Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 114
Kaleidescape Installation Guide Troubleshooting
Troubleshooting Problems with the Browser Interface
Problem Probable Cause Solution
Cannot access the
browser interface.
1. Server is not powered
on.
Verify that the server is powered on.
2. Not using the correct
access URL for a Mac.
For Mac, use
http://my-kaleidescape.local or
http://my-kaleidescape.local/installer
or ks- followed by the server twelve-digit serial
number; for example,
http://ks-00001000040b.local/installer
or use the IP address of the server found on the
System Summary page on the onscreen display.
Note: If browser interface still does not appear,
see Accessing the Browser Interface on
page 63.
3. The network
connection is failing
for the computer or
server.
Check network connections for the computer
and the server. Connect a laptop to each cable
and open a different web page (so page is not
loaded from cache). If the page fails to load,
troubleshoot the network.
4. Network is set up so
that System URL on
the Kaleidescape
browser interface
cannot be opened.
Refer to Network Requirements on page 156 for
instructions on checking and updating computer
network settings to allow the web browser
access to a Kaleidescape system.
or
Use the IP address of the server found on the
System Summary page on the onscreen display.
5. Server connected to a
router that hides the
server from the PC.
Use a switch to connect the server to the site
network, or connect the PC to the router.
When trying to access
the browser interface,
redirected to
Kaleidescape website
or get 404 error.
NetBIOS is required to
view the URL
http://my-kaleidescape
but is frequently blocked
by firewalls and other
protective software.
Use the IP address of the server as address for
the browser interface. For example, if the server
IP address is 172.16.31.1, access the browser
interface at http://172.16.31.1. The simplest
method to get the current IP address of the
server is look at the System Summary on the
onscreen display. If using DHCP, this IP address
can change over time. See Network
Requirements on page 156.