Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 121
Kaleidescape Installation Guide Troubleshooting
Troubleshooting Parental Control
Video appears
distorted or
compressed.
Display aspect ratio not
set properly
Stop playback.
•Open the
COMPONENTS tab in the browser
interface, click the
SETTINGS button for the
component, select the
VIDEO tab, and check
the media format playback options.
• Check the aspect ratio settings on the
display device or scaler.
Video stalls or
stutters.
1. Fault in network path
between player and
server
Note: Does not apply to a
Mini System with no
external players.
Verify there are no network disconnects or faulty
Ethernet cables and slow switches, and that the
network is active.
2. Too much network
traffic on a
100Base-TX network
A Kaleidescape server supports simultaneous
DVD playback for up to seven players or import
for up to three DVDs on a 100Base-TX Ethernet
connection. Only one Blu-ray movie can be
played from a server using a 100Base-TX
connection.
Turn off some players, or stop importing some
movies, or connect the server to a 1000Base-T
Ethernet connection (cable and switch).
3. HDMI handshake
problem
Verify integrity of cables and check connections.
Bypass any switchers, baluns, A/V receivers, or
A/V processors, and go directly to display. A
good test is to connect directly to a known good
display and verify stalling does not occur.
Problem Probable Cause Solution
Movies are missing
from display.
Parental control is active. Check the default parental control level of the
player. If the player is set to an undesired level
this problem will continue until this setting is
changed. Change to appropriate level. Enter a
passcode if necessary.
Movie is in the trash can. Open the
MOVIES tab in the browser interface
and remove movie from the trash can.
Problem Probable Cause Solution