Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 123
Kaleidescape Installation Guide Troubleshooting
Troubleshooting Kaleidescape Conductor
Problem Probable Cause Solution
Conductor does not
connect.
1. Computer name is too
long.
Check computer properties and verify that the
computer name is 14 characters or less. Change
the name if necessary.
2. NetBIOS problem. • See Network Requirements on page 156.
• Contact Kaleidescape Support.
Conductor does not
work on the Mac.
This configuration is not
supported.
Conductor is not supported on a Mac. However a
Windows emulator such as Parallels Desktop
can be used.
If an emulator is used, the Windows version of
iTunes must be installed because Conductor
does not sync with the Mac version.
Cannot sync
Conductor on a VLAN
through a second
router.
Computer uses NetBIOS
and NetBIOS does not
work across VLANs.
Connect computer to the same LAN as the
server.