Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 117
Kaleidescape Installation Guide Troubleshooting
CD, DVD or Blu-ray
Disc fails to import
(possibly ejecting).
9. Disc is poorly
authored.
• Use the Kaleidescape loan process to send
the disc for processing. For more information
go to www.kaleidescape.com/loan.
• See list of poorly authored DVDs at
www.kaleidescape.com/go/poorly-authored-
dvds.
10. Disc cannot be
imported.
IMPORT tab message:
“DVD/Blu-ray Disc
cannot be imported”
Use the Kaleidescape loan process to send the
disc for processing. For more information go to
www.kaleidescape.com/loan.
11.Server restarted
IMPORT tab message:
“System restarted
during import”
Try importing again.
12.DVD region does not
match the region
setting of the player.
IMPORT tab message:
“Disc is a region xx
DVD”
Change DVD region setting for the player.
Open the
COMPONENTS tab in the browser
interface, click the
SETTINGS button for the
player, select the
REGIONS tab, and make
region settings change to match the region on
the DVD.
Region Setting Can Only Be Changed 4 Times.
Note: If content from two regions is imported
frequently, use two players, each set to a
different region. The TV must support the output
format of the disc to play the content, PAL or
NTSC.
(Blu-ray Discs for any region can be imported
with any player; however only discs from the
region that matches the player can be played.
This is the opposite from DVD. With DVD, the
region code must match the player to import a
DVD. Once imported, the disc can be played
from any player, regardless of the region code.)
13.Blu-ray Disc is not
encrypted.
M-Class players can play but cannot import non-
AACS content at this time.
14. Blu-ray Disc contains
AVCHD content.
M-Class players cannot play AVCHD content at
this time.
15.User ejected the disc.
IMPORT tab message:
“Eject button pressed”
Some imports take a long time because of the
authoring method. Try importing again and leave
in the tray until import is complete.
Problem Probable Cause Solution