Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 115
Kaleidescape Installation Guide Troubleshooting
Information in browser
interface does not
match the system.
1. Multiple Kaleidescape
Systems are set up on
the local network and
using the same
System URL.
Use address
http://ks-[server_serial_number]/installer
to open the installer pages of the browser
interface, select the
PREFERENCES tab to
change the System URL.
Note: If NetBIOS does not resolve, use the
server IP address.
2. Components are not
powered on and
therefore do not
appear on browser
interface.
Check power and connectivity.
3. There are multiple
Kaleidescape servers
and groups are
assigned incorrectly.
Verify the group assignments on the
GROUPS
tab on the browser interface.
Control panels in the
browser interface do
not control the player.
Latest version of Java is
not installed.
Enable Java in the web browser or go to
www.java.com to download the latest version.
The download process verifies that Java is
running and installed before updating.
Browser interface is
running slowly.
Mismatched IP addresses Open the
COMPONENTS tab in the browser
interface, click the
SETTINGS button for the
component, select
NETWORK tab and make
settings changes, then reboot the applicable
component. Browser interface will load slowly
until the change takes place; however, loading
http://my-kaleidescape/lskd.html will not be
slow. Use this page to verify the settings of each
Kaleidescape components.
Problem Probable Cause Solution