Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 118
Kaleidescape Installation Guide Troubleshooting
DVD import takes
longer than about
30 minutes per disc or
Blu-ray Disc takes
longer than about
60 minutes per disc
(average speed).
1. Network fault between
player and server.
Verify there are no network disconnects or faulty
Ethernet cables and slow switches, and that the
network is active.
2. DVD is poorly
authored.
These DVDs can take several hours to import.
Do not eject the disc until the import is
complete. If ejected prematurely, all import
progress is lost.
3. Disc is dirty,
scratched, or flawed.
IMPORT tab message:
“Problem reading disc”
Check the disc for surface defects and clean if
necessary.
• Clean disc by wiping from the center of the
disc outward. Do NOT wipe around the
surface in a circular motion.
• Try another copy of the movie or album.
4. Too much network
traffic.
• If the server network connection is operating
at 100Base-TX, stop movie playback from
some players or stop importing some DVDs.
• Put the M-Class player and server on a
1000Base-T network to improve Blu-ray
import speed.
Import fails with a
Bulk Loader or
Speed Reader.
1. Bulk Loader does not
support the disc
format.
Try the disc in a different Kaleidescape
component.
2. Changer must be
reset.
Reset the changer. See the article at
www.kaleidescape.com/go/reset-bulk-loader.
3. Import stopped after
an hour on the Speed
Reader.
IMPORT tab message:
“Import skipped after
1hour”
Disc was poorly authored. Try importing again
with the timeout set to 6 hours, or try importing
with a different Kaleidescape component.
Problem Probable Cause Solution