User Guide

Appendix C: Troubleshooting
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AMX Lighting PROlink/AXlink Programming
Hardware Issues
The following items address hardware related technical support issues.
Troubleshooting hardware
The following table shows the different areas that should be checked if a hardware problem arises.
You should make sure that AXlink is a unique number. Duplicate AXlink device numbers will cause
problems. The same holds true for PROlink pack numbers, they should not be duplicated.
Hardware Checklist
To check this Type this, then press Enter.
Memory Protect Jumper Verify position, ON or OFF.
Verify Status of PROlink DIP switch Default is #1 ON, 2-8 OFF.
Verify Status of Low Voltage Cables • Wiggle check
• Correct position?
• Good strong connection?
• Verify with wiring diagram or manual.
Verify Status of Loads • Have loads been checked for shorts?
• Have loads been verified to work (Bypass module)?
• Check for transformers.
• Electronic or magnetic?
• Transformer rating (overload)?
Verify Status of Wires • Correct voltage?
• Correct phase?
• One Neutral per controlled Zone?
• Check for common neutrals.
• Wires connected to correct terminal?
• Are all multi-phase line terminals connected?