settings or diagnose system related problems. FIG.
RMS Configuration Wizard FIG. 2 RMS Configuration Wizard - Scheduling System External scheduling interfaces may be obtained from an AMX dealer and installed separately. See the RMS Supported Scheduling and Mailbox Interfaces section on page 2. Click Next to continue to Database. Database RMS uses a single central database for all data storage. This database can be configured in the RMS Configuration Wizard. Please refer to the RMS Database Administrator's Guide (available to view/download from www.amx.
RMS Configuration Wizard Database - Configuration The Configuration screen may be skipped in the Configuration Wizard if a successful database connection is detected. You can navigate to the Configuration screen at any time by double-clicking the "Configuration" item in the navigation tree under the "Database" heading. The Configuration screen allows you to manually configure the database connection settings (FIG. 4). You need to specify the database server name/address and the database/catalog name. FIG.
RMS Configuration Wizard Product Selection RMS supports several vertical markets. Use the RMS Installation Type drop-down menu in the Product Selection screen (FIG. 6) to select one of the following branches of RMS to install as your server.
RMS Configuration Wizard Web Services - Virtual Directory The RMS user interfaces are web pages designed to run in Windows IIS Server. This configuration step guides you through the proper setup of the IIS Virtual Directory. FIG. 8 RMS Configuration Wizard - Web Virtual Directory Configuration Web Virtual Directory Configuration (IIS) Virtual Directory Alias Name Enter the name of the virtual directory you would like to use for the RMS web pages.
RMS Configuration Wizard Services The RMS server software is comprised of a collection of Windows NT Services. NT Services allow the program to load automatically on computer boot up and to run unattended without a user being logged onto the computer. NT Services must be registered with the Windows operating system. For more details and configuration information on the RMS NT Services, please see the RMS IT Administrator's Guide (available to view/download from www.amx.com).
RMS Configuration Wizard Services - Register Initially, the RMS services are not registered. Click the Register Services button to start the registration process (FIG. 10). FIG.
RMS Configuration Wizard FIG. 12 RMS Configuration Wizard - RMS Application Suite Services Successfully Registered Click Next to continue. Services - Start After the RMS services have been registered, you must start them. Click the Start Services button on the Start Services screen (FIG. 13). FIG. 13 RMS Configuration Wizard - Start RMS Application Suite Services As the Configuration Wizard is starting each service, a dialog indicates the startup status (FIG. 14).
RMS Configuration Wizard FIG. 15 RMS Configuration Wizard - RMS Application Suite Services Running Click Next to proceed. The AMX RMS Server service is the primary service. All other services depend on this service; therefore it must always be started first and stopped last. The Windows Services manager and the RMS Service Manager Utility will not allow you to stop this service until all other services have been stopped.
RMS Configuration Wizard Licensing Summary - Asset Licenses vs. Scheduling License The following table provides a summary of features that are "enabled" with each license type: Asset Licenses vs. Scheduling License Feature Asset License Scheduling License Allows the reservation of a room via Touch Panel. Allows the display of a room’s schedule via Touch Panel. Allows reservation of a room via third-party scheduling system or RMS scheduling engine.
RMS Configuration Wizard Click Next to continue. If you do not have a RMS license key and you opted to operate in Standard mode, the Configuration Wizard indicates the key was not detected and the Software Serial Number reads: Standard Edition. Click Next to continue. Enter Server Serial Number The Enter Server Serial Number window (FIG. 17) allows you to set the RMS server serial number, company name and contact information.
RMS Configuration Wizard 3. Click the Manual Authorization button. The Manual Authorization dialog box opens. 4. Type the AMX provided authorization key in the field provided and click OK. Licensing - Client Licenses RMS requires additional Client Licenses. Additional Client Licenses can be entered now, or at any time in the RMS Configuration Wizard. To obtain RMS Client Licensing, contact AMX at: Contact AMX Global Customer Service at 800-222-0193 by email at service@amx.
RMS Configuration Wizard OS Permissions Certain NTFS and registry access permissions may be required by the AMX RMS Scheduling Manager service to access resources on the RMS server. For more details and configuration information on NTFS, ASP.NET, IIS and DCOM permissions, please see the RMS IT Administrator's Guide (available to view/ download from www.amx.com).
RMS Configuration Wizard OS Permissions - Web User This screen may be skipped if your servers' file system is formatted as a FAT or FAT32 file system. These file systems do not support security options so this step is not required. Certain NTFS permissions are required for the users of the web pages to access resources on the RMS server. The Configuration Wizard automatically creates the appropriate NTFS permissions for the web users.
RMS Configuration Wizard System Settings In the System Settings section, the Configuration Wizard configures application-specific setting and options. System Settings - NetLinx The first step in the System Settings section is NetLinx Server Settings (FIG. 23). All NetLinx systems must connect to the RMS server over a TCP/IP connection. In this step you can modify the IP Server Port that the NetLinx systems use to establish a connection and facilitate communication. RMS uses IP port 3839 by default. FIG.
RMS Configuration Wizard System Settings - Security Use the options in the Security Settings screen to determine if you want to require user authentication to access the RMS administrative web interface (FIG. 24). FIG. 24 RMS Configuration Wizard - Security Settings If you want user authentication, check the Enable User Account Management option. If the Enable User Account Management option is checked, you can also choose to allow anonymous access to view the RMS administrative web interface.
RMS Configuration Wizard Once the default administrator account has been established, you cannot return to this step to alter it. If the default administrator account has already been configured and you return to this step, the Configuration Wizard indicates The Administrator account has already been configured and does not allow you to alter the account. Click Next to continue.
RMS Configuration Wizard System Settings - Appointments If the Internal Appointment Management/Scheduling System option was selected on the Appointment Management/Scheduling System step, you are presented with the Appointment Options screen (FIG. 27). FIG. 27 RMS Configuration Wizard - Internal Appointment Options Internal Appointment Options • Keep Expired Appointments For After appointments have expired, RMS automatically remove them from the system after this elapsed time.
RMS Configuration Wizard After completing these settings, click Next to continue. System Settings - SMTP SMTP (Simple Mail Transport Protocol) is the standard for sending email on the Internet. RMS uses SMTP for sending email notifications to users. Enter all the appropriate SMTP settings in the SMTP Email System screen (FIG. 29). FIG. 29 RMS Configuration Wizard - SMTP Email System SMTP Settings • SMTP Enabled Check this item to enable SMTP email delivery.
RMS Configuration Wizard 2. Enter the email address you wish to send the test message. You can optionally modify the subject and message to send. 3. When ready, press the Send Test Message button to send the text message. 4. When you have competed testing, click Close. Click Next to continue. System Settings - SNPP SNPP (Simple Network Paging Protocol) is an alternative method to SMTP for delivering text-based messages to alphanumeric pager and cellular phones.
RMS Configuration Wizard FIG. 32 SNPP Pager Test dialog When you have completed testing, click Close. Click Next to continue. System Settings - SNMP SNMP is the network management protocol used almost exclusively in TCP/IP networks. SNMP provides a means to monitor rooms, systems, and devices in the RMS system. Enter all the appropriate SNMP settings in the SNMP Services screen (FIG. 33). FIG.
RMS Configuration Wizard System Settings - RFID Tracking RMS can track RFID devices. This option can be enabled or disabled via options in the RFID Tracking Options screen (FIG. 34). FIG. 34 RMS Configuration Wizard - RFID Tracking Options RFID Tracking Options • Enable RFID Device Tracking Enables you to globally enable or disable RFID tracking. The default setting is Enabled.
RMS Configuration Wizard Logging Options (Cont.) • Delete Log Entries After Enter the number of days. • Enable Windows Event Log Select this option to enable event logging. • Log Informational Messages If this option is selected, the RMS server logs all informational type messages to the windows event log. If you would rather base the internal log size on number of messages, set this value to 0 and set Keep Maximum Log Entries.
RMS Configuration Wizard System Settings - Reporting RMS can provide detailed reporting on room device and parameter changes based on a tracked history. Specify reporting preferences in the Reporting Options screen (FIG. 37). FIG. 37 RMS Configuration Wizard - Reporting Options Place a check next to Enable Reporting to allow for this function. You must also specify the number of days for RMS to track. The default is 90 days.
RMS Configuration Wizard When selecting this option you can select a NIST time server from the NIST Time Server dropdown list or type in your own NIST time server address. You can click the Synchronization button to test the time synchronization process. Click Next to continue. Name & Logo RMS allows user customization of the web page title and web page logo graphic, via options in the System Name and Logo screen (FIG. 39).
RMS Configuration Wizard Finished Congratulations you have completed the Configuration Wizard (FIG. 40). You can return to the Configuration Wizard at any time to update or modify RMS settings. FIG. 40 RMS Configuration Wizard - Finished Now that the RMS server is fully configured, the administrative web pages are ready to use and the server is ready to accept NetLinx connections.
Database Wizard Database Wizard Overview RMS includes a utility program called the Database Wizard. The Database Wizard tool performs the following: Tests the RMS application database connection. Modifies the RMS application database connection settings. Creates new RMS application databases. Removes RMS application databases. Imports data to an RMS application database. Exports data from an RMS application database. Backs up an RMS application database.
Database Wizard First, the Database Wizard checks the existing RMS application database connection. If a connection error is detected, you are prompted to re-configure the database connection settings (see the Configuring Connection Settings section on page 50). Otherwise, click Next to continue to the main menu. FIG. 42 Database Connection Main Menu The Database Wizard main menu (Menu Options screen) allows you to select the desired database operation to perform. FIG. 43 Menu Options 1.
Database Wizard Select this option to import data into or to export data from the configured RMS application database. You can use the export option to backup the data in your RMS application database. The export function of the Database Wizard should not be used as a replacement for standard network and systems backup procedures typically performed by an IT department, but rather in addition to standard backup procedures.
Database Wizard Import / Export FIG. 45 Import / Export 1. Import to RMS database. Select this option to import data into the configured RMS application database. 2. Export Data from RMS database. Select this option to export data from the configured RMS application database. You can use the export option to backup the data in your RMS application database.
Database Wizard FIG. 46 Create Microsoft SQL Database Click Next to begin creating the new database. The Database Wizard creates the database structure of tables, then imports all of the default data into the new database. When the processes have completed, the Database Wizard automatically reconfigures the RMS application connection settings to point to this new database. FIG. 47 Importing Database Completed Click Next to continue.
Database Wizard Remove A Database The Database Wizard can remove an existing RMS application database for the following database platforms: Microsoft SQL Server 2005 You need to provide the following information: Microsoft SQL Server Address Use Windows Authentication or Use SQL Server Authentication Microsoft SQL Server Username Microsoft SQL Server Password FIG. 48 Remove Microsoft SQL Database 1. Select the desired RMS application database to remove. 2. Click Next to continue.
Database Wizard FIG. 50 Complete Database Removal Process After the database has been removed, the Database Wizard performs a database connection test and then returns to the main menu. Importing Data The Database Wizard can import data files that were exported using this tool. This data file is an XML formatted collection of all the records in the database. This process is useful if you have created a new database and want to import data from an existing alternate database.
Database Wizard FIG. 52 Exporting Database Complete After the export file has been completed, the Database Wizard returns to the main menu. Converting A Database The Database Wizard can fully automate the steps required to migrate from an existing database to an alternate database platform. The Database Wizard can migrate between any of the following database platforms.
Database Wizard FIG. 53 Database Conversion After the migration process has completed, the Database Wizard performs a database connection test and then returns to the main menu. Applying Update Scripts The Database Wizard can perform database maintenance and updates of the configured RMS application database using Update Scripts. Database update scripts are created by AMX to provide a means of updating the existing database in place. 1. Select the desired update script. 2. Click Next to continue. FIG.
Database Wizard The Database Wizard tests to ensure that the update script can be applied to the existing configured database. It also ensures that the update script has not already been applied to the database. If these tests are passed, you are prompted with the Ready To Update message. If the update script does not pass these tests, an error message is displayed and you are not able to apply the update script. Click Next to continue.
RMS Web User Interface RMS Web User Interface Overview All navigation is done via the menu located on the left of the screen. Categories are in bold with their corresponding menu options indented beneath them. Sign in Page The Sign In page is the initial page of all RMS applications. Access and viewable areas are dictated by your user rights. How do you sign in to RMS? To sign in, enter a valid Username and Password, and click the Sign In button.
RMS Web User Interface RMS Web User Interface (Cont.) • Configuration Page: The options contained in the Configuration Page allow you to configure many aspects of the RMS system. Configuration options are organized into the following categories: • Appointment Settings (Events) • Internal Log • Notification Templates • Prestige Levels • Licensing • Hotlist Setting Refer to the Configuration Page section on page 153.
RMS Administration RMS Administration Administration Page The Administration Page (FIG. 56) is a menu listing of the following Administrator menu items: FIG. 56 RMS Administration Page Administration Page - Administrator menu items • RMS Dashboard View your custom user-defined portal. • Hotlist View the exception hotlist page. • System Status View the current system status page. • Management Manage the system's rooms, users, groups, permissions, and NetLinx systems.
RMS Administration 54 RMS - Administrator’s Guide
RMS Dashboard Page RMS Dashboard Page Overview The RMS Dashboard page is the initial page viewed when you log into the RMS application (FIG. 57). FIG. 57 RMS Dashboard In addition to the navigation menu, the Dashboard is comprised of two columns, arranged and populated by user defined information. By default the RMS Dashboard contains the Hotlist (RMS Hotlist section on page 57), Calendar and Room Status.
RMS Dashboard Page Restore Contents The Restore Contents section is a collection of Web Part definition files that have been previously removed from the Dashboard. 1. 2. 3. 4. Place a check in the box next to the items you want to restore to the Dashboard. Select the column within which you want the content displayed. Click Add. Click Close. Imported Web Part Catalog A Web Part catalog is a library of Web Part definition (.dwp) files that you can import into the RMS Dashboard. See http://www.microsoft.
RMS Hotlist RMS Hotlist Overview The Hot List is the main view of the exception-based reporting system. All items provide a link to resolve that particular item. Unassigned NetLinx Systems The Hot List displays any new NetLinx systems that have connected to the RMS application (FIG. 58). FIG.
RMS Hotlist Parameter Needing Attention Any issues that need attention in the RMS application are displayed on the Hot List (FIG. 59). FIG. 59 Hot List - Parameter Needing Attention Section If no issues need attention, no items are displayed in the Hot List. The HotList checks the RMS server for updates behind the scenes and the page is only refreshed if new HotList content is available.
RMS Hotlist Resetting a Room When Appearing In Parameter Needing Attention List If a notification has been set for a device it is necessary to reset it in the Hot List. 1. Select the Hot List from the menu on the left side of the RMS application page. 2. Select Reset for the offending parameter. Responding To a Room When Appearing In Parameter Needing Attention 1. Select the Hot List from the menu on the left side of the RMS application page. 2. Select Respond to launch the Send Response page. 3.
RMS Hotlist 60 RMS - Administrator’s Guide
System Status Page System Status Page Overview The System Status Page allows you to view the status of all rooms on a single screen (FIG. 62). FIG. 62 System Status Page Each room entry lists the Room Name, Room Power Status, Help Request, Room Communication Error, System Error, Maintenance Issues, Network Errors, and Security Errors. System Status • Room Name The room name for this row. A link to the View Room Settings page for a room.
System Status Page Viewing Device Information on the System Status Page 1. Select System Status in the menu on the left side of the RMS application. 2. Expand the group name containing the status you want to check. 3. Select the room name to view the device information page. View Devices Page The View Devices page lists the devices and the status of their various parameters as the RMS application monitors them (FIG. 63). FIG.
System Status Page Each device can have one or more monitored parameters. They are collapsed within the table directly below the device and contain the following information: Device List Monitored Parameters • Name The name of the parameter being monitored. • Current Value The current value for the parameter. • Status This checkbox indicated if the parameter is operating within or outside of its threshold value. The tool tip for this checkbox provides details about the threshold for the parameter.
System Status Page Create Device • Name The name of the monitored device. • Manufacturer The manufacturer of the monitored device. • Model The model of the monitored device. • Manual URL A URL link to the manual on the manufacturer’s web site. • Description A description of the monitored device. • Serial Number The serial number of the monitored device. • Enabled Allows you to enable or disable RFID tracking for the device. • Tag ID Allows you to enter the RFID tag ID for the device.
System Status Page i!-ConnectLinx handles this request and presents it to the NetLinx program for execution. See the i!-ConnectLinx section of the RMS Programmer’s guide for details on programming. Execute Control Function • Select Room A drop-down combo box of available rooms and groups within the RMS system. • Select Control Function Detected control functions for the selected room. • Execute Executes the selected control function.
System Status Page Device Information (Cont.) • Move Click to move the device to a different room. This button is only visible if one of the following conditions is true: • The device is an unmanaged device and RFID Tag Tracking is disabled. • The device is an unmanaged device and RFID Tag Tracking is enabled and is not currently detected by any RFID reader in the system. • The device is an unmanaged device and RFID Tag Tracking is enabled and the RFID device portable option is disabled.
System Status Page Modify Device Information Page To modify a device, click Modify. The Modify Device Information Page allows you to change values (FIG. 67). FIG. 67 Modify Device Information Page While in this screen, you can make changes to the Device Information and Device Logging sections of the Device Information page. See Also: Device Information Page section on page 65.
System Status Page Device Parameter Page Parameter information attributed to a device monitored by the RMS application is listed in the Device Parameter page (FIG. 68). FIG. 68 Device Parameter Page Parameter Settings • Name The name of the parameter being monitored. • Current Value The value of the parameter • Threshold Operator The threshold value is the value for which this parameter is considered to indicate a problem or fault.
System Status Page Parameter Settings (Cont.) • Status Type The status represents the type of problem a faulted condition represents.
System Status Page Device Parameter History Page The Device Parameter History page contains status tracking information for each device assigned to a room (FIG. 69). FIG. 69 Device Parameter History Page Device Parameter History • Server Time The date and time the status was logged as set by the server. • Room Name The name of the room to which the device is assigned. • Device Name The assigned name of the device. • Parameter Name The assigned name of the parameter tracked by the system status.
System Status Page Modify Parameter Page Make changes to existing device parameters via this page. FIG. 70 Modify Parameter Page Parameter Settings • Name The friendly name of the parameter. • Current Value The value of the parameter • Threshold Operator A drop down selection the threshold designator for the parameter • Threshold The threshold value. • Status Type A drop down selection for the category to which the parameter belongs.
System Status Page Viewing Device parameters 1. 2. 3. 4. Select System Status from the menu on the left side of the RMS application. Expand the group name containing the status you want to check. Select the room name to view the device information page. Click View for the selected parameter in the Device List Monitored Parameters section. The Device Parameter page opens. Viewing Device Parameter history 1. 2. 3. 4. Select System Status from the menu on the left side of the RMS application.
System Status Page Viewing Detailed Device Information 1. 2. 3. 4. Select System Status from the menu on the left side of the RMS application. Expand the group name containing the status you want to check. Select the room name to view the device information page. Click View for the selected parameter in the Device List Information section. The Device Information page opens. Modifying Device Information 1. 2. 3. 4. Select System Status from the menu on the left side of the RMS application.
System Status Page Deleting Device Information 1. 2. 3. 4. Select System Status from the menu on the left side of the RMS application. Expand the group name containing the status you want to check. Select the room name to view the device information page. Click View for the selected parameter in the Device List Information section. The Device Information page opens. 5. Click Delete. Viewing a Device Log 1. 2. 3. 4. Select System Status from the menu on the left side of the RMS application.
Management Page Management Page Overview The screen images included in this document show the term "Exhibit" rather than "Room" for this tab and associated options. The terms are interchangeable, as different versions RMS are specifically tailored to different types of installations (in this case, venues). Management - Rooms Page The Management - Rooms page is shown in FIG. 72: FIG.
Management Page Example Group structures: City Building Floor Campus Building Floor Country City Department Creating a New Group 1. From the Management - Rooms page, select Create New Group. 2. In the Create New Group Page (FIG. 73 on page 75), type the name of the group in the field Group Name. 3. If it is a group of groups, select the Parent Group in the drop down list. 4.
Management Page Modify Group Setting Page Modify Group Setting Page Options • Group Name Text field for friendly name of the group. • Parent Group Drop down list establishes the groups relation to other groups. A group can be separate, a child of another group, or the parent of other groups. • Room Rooms included in the group. • Available Rooms Rooms that can be included in the group. • << / >> Moves a selected room to the left and right adding or removing the room from the group list.
Management Page Create New Room Page Options Room Information • Name The name of the room. • Location The location of the room • Owner Room’s owner • Master A drop down list to select the NetLinx master with which the room is associated. Room Properties • Time zone and This is the time zone setting for the room. Select the appropriate time zone from the Use Daylight Savings drop down list. • Use Daylight Savings This is the daylight saving setting for the room.
Management Page View Room Settings Page Viewing Room Settings 1. Rooms are displayed in the Rooms window of the Management - Rooms page. 2. Select a room, and click View. The View Room Setting page (FIG. 75) opens. FIG. 75 View Room ("Exhibit") Settings Page View Room Settings Page Room Information • Name The name of the room. • Location The location of the room • Owner Room’s owner • Master The NetLinx master with which the room is associated.
Management Page View Room Settings Page (Cont.) • URL to Map of Room This is a URL link to a map of the room. • Web Control Path This is the i!-WebControl URL of the room. This link is provided to allow quick access to any HTML based control panels that may have been programmed into the NetLinx system. Licensing Information • Asset License This is the Asset License number for the room. If you do not have a license, you must contact AMX to purchase a license for this system.
Management Page Creating a New Room 1. In the Management - Rooms page, select Create Room. 2. In the Create New Room Page, type the Room Information; The fields are Name, Location, Owner. If there is a NetLinx master, select it from the drop-down combo box. 3. Enter the Room Properties; The text fields are Number of Seats, Phone Number, and Equipment List. The drop-down combo box selections are Timezone, Use Daylight Savings, and Prestige Level.
Management Page Sending a Question to a Room 1. 2. 3. 4. In the Management - Rooms page, select View. In the View Room Settings Page, click Send a Question. The Send Question page opens. Type your Question in the field provided. Select your Answer type. If you selected Multiple Choice, type the possible answers in the fields provided. 5. Click Send. Management - Users Page The Management - Users page is shown in FIG. 77: FIG.
Management Page Create New User Account Page A user must be in place in order for the RMS application to send notifications. In addition, users are used to control access to the system. Once a user has been created, notifications can be assigned. New Users are created via options in the Create New User Account page (FIG. 78): FIG. 78 Create New User Account Page Create New User Account Page • Username Username for login. This field is required.
Management Page Create New User Account Page (Cont.) • Mobile Phone The mobile phone number of the user. This value is not used by the RMS application; it is only used for reference by the RMS application administrators. • Fax The FAX number of the user. This value is not used by the RMS application; it is only used for reference by the RMS application administrators. • Email 1 The primary email account for this user if no other account is specified. This address will be used for notification emails.
Management Page 6. Set the Notification Time Span; your choices are Disable Notifications, Always Send Notifications, and Only Send Notification On parameter. 7. Click Save to save, Cancel to cancel. How Do I Disable/Enable A User? 1. 2. 3. 4. Select Management > Users in the menu on the left side of the RMS application. From the Manage Users Page, select Edit. Uncheck the box Account Enabled. Click Save to save, Cancel to cancel. Deleting Users In the Management - Users page, select Delete.
Management Page Create New Role FIG. 80 Create New Role Create New Role options • Role Name 86 The friendly name of the security level or "role" within the RMS server. • Description A brief description of the role and the rights it holds. • Available Users Users within the RMS application that can be added to the role. • Selected Users Users that have been added to the role. • << / >> Moves a selected user to the left and right adding or removing the user from the role.
Management Page Create New Role options (Cont.) • Manage Rooms When Allow is checked, users in this role can manage the hotlist, system status, room settings, devices and parameters for the selected rooms. • Access Other User’s Appointments When Allow is checked, users in this role can access another user’s appointments for the selected rooms. • Scheduling When Allow is checked, users in this role can view and modify appointments for the selected rooms.
Management Page Management - Notifications Page The Management - Notifications page list allows you to configure notifications for your facility. Any user can be configured to receive notifications for any combination of groups, rooms and status types. Once a user has been created, notifications can be assigned. FIG. 81 Management - Notifications Page Management - Notifications Page Options • Group Name The group for this notification. • Room Name The room for this notification.
Management Page Create New Notification Page Notifications are created via options in the Create New Notifications page (FIG. 82): FIG. 82 Create New Notification Page Create New Notification Page Options • Enabled A check in this box activates the notification. • Group/Rooms The group or rooms for this notification. You can select any one group to receive notification for all rooms contained in this group. This field is required • Users The user or role for this notification.
Management Page Create New Notification Page Options (Cont.) Email, Pager The user addresses for this notification. Check the addresses which should be contacted for this notification. You can enter up to 100 characters for an email address. Edit Notification Page You can only modify the delivery options of an existing notification. Edit Notification • Enabled A check in this box activates the notification. • Users The user or role for this notification.
Management Page Changing the Domain Path For Notifications By default, when a notification is sent out the link does not utilize the fully qualified domain name. You can change the domain path such that those outside of the immediate network can use the link. To change the host name: 1. 2. 3. 4. 5. 6. Stop all RMS services. Run C:\Program Files\ AMX Resource Management Suite\Scripts\RMS Hostname.vbs Click Yes. Enter the new hostname, e.g., rms.my-domain.com Click OK. Restart RMS services.
Management Page View System Page Use the View System page to view details on each system listed in the Management - Systems page. View System Page System Information • Module Name This is the name of the module on the NetLinx master. • Master Version This is the firmware version of the NetLinx master. • Master Type The model number of this master. • System Number This is the system number of the NetLinx master. The system number is used in masterto-master configuration.
Management Page Management - Devices Page The Management - Devices page enables you to enter device information for a monitored device or search for an existing device (FIG. 84). FIG. 84 Management - Devices Page Create Device Page Select Create Device in the Management - Devices Page to access the Create Device page (FIG. 85): FIG.
Management Page Create Device • Select Room Allows you to select an existing room in which the device currently resides. Note: This option only appears when you access this page via the option on the menu or by clicking Create Device on the Devices tab. If you use the Create Device option on the Rooms Devices page, RMS assumes you are creating the device in that room • Name The name of the monitored device. • Manufacturer The manufacturer of the monitored device.
Management Page FIG. 87 Device Search Result Page Management - Internal Log Page The Internal Log displays parameter changes that reached their thresholds for devices that are configured to report to the Internal Log. The Internal Log is a historical record of all faults on the RMS application system. The Internal Log can be exported and saved on the server in a Comma Separated Value (CSV) formatted text file. This file can then be imported and formatted using other tools, such as Microsoft Excel®.
Management Page See Also... Internal Log Report Page section on page 148 Configure Internal Log Page section on page 154 Exporting an Internal Log 1. In the Management - Internal Log page, name your internal log file in the Export Log Name field. 2. Click Export. Viewing Exported Internal Logs 1. In the Management - Internal Log page, locate your log file (in the Exported Log Files section) 2. Click View. Deleting Exported Internal Logs 1.
Management Page Create Control Function Macro Page Use the options in the Create Control Function Macro page (FIG. 90) to create your own macros where you establish which rooms are affected and what actions are taken. FIG. 90 Create Control Function Macro Page Create Control Function Macro Page Options • Name The friendly name of the macro. • Groups and Rooms A checkbox list of rooms and groups of rooms detected by RMS.
Management Page Edit Macro Page The fields on the Edit Macro page match those of the Create Control Function Macro page (FIG. 90 on page 97). The options in the Edit Macro page allow you to add and remove rooms, groups and macros from an existing Control Function macro. Schedule Macro Page After you have created a Control Function macro you can schedule when it executes and opt to define it as being recurring, via options in the Schedule Macro page (FIG. 91). FIG.
Management Page Schedule Macro Page Options (Cont.) Yearly Makes the recurring scheduled macro a yearly pattern. • Every __ __ - the drop-down combo boxes allow you to set the month and day the recurring macro executes. • The __ __ of __ - this setting allows you to pick either the first, second, third, fourth, or last day of the week of a specified month. • Lifetime: No end date The scheduled recurring macro does not end.
Management Page Viewing a Macro 1. In the Management - Control Functions page (FIG. 89 on page 96), locate your macro and click View. The Edit Macro page opens. 2. Edit any of the following: Rename the macro in the Name field. Select or deselect the rooms and or groups included in the macro; this is done by placing a check in the box next to the group or room (include). Removing the check in the box next to the group or room (remove). Double-click groups to expand them.
Management Page Management - RFID Tags Page RFID tags are managed via options in the Management - RFID Tags page (FIG. 93): FIG. 93 Management - RFID Tags page Management - RFID Tags Page Options • Tag ID The numerical identification tag. Opens the Tag Details page (see the Tag Details Page section on page 101 for more information.) • Signal Strength The tag ID’s current signal strength, reported as a percentage. If an RFID reader cannot detect the RFID tag, the field displays a level of 0%.
Management Page Assign Tag to Device Page Click Assign on the Management - RFID Tags page to assign a device to an RFID tag, via the Assign Tag to Device page (FIG. 95). Use the options on this page to select the appropriate Room and Device to assign to the selected RFID tag. FIG. 95 Assign Tag to Device page Assign Tag to Device Page Options • RFID Tag ID The RFID tag ID for the targeted device. This option is read-only. • Room Name A list of available rooms in the RMS system with Asset licenses.
Reporting Page Reporting Page System Reports Page The RMS applications support a variety of different reports designed to help you diagnose and improve the user’s experience with the system network. The system reports are organized into the following categories: Room Reports Power Reports Quality of Service Reports Organizer Reports Each report is rendered and displayed on the Report View page. While the information varies based on the report run, your options are always the same.
Reporting Page Room Reports System Reports - Help Requests FIG. 97 System Reports - Help Requests This report provides a count of all help requests entered by an organizer within the parameters designated. System Reports - Help Requests • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date. • On - Selects all instances on the designated date.
Reporting Page System Reports - Help Requests Results FIG. 98 Help Requests Results Help Requests Results • Residence The rooms where the requests occurred. • Number of Help Requests The number of request instances within the designated parameters. System Reports - Help Requests (Detailed) This report provides a list of all help requests entered by an organizer within the designated parameters plus the qualifier Request like (FIG. 99). FIG.
Reporting Page Help Requests (Detailed) • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date. • On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances.
Reporting Page System Reports - Residence Usage This report provides the number of hours all rooms included in the report have been scheduled via the RMS application's scheduling feature within the parameters specified (FIG. 101). If the scheduling features of the RMS application are not being used, this report will not contain any useful data. FIG. 101 System Reports - Residence Usage System Reports - Residence Usage • Period The time parameter the report is to run within.
Reporting Page System Reports - Residence Usage Results FIG. 102 System Reports - Residence Usage Results System Reports - Residence Usage Results • Residence The rooms being tracked for usage. • Usage The amount of time, in hours, the room has been in use. System Reports - Source Usage This report provides the number of hours an organizer has used a source within any given room and any number of sources available (FIG. 103). FIG.
Reporting Page System Reports - Source Usage • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date. • On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances.
Reporting Page System Reports - Cumulative Lamp Hours This report provides the number of hours a projector lamp was powered on within the designated parameters for all rooms included in the report. (FIG. 105) FIG. 105 System Reports - Cumulative Lamp Hours System Reports - Cumulative Lamp Hours • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date.
Reporting Page System Reports - Cumulative Lamp Hours (Cont.) • Options • Device like - A keyword search for specific device items. • Manufacturer like - A keyword search for specific manufacturer name. • Model like - A keyword search for specific model type. Hours used: • >= - Selects all instances that are greater than and equal to the number you place in the field. • = - Selects all instances that are equal to the number you place in the field.
Reporting Page System Reports - Transport Run Time This report provides the number of hours a transport device was running between the start and end dates for all rooms included in the report (FIG. 107). FIG. 107 System Reports - Transport Run Time System Reports - Transport Run Time • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date.
Reporting Page System Reports - Transport Run Time (Cont.) • Options • Device like - A keyword search for specific device items. • Manufacturer like - A keyword search for specific manufacturer name. • Model like - A keyword search for specific model type. Hours used: • >= - Selects all instances that are greater than and equal to the number you place in the field. • = - Selects all instances that are equal to the number you place in the field.
Reporting Page System Reports - Current Source Usage This report provides all of the data found on the Source Usage viewing page in the RMS web user interface (FIG. 109). FIG. 109 System Reports - Current Source Usage System Reports - Current Source Usage • Options • Source Device Name like - A keyword search for a specific source device name. Current Value and Usage Percentage: • >= - Selects all instances that are greater than and equal to the number you place in the field.
Reporting Page System Reports - Current Source Usage Results FIG. 110 System Reports - Current Source Usage Results System Reports - Current Source Usage Results • Room Name of the room. • Source Name of the source. • Current Value Usage, in hours, of the source since date/time listed in Since column • Percent Percentage of the total system usage this represents based on systems power since the date/time in the Since column. • Since Date/Time this value was last reset.
Reporting Page System Reports - Current Lamp Hour This report provides all of the data found on the Current Lamp Hours viewing page in the RMS web user interface (FIG. 111). FIG. 111 System Reports - Current Lamp Hour System Reports - Current Lamp Hour • Options • Device Name like - A keyword search for a specific device name. • Device Model like - A keyword search for a specific device model. • Manufacturer like - A keyword search for a specific device manufacturer.
Reporting Page System Reports - Current Lamp Hours Results FIG. 112 System Reports - Current Lamp Hours Results System Reports - Current Lamp Hours Results • Room The friendly name for the room to which the monitored device is associated. • Projector/Display Name of the projector. • Model Manufacturer and Model of projector. • Usage Number of hours on the lamp. • Lamp Life Expected lamp life set in the RMS application. This is the threshold of the Lamp Hours parameter.
Reporting Page Power Reports Power Reports - System Power This report provides the number of hours each system has been powered on within the parameters for all rooms included in the report. FIG. 113 Power Reports - System Power Power Reports - System Power • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date.
Reporting Page Power Reports - System Power Results FIG. 114 System Power Results System Power Results • Residence The rooms being tracked for usage. • Time On (Hours) The amount of time, in hours, the system has been in use. Power Reports - Device Power This report provides the number of hours a device has been powered on within the parameters for all devices in all rooms included in the report (FIG. 115). FIG.
Reporting Page Power Reports - Device Power (Cont.) • Options • Device like - A keyword search for specific device items. Hours used: • >= - Selects all instances that are greater than and equal to the number you place in the field. • = - Selects all instances that are equal to the number you place in the field. • <= - Selects all instances that are less than and equal to the number you place in the field.
Reporting Page Power Reports - System Power (Detailed) This report provides the times each system was turned on or off between the start and end dates for all rooms included in the report (FIG. 117). This report includes a large quantity of data, it is recommended that you run this report for a single room and/or a short reporting period. FIG. 117 Power Reports - System Power (Detailed) Power Reports - System Power (Detailed) • Period The time parameter the report is to run within.
Reporting Page Power Reports - System Power (Detailed) Results • Residence The rooms being tracked for usage. • Date/Time The date and time the system power change occurred. • Power The status of the power, on or off. Quality of Service Reports Quality of Service Reports - System Online This report provides the count, number of minutes, and quality of service for each NetLinx system that reported Offline between the start and end dates for all rooms included in the report (FIG. 119).
Reporting Page Quality of Service Reports - System Online (Cont.) • Options % QOS (Percentage of Quality of Service): • >= - Selects all instances that are greater than and equal to the number you place in the field. • = - Selects all instances that are equal to the number you place in the field. • <= - Selects all instances that are less than and equal to the number you place in the field.
Reporting Page Quality of Service Reports - Device Online This report provides the count, number of minutes, and quality of service for each NetLinx device that reported Offline between the start and end dates for all rooms included in the report (FIG. 121). This report is based on the Device Online parameter. FIG. 121 Quality of Service Reports - Device Online Quality of Service Reports - Device Online • Period The time parameter the report is to run within.
Reporting Page Quality of Service Reports - Device Online (Cont.) • Options % QOS (Percentage of Quality of Service): • >= - Selects all instances that are greater than and equal to the number you place in the field. • = - Selects all instances that are equal to the number you place in the field. • <= - Selects all instances that are less than and equal to the number you place in the field.
Reporting Page Quality of Service Reports - Device Communications This report provides the count, number of minutes, and quality of service for each NetLinx device that was not able to communicate within the parameters for all rooms included in the report (FIG. 123). This report is based on the Device Communicating parameter. FIG. 123 Quality of Service Reports - Device Communications Quality of Service Reports - Device Communications • Period The time parameter the report is to run within.
Reporting Page Quality of Service Reports - Device Communications (Cont.) • Options • Device like - A keyword search for specific device items. % QOS (Percentage of Quality of Service): • >= - Selects all instances that are greater than and equal to the number you place in the field. • = - Selects all instances that are equal to the number you place in the field. • <= - Selects all instances that are less than and equal to the number you place in the field.
Reporting Page Quality of Service Reports - Device Control Failures This report provides the count for each device NetLinx was not able to control within the parameters for all rooms included in the report (FIG. 125). This report is based on the Control Failure parameter. FIG. 125 Quality of Service Reports - Device Control Failures Quality of Service Reports - Device Control Failures • Period The time parameter the report is to run within.
Reporting Page Quality of Service Reports - Device Control Failures Results FIG. 126 Quality of Service Reports - Device Control Failures Results Quality of Service Reports - Device Control Failures Results • Residence The rooms being tracked for usage. • Device The device in use. • # of Control Failures The number of times a device control failure was detected.
Reporting Page Scheduler Reports - Help Requests • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date. • On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances.
Reporting Page Scheduler Reports - Help Requests (Detailed) This report provides a list of all help entered by any user within the parameters for all rooms included in the report (FIG. 129). FIG. 129 Scheduler Reports - Help Requests (Detailed) Scheduler Reports - Help Requests (Detailed) • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date.
Reporting Page Scheduler Reports - Help Requests (Detailed) Results FIG. 130 Scheduler Reports - Help Requests (Detailed) Results Scheduler Reports - Help Requests (Detailed) Results • Scheduler Name The name of the organizer placing the help request. • Date/Time The date and time the help request occurred. • Help Request The text of each particular help request.
Reporting Page Scheduler Reports - Room Usage • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date. • On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances.
Reporting Page Scheduler Reports - Source Usage FIG. 133 Scheduler Reports - Source Usage Scheduler Reports - Source Usage • Period The time parameter the report is to run within. Click the calendar(s) to select a date; otherwise, type the date in the field provided. • On/After - Selects all instances on or after the designated date. • On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date.
Reporting Page Scheduler Reports - Source Usage (Cont.) • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Scheduler Reports - Source Usage Results FIG. 134 Scheduler Reports - Source Usage Results Scheduler Reports - Source Usage Results • Scheduler Name The name of the organizer placing the help request. • Source The name of the source used by the organizer.
Reporting Page Device Control Failures (see the Quality of Service Reports - Device Control Failures section on page 128 for more information.) Help Requests (see the Scheduler Reports - Help Requests section on page 129 for more information.) Help Requests (Detailed) (see the Scheduler Reports - Help Requests (Detailed) section on page 131 for more information.) Residence Usage (see the Scheduler Reports - Room Usage section on page 132 for more information.
Reporting Page Tracking Reports Tracking Reports - Device Activity This report displays a device-centric view of the device’s RFID tag activity over a user-defined period of time (FIG. 135). The report is grouped by device name. Only rooms configured for RFID appear in this report. FIG. 135 Tracking Reports - Device Activity Tracking Reports - Device Activity • Options • Device like - A keyword search for specific devices. • Manufacturer like - A keyword search for a specific device manufacturer.
Reporting Page Tracking Reports - Device Activity Results FIG. 136 Tracking Reports - Device Activity Results Tracking Reports - Device Activity Results • Device The name of the device. • Tag ID The device’s RFID tag ID. • Manufacturer The name of the device manufacturer. • Model The name of the device model. • Serial Number The serial number of the device. • Room Name The name of the room in which the device resides. • Room Location The location of the room.
Reporting Page Tracking Reports - Device Activity (Detailed) • Options • Device like - A keyword search for specific devices. • Manufacturer like - A keyword search for a specific device manufacturer. • Model like - A keyword search for a specific device model. Period: • >= - Selects all instances that are greater than and equal to the date you enter in the first field. • = - Selects all instances that are equal to the date you enter in the first field.
Reporting Page Tracking Reports - Room Activity This report displays a room-centric view of the device’s RFID tag activity over a user-defined period of time (FIG. 139). The report is grouped by room name. Only rooms configured for RFID appear in this report. FIG. 139 Tracking Reports - Room Activity Tracking Reports - Room Activity • Options • Device like - A keyword search for specific devices. • Manufacturer like - A keyword search for a specific device manufacturer.
Reporting Page Tracking Reports - Room Activity Results FIG. 140 Tracking Reports - Room Activity Results Tracking Reports - Room Activity Results • Device The name of the device. • Room The name of the room in which the device resides. • Manufacturer The name of the device manufacturer. • Model The name of the device model. • Serial Number The serial number of the device. • Tag ID The device’s RFID tag ID.
Reporting Page Tracking Reports - Device Location • Options • Name like - A keyword search for name of the device. • Manufacturer like - A keyword search for a specific device manufacturer. • Model like - A keyword search for a specific device model. • Tag Status - Enables you to limit the search results to only include devices where the RFID tag is either Online or Offline. You can also select Any to include all device tag status states. • Room Select either All Rooms or Selected Rooms.
Reporting Page Tracking Reports - Device Battery Levels This report displays a room-centric view of the device’s RFID tag and their current battery levels (FIG. 143). The purpose of this report is to provide a quick report for RFID tag’s battery level. The report is grouped by device name. Only devices configured for RFID appear in this report. FIG. 143 Tracking Reports - Device Battery Levels Tracking Reports - Device Battery Levels • Options • Name like - A keyword search for name of the device.
Reporting Page Tracking Reports - Device Battery Levels Results FIG. 144 Tracking Reports - Device Battery Levels Results Tracking Reports - Device Battery Levels Results • Device The name of the device. • Room Name The name of the room in which the device resides. • Manufacturer The name of the device manufacturer. • Model The name of the device model. • Serial Number The serial number of the device. • Tag ID The device’s RFID tag ID.
Reporting Page Administrative Reports Administrative Reports - Device Inventory This report provides a detailed listing of all devices (excluding source usage devices) in the RMS system (FIG. 145). The report is grouped by room name. FIG. 145 Device Inventory Administrative Reports - Device Inventory • Options • Device Name like - A keyword search for name of the device. • Device Manufacturer like - A keyword search for a specific device manufacturer.
Reporting Page Administrative Reports - Device Inventory Results (Cont.) • Device Serial Number The serial number of the device. • Device RFID Tag ID The device’s RFID tag ID. Administrative Reports - Control System Inventory This report provides a detailed listing of all the control masters defined in the RMS system (FIG. 147). FIG.
Reporting Page Administrative Reports - Control System Inventory Results FIG. 148 Administrative Reports - Control System Inventory Results Administrative Reports - Control System Inventory Results • Master Serial Number The serial number of the control system. • Master IP Address The IP address of the control system. • Master Hostname The hostname of the control system. • Master MAC Address The MAC address of the control system. • Master System Number The system number of the control system.
Reporting Page Administrative Reports - System Users Results FIG. 150 Administrative Reports - System Users Results Administrative Reports - System Users Results • Last Name The last name of the user. • First Name The first name of the user. • User Name The user name of the user. • Status The current status of the account. This can be either Enabled or Disabled. • Phone The phone number of the user. • Role Name A listing of the user’s permissions. A user can be assigned to multiple roles.
Reporting Page Internal Log Entry Page The Internal Log Entry page provides detailed information for each log entry on the RMS server. Internal Log Entry • Status Type The type of notification logged. • Server Time The time on the server the notification was created. • Room The friendly name of the room where the notification originated. • Device The device generating the notification. • Parameter The parameter threshold that necessitated the notification.
Reporting Page Source Usage Page Display current source usage for all rooms (FIG. 151). Rooms are displayed in a tree view based on groups. Expand all to see all rooms, Collapse all to collapse all groups. FIG. 151 Source Usage Page For each source: Source Usage • Source Name of source. • Usage Usage, in hours, of the source since date/time listed in Since column • Percent % of total system usage this represents based on systems power since the date/time in the Since column.
Reporting Page Lamp Hours Report Page Display current lamp hours for all rooms (FIG. 152). Rooms are displayed in a tree view based on groups. Expand all to see all rooms, or collapse all to collapse all groups. Show triggered, displays lamps that should be replaced within the next two weeks. FIG. 152 Lamp Hours Report Page Lamp Hours Report • Room The friendly name for the room to which the monitored device is associated. • Projector/Display Name of the projector.
Reporting Page 152 RMS - Administrator’s Guide
Configuration Page Configuration Page Appointment Settings Page These settings allow you to set the master appointment modification password and the number of days to retain appointments (FIG. 153). FIG. 153 Appointment Settings Page Appointment Settings • Appointment Master Password A password used to help users who forget individual appointment modification passwords.
Configuration Page Setting the Appointment Master Password 1. Select Configuration > Appointments in the menu on the left side of the RMS application. The Appointment Settings page opens. 2. Type to set the Appointment master password. Leaving this field blank disables this feature. 3. Click Save to save.
Configuration Page Internal Log (Cont.) • Keep Log Entries for This is the number of days log messages will be held in the RMS application Specified Number of Days: system. The default value of 90 days allows administrators to browse past log messages and generate historical report while keeping storage requirements low. If you would rather based the internal log size on number of messages, set this value to 0.
Configuration Page Configure Notification Template Page Templates are used by the RMS application to format emails, pager messages and log messages (FIG. 155). Each template provides the RMS application with a block of text for use in HTML emails, Plan Text emails, Pager messages and log messages. FIG.
Configuration Page Create New Template Page The RMS application comes with a default template for each template type. You can create additional template types to override the text used for notification via the options in the Create New Template page (FIG. 156). For any template type, you can create a custom template and set it as the default to override the default RMS application notification messages.
Configuration Page Configure Notification Template (Cont.) • Default Template When enabled, this is the default setting and format for your notifications. • Insertable Items Each template can contain placeholders that are replaced with data specific to the event when the notification is generated. For instance, if the template contains [Room.Name], this tag is replaced with the name of the room that caused the notification to be sent. • Date/Time • [DATE] - Short Date in localized format.
Configuration Page Configure Notification Template (Cont.) • Room Room that contains the device that contains the parameter change that invoked the notification • [Room.MapURL] - URL link to the room's map • [Room.Name] - Room Name • [Room.Phone] - Room’s phone number • Server Info The RMS Server • [Program.Name] - This is the name of the RMS vertical market that was selected. e.g. "MeetingManager" or "WorshipManager" • [Server.HostName] - Network hostname of RMS server • [Server.
Configuration Page Copying a Notification Template 1. Select Configuration > Notification Templates in the menu on the left side of the RMS application. The Configure Notification Template page opens. 2. Select a template from the table right-click and select Copy. This will create a copy of your selected template. Prestige Levels Page Prestige levels are optional but they can help users find a room that meets their needs through the RMS application's room search capabilities.
Configuration Page System Licensing Page The RMS application is licensed by the total number of rooms that can be configured within the system. For each room required, you need either one Scheduling license, one Asset license, or both. To obtain an RMS License, please contact AMX at 800-222-0193, by email at service@amx.com or contact your AMX dealer. When adding a room, the licensing information is displayed to let you know how many licenses you have remaining (FIG. 158). FIG.
Configuration Page System Licensing (Cont.) • Status The current status of the license Certificate ID. Invalid licenses do not function. • Count Each client certificate has a quantity of client licenses. • InUse The number of licenses in use on the selected Certificate ID. • Date The date the Certificate ID was registered with the RMS server. • Options Remove - Removes the Certificate ID and all of its licenses from the RMS server.
Configuration Page Hotlist Settings Page The Hotlist Settings page allows you to create custom system responses to Help and Maintenance requests (FIG. 159). FIG. 159 Hotlist Settings Page Hotlist Settings Page • Response A text field for input of custom response. • Insert Adds new Help response. • Cancel Exits the text Create New Help Response page without creating response. Creating a New Help Response 1. Select Configuration > Hot List Setting in the menu on the left side of the RMS application.
Configuration Page 164 RMS - Administrator’s Guide
Help Page Help Page Overview The Help page is a list of links that can aid you in getting the best uses out of the RMS application. Help Page • About RMS application Opens the About RMS Application Page section on page 165, this page contains copyright information about the application. • Administrator’s Guide Launches the PDF version of the Administrator’s Guide. • User’s Guide Launches the PDF version of the User’s Guide.
Help Page Connections Page The Connections page is used to display the RMS server connection settings and all current TCP/IP connections to the RMS Server from NetLinx masters. The connection listing includes an internal connection identifier, the system identifier and the remote IP address and port of the NetLinx connection. In addition to listing the connections, you can click the red "X" to disconnect any single connection. Refresh Connection List - Repolls the connections.
Help Page Displaying the Resource Lookup Table 1. Select Help > System Diagnostics in the menu on the left side of the RMS application. Click the Resources tab at the top of the page. The Resources page opens. 2. Place a check in the box Display Resource Lookup Table to enable. Removing the check disables this feature. Debugging Page The Debugging page allows you to enable detailed diagnostics information on the RMS server for tracking and identifying errors as they occur at the server level.
Help Page 168 RMS - Administrator’s Guide
Sitemap Page Sitemap Page Overview The Sitemap is a hierarchal list of links to every page available within the RMS application; this page is restricted and populated according to the role of the user currently logged in to the RMS application (FIG. 160). FIG. 160 Sitemap Page Click on any link to go directly to the desired application feature.
Sitemap Page 170 RMS - Administrator’s Guide
RMS Scheduling Page RMS Scheduling Page Overview The RMS Scheduling page provides links to viewing the application schedule, creating an entry to the schedule, and access to the PDF version of the User’s Guide. RMS is capable of supporting multiple (up to 12) instances of Scheduling on a single NetLinx Master. If you intend to run multiple instances of Scheduling on a Master, then that Master should be dedicated solely to RMS Scheduling.
RMS Scheduling Page Week View Page The Week view lists all appointments for the selected room for a particular 7 day period. Double-clicking on any day in the week will open the Day View Page section on page 171. Week View • Select a room A drop down list for all rooms available for schedule. • Select Date A navigation calendar that indicates the current date and allows you to select other dates by clicking.
RMS Scheduling Page Opening Month View 1. Select View Schedule > Month View in the menu on the left side of the RMS application. The Month View page opens. 2. You can change rooms by selecting them from the drop down menu, Select a room. 3. You can change the month in view by clicking on another day in the calendar under Select Date. Navigate back to the current day by clicking This Month. 4. Double click any day to change to Day View Page section on page 171.
RMS Scheduling Page Add Appointment (Cont.) • Recurring: When checked, this option makes the meeting a recurring event. • Pattern: Daily Makes the recurring scheduled meeting a daily pattern. • Every __ days(s) - text field for number of days between daily recurring meeting • Every weekday - executes the daily meeting only Monday - Friday Weekly Makes the recurring scheduled meeting a weekly pattern.
RMS Scheduling Page Appointment Details Page The Appointment Details page allows you to assign text and images to the appointment. MeetingManager executes any predefined Control Functions, if available, and provides welcome text to your attendees (FIG. 162). FIG. 162 Appointment Details Page Appointment Details • Automation Control Execution • Upon user confirmation at start of appointment - The meeting coordinator must select to run preset at the time of the meeting from within the room.
RMS Scheduling Page Appointment Details (Cont.) • Panel Display Image Display Image RMS supports custom image display for assisting in informing your attendees. The following formats are supported: Note: This feature is only available if a G4 panel is available for display.
RMS Scheduling Page 3. Set the Automation Control, if applicable, to set the preset to execute manually or automatically. Select the Control Event from the drop-down menu (FIG. 163). FIG. 163 Configure External Scheduler Appointments Page 4. Click the RMS Appointment Details tab to access the Appointment Details page. 5. Enter display text in the lines provided. These lines of text appear on the panels in the room at the time of the appointment. This step is optional. 6.
RMS Scheduling Page Room Search (Cont.) • Search for specific Date/Time When checked, RMS will search for a room that meets your parameters within a window of time. • Date Needed Type the date the room is needed or click the calendar icon to select a date. • Duration The time in hours and minutes the room is needed. • Search for specific time or search in a range of times Start Time The desired start time for the appointment.
RMS User Page RMS User Page Sign in Page The Sign in page is the access page for RMS. The Username and Password are unique to each user. How Do I Sign In To RMS? 1. 2. 3. 4. Type the URL of your RMS server into your web browser. Type your username in the field provided. Type your password in the field provided. Click Sign In. Preferences Page The Preferences page allows each user to customize aspects of their RMS experience.
RMS User Page Setting Scheduling View Hours 1. Select Settings > Preferences in the menu on the left side of the RMS application. The Preferences page opens. 2. Select the block of hours from the drop down menu, 3. Click Save to save the setting. User Profile Page The User Profile page allows the user to change personal information and designate how the RMS application interacts with them. User Profile • Username: This is your username in relation to logging into RMS. This value is required.
RMS User Page 3. Enter your new Password in the provided field. 4. Confirm Password in the provided field. 5. Click Save to save the setting. Setting User Notification Time Span 1. Select Settings > Profile in the menu on the left side of the RMS application. The User Profile page opens. 2. Click the Profile tab at the top of the page. 3. In the section, Notification Time Span, select either Disable Notifications, Always Send Notifications, or Only Send Notification On.
RMS User Page Create New Notification Page Options (Cont.) Status Type (Cont.) • Modified Appointment This status type is triggered when an existing appointment is modified for a room either through the internal scheduler or as detected by the RMS Scheduling manager for an external scheduling system. • Network This status type is triggered when the network creates an error.
RMS Touch Panel Pages RMS Touch Panel Pages Overview Included within the RMS SDK are G4 touch panel pages for your RMS installation. Based on NetLinx code configuration, the panel boots up as either a Welcome or In-room panel page. RMS Welcome Page This page is displayed on the panel outside of the meeting room. 2 1 3 4 5 6 7 8 9 10 11 FIG. 164 RMS Welcome Page RMS Welcome Page 1 Meeting room schedule The schedule for the meeting room.
RMS Touch Panel Pages RMS Meeting Request Dialog When scheduling a meeting at the Welcome panel, it is necessary to provide the scheduler with information and parameters for the meeting. Meetings scheduled at the panel are non-repeating meetings only. Touch the fields to select them. FIG. 165 RMS Meeting Request Dialog RMS Meeting Request Dialog • Start Date The start date for the meeting reservation. • Start Time The start time for the meeting reservation.
RMS Touch Panel Pages Unsuccessful - the meeting has not been created. FIG. 166 Reservation Confirmed / Unsuccessful 4. Press OK. Extending a Meeting At the Welcome panel Within the Welcome page, press Extend Meeting. RMS extends the meeting in 15 minute increments. Both successful and failed extension attempts receive a message. Confirmed - the meeting has been extended. Unsuccessful - the meeting has not been extended. FIG.
RMS Touch Panel Pages 2. press Yes. Based upon your scheduling system’s support of this feature, you will see either: Confirmed - the meeting has been ended. Unsuccessful - the meeting has not been ended. FIG. 169 Meeting End Confirmed / Unsuccessful Ringing The Doorbell Within the Welcome page, press Ring Doorbell. The Doorbell dialog on the In-room panel and a doorbell tone. FIG. 170 Doorbell The ring doorbell button will be hidden if the meeting room has enabled Do Not Disturb.
RMS Touch Panel Pages RMS In-Room Page This page is displayed on the panel inside of the meeting room. 2 1 3 4 5 6 7 8 9 10 10 11 12 13 14 FIG. 171 RMS In-room Page RMS In-room Page 1 Meeting room schedule The schedule for the meeting room. Navigate back and forward through the schedule using the EARLIER and LATER buttons at the top and bottom of the schedule. 2 Meeting room name Select a reserved time to view its information. The name of the meeting room.
RMS Touch Panel Pages Finding a Meeting In a Room’s Schedule 1. Press the EARLIER and LATER buttons within the Meeting room schedule area. 2. Once you have located the meeting, press the meeting to see more information. Creating a Meeting At The In-Room Panel 1. Within the In-room page, press Create Meeting. The RMS Meeting Request dialog box opens. 2. Set the following: Start Date Subject The Message field is not required for the scheduling troller but is a helpful field for users. 3. Press Reserve.
RMS Touch Panel Pages Ending a Meeting Early At The In-Room Panel 1. Within the In-room page, press End Meeting. The Confirm Meeting End dialog box opens. FIG. 174 Meeting End 2. press Yes. Based upon your scheduling system’s support of this feature, you will see either: Confirmed - the meeting has been ended. Unsuccessful - the meeting has not been ended. FIG.
RMS Touch Panel Pages Using the Room’s Calendar 1. Within the In-room page, press Room Calendar. The Room Calendar (FIG. 176) opens. FIG. 176 Room Calendar 2. 3. 4. 5. 6. The first drop down menu allows you to change months. Press the current month to access other months. The second drop down menu allows you to change years. Press the current year to access other years. Press any day in the calendar to view information for that room on that day.
RMS Touch Panel Pages Placing a Help Request 1. Within the In-room page, press Help. The Help Request dialog box opens. FIG. 178 Help Request 2. Type your message using the on-screen keyboard. 3. Press Send. There are 2 responses you can expect from the Help Desk: Message from Help Desk FIG. 179 Message from Help Desk Press OK to confirm. Question from Help Desk Press your response to select.
RMS Touch Panel Pages FIG. 180 Question from Help Desk Placing a Service Request 1. Within the In-room page, press Service. The Service Request dialog box opens. FIG. 181 Service Request 2. Type your message using the on-screen keyboard. 3. Press Send; RMS will confirm with you that the request has been sent.
RMS Touch Panel Pages RMS - Administrator’s Guide 193
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