Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 112
Kaleidescape Installation Guide Troubleshooting
Server is offline/not
communicating with
Kaleidescape.
1. Internet connection is
down.
Contact the Internet service provider.
2. Incorrect DNS Change to a valid DNS server.
3. MTU (Maximum
Transmission Unit) size
This setting can usually be changed in the
router.
4. Incorrect or missing
network settings
(default gateway,
subnet mask, DNS
servers)
Use DHCP reservations instead of static IP
address, or connect a laptop wired to the same
cable as the server and verify the laptop can
access the Internet.
Get the network settings for the laptop using the
ipconfig command in the command prompt
screen (Start, Run, Command). Use the default
gateway, subnet mask, and DNS servers listed
for the Kaleidescape server on the
COMPONENTS page of the browser interface.
If using a Mac, use ifconfig in a terminal
window.
5. Server not powered
on.
Power on the server. If the server does not
appear to be booting, retrieve diagnostic
information from the server and send to
[e-mail].
Refer to the Quick Reference Guide at
www.kaleidescape.com/go/diagnostic-info.
6. Server cannot boot. Retrieve diagnostic information from the server
and send to [e-mail].
Refer to the Quick Reference Guide at
www.kaleidescape.com/go/diagnostic-info.
7. Router is faulty or
powered off.
If the router is powered on, try resetting. If the
router comes on, but the problem reappears
frequently, the router should be replaced.
Connection is
half-duplex.
1. Hub used Replace hub with 1000Base-T switch.
2. Using incorrect
network cable
Check that Cat5e or Cat6 cables are used for all
network connectors.
3. Switch is set up
incorrectly.
If the switch is managed, verify that all ports are
set to allow for a 100Base-TX/1000Base-T full-
duplex connection.
100Base-TX
connection
established between
1000Base-T
components.
Not all pairs were used
when terminating the
Cat5e/Cat6 cable.
Terminate using all eight wires. A 1000Base-T
connection requires that all 4 pairs be
terminated.
Problem Probable Cause Solution