Installation guide

Kaleidescape Part No. 101-0105-00 Rev 3 Page 110
Kaleidescape Installation Guide Troubleshooting
Troubleshooting Problems with the Network
Problem Probable Cause Solution
Network status lights
are not on.
1. Component has not
finished the boot
process.
Wait two minutes for component to finish
booting. If the component does not boot, contact
Kaleidescape Support.
Indicators that boot process is complete:
• 5U Server - disk cartridge status lights all on
• 3U Server - disk cartridge status lights all on
and hot spare blinks
• 1U Server - disk cartridge status lights all on
• Mini System - disk cartridge status lights all
on
• When booting a server, the disk cartridge
status lights come on in a sequential
pattern. When the boot completes, the front
panel blue glow dims.
2. Network cable is
defective or not
connected.
Check cable termination and seating. Check
with known good network cable.
3. Switch port is faulty. Reboot the switch. Test with a known good
switch. Move cable to known good port.
A simple router can be a good tool for
diagnostics. Use the router and bypass the
home network to determine that the
Kaleidescape System works correctly. Then
proceed with network troubleshooting.
4. Server is powered off. Turn server on.
Component does not
show up on
COMPONENTS tab of
the browser interface.
1. Component is powered
off.
Turn component on.
2. Network cable is not
connected properly.
Check cable termination and seating.
3. More than one DHCP
server is issuing IP
addresses.
Verify that there is only one DHCP server on the
network.
4. No DHCP server or no
available IP addresses.
Verify there is a DHCP server and that the DHCP
server has available IP addresses in the DHCP
range. (The DHCP server is usually in the router.)