Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 111
Kaleidescape Installation Guide Troubleshooting
Component does not
show up on
COMPONENTS tab of
the browser interface.
5. Incorrect network
settings.
• Make sure all settings are correct. Check the
list of Kaleidescape devices by entering
my-kaleidescape/lskd.html into the browser.
This procedure will confirm if the IP address
settings are correct.
• Network settings might have to be changed
through the serial port. Refer to the article at
www.kaleidescape.com/go/set-network-
settings.
6. Network divided with
VLANs.
Check network settings to make sure all
Kaleidescape devices are on the same segment
(or VLAN).
7. Incorrect KEAOS
version.
KEAOS 4.0.0 or better is required for M-Class
players.
Note: To find current version, refer to the article
at www.kaleidescape.com/go/keaos-version.
8. Duplicate IP address. • Check on
DIAGNOSTICS tab for duplicates.
• Change the IP address on the device causing
the conflict. This device is very likely newly
added to the network. For example, a new
print server is added to the network at the
same address as a Kaleidescape
component.
9. Components not
assigned to the same
group.
Verify that components are properly assigned to
groups. Open the installer pages of the browser
interface and select the
GROUPS tab, then
verify that groups are assigned correctly.
10. Managed switch
configuration.
Verify that ports are set up correctly in the
switch configuration.
Onscreen display error
message.
“This player cannot
access your library.
Check that all
components are
running and your
network is functioning
properly.”
1. Insufficient bandwidth
for playback
Test by playing back Kalahari, One Six Right, or a
Blu-ray movie, as this content requires the most
bandwidth.
Verify that wiring and switch are 1000Base-T.
2. Faulty switch/router Fix or replace switch.
3. Using a hub Replace hub with 1000Base-T switch.
4. Bad import Check to see if playback stops at the same point
in a movie every time. If this is the case, delete
the movie (use the browser interface to put the
movie into the trash can, then delete
permanently), and re-import.
5. Network cable Check for poor termination.
Problem Probable Cause Solution