Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 116
Kaleidescape Installation Guide Troubleshooting
Troubleshooting Problems with Imports
Problem Probable Cause Solution
CD, DVD or Blu-ray
Disc fails to import
(possibly ejecting).
1. Disc is not a CD, DVD
or Blu-ray Disc,
contains computer
data, or was inserted
with label down.
IMPORT tab message:
“Disc is not a DVD or
music CD”
Verify that the disc is a movie or album and is
face up in the tray.
2. Disc has already been
imported
IMPORT tab message:
“Disc already
imported”
Movie or album has already been imported. If
not on the list view, check the trash can and
parental control settings.
3. Disc is dirty,
scratched, or flawed.
IMPORT tab message:
“Problem reading disc”
Check the disc for surface defects and clean if
necessary.
• Clean disc by wiping from the center of the
disc outward. Do NOT wipe around the
surface in a circular motion.
• Try another copy of the movie or album.
4. Server has a failed
disk drive or is
rebuilding the disk
array. Imports are
disabled during a
rebuild.
• Check the browser interface to see if a disk
is rebuilding.
• A rebuild can take 24–48 hours depending
on the amount of content on the drive.
Confirm that the browser interface does not
show that a drive is rebuilding or a drive is
missing or failed, then try importing content.
5. Disc import is disabled
for a player.
Open the
COMPONENTS tab in the browser
interface. Change the Import setting to allow
imports.
6. System is not licensed
for both movies and
music.
Contact Kaleidescape Support for movie and
music license information.
7. Server is full. Go to the
HOME page of the browser interface or
System Summary on the onscreen display to
check available capacity of the server.
8. Drive failure. Contact Kaleidescape Support.