Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 122
Kaleidescape Installation Guide Troubleshooting
Cannot enter the
passcode.
Remote is not
programmed correctly.
Program the remote correctly. Kaleidescape
components can be programmed with IR codes
for a standard Toshiba or Kenwood DVD player.
Numeric keypad is not
showing up on the
touch panel.
Keypad was not added to
the template.
Add keypad to the touch panel template.
Parental control is not
working on a specific
player.
Default level is set
incorrectly for that player.
Check the
PARENTAL CONTROL tab on the
browser interface to verify that the player is set
to the correct level. If
AUTOMATIC SAFE LEVEL is
selected, the default rating will be displayed in
the paragraph on the bottom right of the page.
After entering the
passcode, movies are
still missing.
1. Wrong passcode Try again.
Note: A forgotten passcode can be changed on
the
PARENTAL CONTROL tab without knowing
the old passcode.
2. Time out exceeded Enter the passcode again or extend the timeout
on the browser interface.
Parental control menu
in onscreen user
interface does not list
restricted content.
Restricted content is
selected to be hidden.
Enter the passcode from any screen on the
onscreen display even if the option is not visible.
Cannot determine
rating for a movie to
make sure the movie
is hidden for certain
ratings.
Movie is unrecognized and
does not have the correct
rating.
Temporary solution is edit the rating manually
from the
MOVIES tab.
Permanent solution is to use the Kaleidescape
loan process, see www.kaleidescape.com/loan.
Cannot block adult
content.
Confusion with how to set
up just two levels of
parental control when four
levels are available.
1. Open the
PARENTAL CONTROLS tab on the
browser interface.
2. Set a passcode for Restricted content and
set the rating to all movies.
3. Next set the rating for The main library to the
acceptable movie rating for the whole family.
4. Click
OK .
If the players are set to Automatic Safe Level,
this procedure works for a simple two-level
configuration.