Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 120
Kaleidescape Installation Guide Troubleshooting
Audio level for movies
too low
Setting for number of
audio channels is
incorrect
If using two speakers with an M-Class player, set
the number of audio channels to two channels.
Open the
COMPONENTS tab in the browser
interface, click the
SETTINGS button for the
player, select the
AUDIO tab, and make AUDIO
settings changes.
No video 1. Video cables are loose
or disconnected
Check video cable connections. HDMI cables
and related components are a common source
of problems. Use known good display to verify
the cable connection and signal from the player.
2. Display does not
support current player
output.
Check the video modes supported by the
display.
Open the
COMPONENTS tab in the browser
interface, click the
SETTINGS button for the
component, select the
VIDEO tab, and make
VIDEO settings changes to a supported video
mode.
3. Static IP on player
does not match the IP
range of the server.
A player set to a static IP address can have a
blue glow indicating the player is on the same
network as the server but can be on a different
subnet.
Refer to article at
www.kaleidescape.com/go/link-local.
4. Onscreen display but
no video playback
Test the Kalahari HD movie playback. This film is
HD but has no HDCP protection. If Kalahari plays
back, then the problem is an HDCP issue. The
Kaleidescape player likely cannot communicate
with the display to verify that content playback is
allowed. See the article at
www.kaleidescape.com/go/troubleshooting-
video.
5. Home-authored
content
Home-authored content which does not follow
Kaleidescape guidelines might import but can
fail to play back.
Refer to the article at
www.kaleidescape.com/go/home-movies.
6. Player is not on the
network or not making
a connection with the
server.
There is no video from a non-M-Class player
without a network connection to the server.
Follow the troubleshooting steps above. Use
known good display to verify the cable
connection and the signal from the player.
7. Wrong source selected. Verify the source setting is correct on the
display, switcher, A/V receiver, or A/V processor.
Problem Probable Cause Solution