Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 119
Kaleidescape Installation Guide Troubleshooting
Troubleshooting Problems with Audio & Video
Problem Probable Cause Solution
No audio 1. Audio cables loose or
disconnected.
Check audio cable connections and
terminations.
2. Wrong audio source
selected
Verify that the audio system is set to play
Kaleidescape audio.
3. Playing back a DTS
audio track with a
non-M-Class player
while using the stereo
analog outputs or
HDMI
Use one of the multichannel audio outputs
(optical, coaxial, or HDMI connected to
multichannel receiver)
If using HDMI and connected to
multichannel receiver, set HDMI audio
output preference to
MULTICHANNEL
.
Or set the preferred audio track to
something other than the DTS.
Open the
COMPONENTS
tab in the browser
interface, click the
SETTINGS
button for the
component, select the
AUDIO
tab, and make
audio settings changes.
4. Error in the control
system programming
If using a controller with the Kaleidescape
system, check controller programming and
connections.
5. Home-authored
content
Some home-authored content can contain video
but no audio. Refer to the article at
www.kaleidescape.com/go/home-movies.
6. Using optical, coaxial,
or analog output for an
M-Class player when
playing a movie, and
HDMI audio decode
mode is set to
BITSTREAM-
PASSTHROUGH
•Open the
COMPONENTS
tab in the browser
interface, click the
SETTINGS
button for the
M-Class player, select the
AUDIO
tab, and
set the HDMI audio decode mode to
PLAYER DECODE
.
Listen to audio through the HDMI
connection.
No audio in multiple
zones
1. Zones not set correctly Verify that the zone to be controlled is the zone
that is actually being controlled.
2. Using optical coax, or
analog output of an
M-Class player when
playing a movie and
HDMI audio decode
mode is set to
BITSTREAM-
PASSTHROUGH
•Open the
COMPONENTS
tab in the browser
interface, click the
SETTINGS
button for the
player, select the
AUDIO
tab, and set the
HDMI audio decode mode to
PLAYER
DECODE
.
Listen to audio through the HDMI
connection.