Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 113
Kaleidescape Installation Guide Troubleshooting
Duplicate IP address
Note: Check
DIAGNOSTICS tab to
identify duplicates.
1. The static IP address
assigned is within the
DHCP range.
Either change the DHCP range on the DHCP
server (usually the router), or change the static
IP address to be outside the range.
Be careful not to set IP address to the same IP
address as another static device.
2. Two DHCP servers on
the same network.
Eliminate one of the DHCP servers or consult an
IT professional to ensure the network is
configured properly.
3. Two devices assigned
the same static IP
address.
Change the IP address on the device causing
the conflict. This device is very likely newly
added to the network.
Cannot resolve
hostnames with DNS.
1. Incorrect DNS setting Change DNS setting to a known good setting.
2. DNS server is not
resolving correctly.
Change DNS setting to a known good setting.
Disc menu does not
recognize the player
connection to the
Internet when trying to
use BD-Live.
Network setting Open the browser interface, select the
COMPONENTS tab, click the SETTINGS button
for the M-Class player, select the
NETWORK tab.
Verify that
ALLOW INTERNET ACCESS is
selected. If a static IP address is set, verify the
default gateway, subnet mask, and DNS servers.
Problem Probable Cause Solution