Operation/Reference Guide CSG SIP Communications Gateway CSG-500, CSG-544, CSG-580 C o n t r o l S y s t e m A cc e s s o r i e s L a s t Upda t e d: 10 /1 0 /20 0 8
AMX Limited Warranty and Disclaimer All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is obtained from the AMX RMA Department. The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be cancelled. Any shipments received not consistent with the RMA, or after the RMA is cancelled, will be refused. AMX is not responsible for products returned without a valid RMA number.
Safety Certification and Agency Approvals Safety Certification and Agency Approvals Safety US/CSA 60950 IEC 60950 AS/NZS 60950 EN 60950 Other A-Tick (Australia) CE Mark (European Union) 2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC lead free exemption (Annex C) Telecom FCC Part 68, ANSI/ITA-968-A, Including Amendment A1 and A2 AS/ACIF S002 AS/ACIF S003 PTC220 EMC FCC Part 15 Class A EN55022/CISPR22 Class A EN55025 IEC 61000 AS/NZS CISPR22 Class A CSG SIP Communications Gateway ii
Safety Certification and Agency Approvals iv CSG SIP Communications Gateway
Table of Contents Table of Contents Safety Certification and Agency Approvals ....................................................... iii Safety....................................................................................................................... iii Other ....................................................................................................................... iii Telecom .........................................................................................................
Table of Contents Telephony Options ................................................................................................. 27 User Configuration ........................................................................................................ 27 Setting Codec Preferences ............................................................................................ 29 Conferencing ................................................................................................................
CSG SIP Communications Gateway CSG SIP Communications Gateway Overview The CSG SIP Communications Gateway is a stand alone Private Branch Exchange (PBX) which runs a version of Asterisk. It is suitable for the desktop, or mounting in a typical network closet or restricted access location. The CSG is ideal for small office environments or as an extension to a central CSG PBX. The CSG can function not only as a PBX, but also as VoIP ATA, or VoIP gateway.
CSG SIP Communications Gateway CSG Specifications The following table lists the specifications for the CSG. CSG Specifications Dimensions (HWD): 1.74” x 11.45” x 5.44” (4.41 cm x 29.09 cm x 13.82 cm) Weight: 2.25 lbs (1.02 kg) Enclosure Metal with black matte finish Power Requirements Constant current draw: 2.
Installation Installation Unpacking the Unit When you unpack your unit, carefully inspect it for any damage that may have occurred in shipment. If damage is suspected, file a claim with the carrier and contact your reseller from which the unit was purchased or AMX Technical Support. Keep the original shipping container to use for future shipment or proof of damage during shipment. Only qualified service personnel should install the unit. Users should not attempt to perform this function themselves.
Installation FXS FXS FXO FXO Port/LED Correlation FIG. 1 CSG - Ports/LEDs The example shown is configured with four FXO and four FXS ports, model CSG-544.
Installation Understanding the LEDs There are 14 LEDs on the front panel of the CSG. The eight LEDs corresponding to the analog ports on the rear panel, indicate the type of interface installed. The definition of each LED and its color representation is explained below. LED Definitions LED Color Description Power: • Blue (pulsing) On when the unit boots up after the bootload process has completed. The LED pulses at a rate which is proportional to the BlackFin processor load.
Installation If you press the RST CFG button, you to lose all configuration settings. Pin Assignments The following tables describe the pin assignments for the different ports on the CSG.
Installation IP Phone and Network Ethernet Port Pinouts Pin Description 1 Rx Receive Negative 2 Rx Receive Positive 3 Tx Transmit Negative 4 Unused 5 Unused 6 Tx Transmit Positive 7 Unused 8 Unused Installing the Hardware 1. Connect an Ethernet cable connected to your network to the Network port on the back of the CSG. 2. Connect an Ethernet cable an IP Phone port. This will be used during the initial configuration of the CSG. 3.
Installation Mounting the CSG FIG. 3 illustrates the proper mounting installation options for wall mounting the unit: LEDs pointing UP DO NOT point the LEDs DOWN LEDs pointing SIDEWAYS FIG. 3 Acceptable Mounting Orientation options (wall mounting) Instructions for Wall Mounting 1. Select the area to mount the CSG unit (refer to FIG. 3). The unit should be mounted at or below eye level to properly view the LEDs. 2. Line up one of the surface mounting brackets with the two holes on one side of the CSG.
Installation There are indicators on both the bracket and the mounting clips to show which end is the “top” to ensure correct mounting orientation (see FIG. 4). The bracket has a notched side to indicate the top of the piece. The DIN mounting clips also have two holes drilled in the top portion of the clips that indicate the top of the clip. Notch indicates top of the bracket Drilled holes indicate top of the clip Bracket DIN Mounting Clips (2 per bracket) FIG.
Installation FIG. 5 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket: This notch indicates the top of the bracket These two holes indicate the top of the mounting clips DIN Rail (35mm) Bracket (mounts to the CSG) DIN Mounting Clip attached to the bracket (2 clips per bracket) FIG. 5 AC-DIN-CS3 DIN Rail Mounting Bracket - mounted on a DIN rail FIG. 6 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket and the orientation of the mounted device.
Installation You can also mount the CSG by attaching the mounting brackets to the bottom of the unit. FIG. 7 displays the CSG with mounting brackets attached to its underside. The bracket clamps attach to the DIN rail as shown in FIG. 5. FIG.
Installation 12 CSG SIP Communications Gateway
Configuration Configuration The CSG comes pre-installed with a web-based configuration tool you can use to configure your unit. This chapter gives you all the information you need to configure your CSG. For troubleshooting purposes, advanced users may alter the CSG configuration files or perform Linux console commands through the Console port. Advanced configuration changes may also be made remotely using SSH if the unit is connected to a network.
Configuration Subsequent Logons to the CSG The method described above will work to log onto the configuration tool of the CSG. In addition, you can log onto the CSG using the CSG's Network port once it has been enabled. In this case, open a web browser on a computer which is located on the same network as the CSG. In the address field of the web browser, enter the IP address of the CSG as defined during the initial installation.
Configuration Administrative Options The CSG provides you with options to modify the existing elements of or add features to your system. After logging into the user interface, a variety of options displays along the top of the page. The main window for the user interface has three tabs: Admin, System, and Telephony. Clicking any of the tabs opens a menu of options for the selected tab. Selecting an option makes a series of associated options appear in the center section of the page.
Configuration The following table lists the options on the Local Extensions page: Local Extensions Page Options Option Description Local Extension Settings Local Extensions are This combo box enables you to indicate how many digits comprise an extension. First Extension Number This field enables you to indicate the first extension number to be created when you start adding user extensions. Each new user extension increments by one from the previously-created extension unless you specify otherwise.
Configuration FIG. 4 Change Password page To change the administrator password, enter the new password in the Enter New Password field. Confirm the password by entering it again in the Retype New Password field. Click Accept to save the new password. Restore Factory Defaults The Restore Factory Defaults page enables you to restore the original settings to the CSG user interface as they were when you first received your CSG unit.
Configuration Backup/Restore Backup is a housekeeping option that enables you to back up your CSG settings to preserve your changes. You can access this page by selecting Back-up on the Admin tab. FIG. 6 displays the Backup / Restore Configuration page. FIG. 6 Backup / Restore Configuration page Perform the following steps to create a backup of your system: 1. Click Create a Backup. The Create New Backup dialog box opens (FIG. 7). FIG. 7 Create New Backup dialog box 2.
Configuration Upgrading Firmware When firmware upgrades are available, you can download and install them on the Upgrade Firmware page (see FIG. 8). You can access this page by selecting Upgrade Firmware on the Admin tab. You can upgrade firmware by HTTP URL or TFTP server. FIG. 8 Upgrade Firmware page System Options The System tab enables you to view and edit information about your system such as network configurations and SIP and IAX global configurations.
Configuration FIG. 9 Networking Configuration page - Main tab The following table lists the options on the Main tab of the Networking Configuration page: Networking Configuration - Main Tab Options 20 Option Description Hostname This field enables you to view or change the host name of your CSG. This name is only used to identify the CSG on your network. NTP Server This field enables you to specify the URL of an NTP server.
Configuration FIG. 10 displays the WAN Network tab of the Networking Configuration page. You can access this page by selecting Network | WAN Network from the System tab. You can use the options on this tab to establish the settings that enable you to connect to the Internet, or to an internal, private network. FIG.
Configuration FIG. 11 displays the IP Phones tab of the Networking Configuration page. You can access this page by selecting Network | IP Phones from the System tab. You can use the options on this tab to establish settings to access your CSG. FIG.
Configuration You should not change the default values assigned to each field on the IP Phones tab unless it is absolutely necessary. FIG. 12 displays the Timezones tab of the Networking Configuration page. You can access this page by selecting Network | Timezones from the System tab. FIG. 12 Networking Configuration page - Timezones tab You can select a time zone file by using the Select a Default Timezone combo box to select the appropriate time zone.
Configuration FIG.
Configuration The options on the Operation Mode tab specify operational mode settings for your CSG which can vary between countries. The following table lists the options on the Operation Mode tab of the Networking Configuration page: Networking Configuration - Operation Mode Tab Options Option Description Opermode This option enables you to select the country in which your CSG is operating. a-law Override This option enables you to set the audio compression scheme.
Configuration FIG. 14 SIP Global Configuration page After configuring the numerous options as appropriate, you can click Accept to save the settings. FIG. 15 displays the Inter Asterisk Exchange Protocol (IAX) Global Configuration page. You can access this page by selecting Global Settings | IAX from the System tab. FIG. 15 Inter Asterisk Exchange Protocol (IAX) Global Configuration page After configuring the numerous options as appropriate, you can click Accept to save the settings.
Configuration Telephony Options The Telephony tab enables you establish all of your telephone settings such as user extensions, conference bridges, voice mail, service providers, and call queues. The following sections describe the various options on the Telephony tab. User Configuration The Users Configuration page establishes the connections from the listed extension to other systems within the CSG. Select Users from the Telephony tab to display a series of options for individual user extensions. FIG.
Configuration User Configuration Options (Continued) Option Description E-mail This field enables you to enter an e-mail address for the extension. You must enter a valid e-mail address here if the owner of the extension wants to receive e-mail with a recording of each voice mail attached to it. See the Voice Mail section on page 31 for more information about attaching voice mail recording to an e-mail.
Configuration User Configuration Options (Continued) Insecure Insecure in a SIP parameter used to determine peer matching. The setting determines whether an insecure connection is allowed or if authentication is required. The valid options are: • port - Select this option to match against only an IP address. This setting is useful if you have multiple endpoints behind a NAT device.
Configuration Conferencing Every company reaches the point of needing more people on a phone call than it can effectively include through three-way calling. CSG conference bridges enable you to include more people as well as project a professional image. A conference bridge enables you to provide music while a caller is on hold as well as give you the capability to record your conferences. FIG. 18 displays the Conference Bridge Extensions Configuration page. FIG.
Configuration Conference Room Options (Continued) Conference Room Options Play hold music for first caller This option enables you to indicate whether you want music to play for the first caller entering the conference until another caller joins. Enable caller menu This option enables you to indicate whether you want callers to be able to access the Conference Bridge Menu by accessing the asterisk (*) key.
Configuration FIG.
Configuration To configure the voice mail for an extension, select the extension from the available list on the left side of the page. Establish the voice mail settings for the extension, as appropriate. When you are finished, click Accept to save the Voice Mail configuration. The following table lists the options on the Conference Voice Mail Configuration page: Voice Mail Configuration Options Option Description Extension for checking messages This field displays the number of the selected extension.
Configuration FIG. 20 Voice Menus Configuration page On this page, enter your SMTP server and port in the appropriate fields and click Accept to save the settings. Click Back to Voice Mail Configuration to return to the previous page.
Configuration Voice Mail E-mail Configuration On the Voice Mail Configuration page, if you indicate you want an extension to receive an e-mail with an attached voice mail recording whenever someone leaves a voice mail on the extension, you can create a template for the voice mail e-mail so the recipient receives the necessary information in the subject and body of the e-mail. You can set up this template on the Voice Mail E-mail Configuration page.
Configuration FIG. 22 Queue Extension Configuration page To create a new calling queue, click New. The next available extension is automatically populated in the sequence. The system defaults to four-digit extensions, beginning with the number 6000. Then, configure the queue using the available options on the page. You can also edit an existing calling queue by selecting it from the available list. When you are finished, click Accept to save the calling queue.
Configuration Queue Extension Configuration Options (Continued) Option Description Strategy This option enables you to choose one of the following options for transmitting calls throughout the queue: • Ring All - Rings every agent who is not on an active call when a new call arrives. The first agent to answer the call receives it. • Round Robin - Every available agent receives a call in turn, akin to how cards are dealt in a poker game.
Configuration Service Providers The CSG generically identifies the carriers used to reach your local phone carrier, long distance carrier, or VoIP provider as service providers. The service providers may use analog lines for your carrier or IP connections for your VoIP carriers. You can assign service providers on the Service Providers page (see FIG. 23). FIG. 23 Service Providers page Service providers exist in three categories, two of which are VoIP.
Configuration FIG. 25 Add Service Provider dialog box - VoIP FIG. 26 Add Service Provider dialog box - Custom VoIP Selecting the Analog, VoIP, or Custom VoIP radio button changes the options listed here to accommodate the telephony being used. Once you select a provider type and configure the provider type as necessary, click Save to return to the Service Providers page. The service provider now appears on the page.
Configuration FIG. 27 Call Rules page The CSG provides six default call types. You can edit or delete each default call types by using the hypertext next to the calling rule. The table provided also identifies whether a Service Provider (trunk) has been assigned to process the calls. The trunk assigned to handle the calls can also be changed when the Call Rules are edited. The default call types for North America are listed in the following table.
Configuration The routing defaults for the CSG are a basic feature for the jurisdiction of calls. Calls to Canada, Guam, and the Caribbean are international, but you can reach them by dialing 1 + the area code and a seven-digit phone number, exactly like calling to another state.
Configuration FIG. 29 Create New Dial Plan dialog box 3. In the Dial Plan Name field, enter a name for the dial plan. 4. Click Save to save the dial plan and return to the Call Rule page. Incoming Calls The same pattern-making logic used for processing outbound calls can also be used for inbound calls. Incoming call routing is based on whether the call matches or does not match a pattern you prescribe. FIG. 30 displays the Incoming Calls page. FIG.
Configuration FIG. 31 Set Rule dialog box 3. Select an option to route from the Route drop-down combo box. You can choose from All Unmatched incoming calls or Incoming calls that match. 4. Select a service provider from the From provider drop-down combo box. No options appear if you did not set up at least one service provider on the Service Providers page (see the Service Providers section on page 38 for more information). 5.
Configuration FIG. 32 Voice Menus Configuration page Click Telephony | Voice Menus to open the Voice Menus Configuration page (FIG. 32), and select Voicemenu - Welcome.
Configuration FIG. 33 Add New Step dialog box The following table lists the available voice menu options: Voice Menu Options Option Description Answer This step is automatically added when creating a new menu. This step answers the incoming call. Authenticate This step is used to restrict access to one or more areas of your system. This is useful when you want users to have to enter a PIN code to proceed to a specific part of the current menu, to a different menu, or to ring an extension.
Configuration Voice Menu Options (Continued) Option Description Dial RingGroup This option dials a specified ring group. For example, if your menu says "Press 1 for Technical Support", the Technical Support ring group is dialed. Check Voicemail for Own Extension This option, as part of your voice menu, allows you to check your voicemail remotely. This option is normally preceded with a keypress event. Hangup This option terminates the call.
Configuration 5. Specify the actions for digits 0-9 as well as *, #, t, and i. The options available are: Disabled - The associated key is not enabled. Goto Menu - Pressing a key with this option sends the caller to a specified menu. Goto Extension - Pressing a key with this option sends the caller to a specified extension. Hangup - Pressing a key with this option terminates the call. Play Invalid - Press a key with this option tells the caller that he has made an invalid entry.
Configuration FIG. 35 Record a new voice menu dialog box The following table displays the available options on this page: Record a new voice menu Options Option Description File Name This field enables you to specify the saved name of the file to be recorded. Extension used for recording This drop-down combo box enables you to choose which extension the CSG will dial to wait for the user to speak the prompt. Record Clicking this button causes the CSG to launch the call that will record a file.
Configuration The following table displays the available options on this page: Call Parking Options Option Description Extension to Dial for Parking Calls This field enables you to set the extension to dial when you want to park a call. What extensions to park calls on This field enables you to set an extension or range of extensions to be used for parking calls. No.
Configuration Follow these steps to create a ring group: 1. Click the Telephony tab on the main page and select Ring Groups. The Ring Groups Configuration page opens (see FIG. 37). 2. Click New Ring Group. The Edit Ring Groups dialog box opens (see FIG. 38). FIG. 38 Edit Ring Groups dialog box 3. In the Name field, enter a name for the ring group. 4. Using the Strategy drop-down combo box, select a ringing option. You can choose from Ring All or Ring in Order.
Configuration Active Channels The Active Channels Configuration page provides you with a remote view of the active calls and devices. It displays a snapshot of the activity of the server and can be refreshed to view the progression of calls. You can access this page by selecting Active Channels from the Telephony tab. FIG. 39 displays the Active Channels Configuration page. FIG.
Configuration 52 CSG SIP Communications Gateway
Touch Panel Configuration Touch Panel Configuration AMX Modero panels feature on-board Setup pages. You can use the options in the Setup pages to access panel information and make various configuration changes. The MVP-8400i, NXD-700Vi, and NXD-1000Vi panels support SIP calls, so you can use these models with your CSG. This chapter only covers the pages necessary to help you configure your touch panel for use with the CSG.
Touch Panel Configuration FIG. 3 SIP Settings page The following table describes the features on this page: SIP Settings Options Option Description Back Returns you to the previous page. If you make a change on this page, the Back button appears dimmed and is unavailable until you press either Save or Cancel. Connection Status icon The icon in the upper-right corner of each Setup page shows online/offline state of the panel to the master. • Bright red - disconnected • Bright green - connected.
Touch Panel Configuration SIP Settings Options (Continued) Option Description Port Number The option displays UDP the port you use to connect to the proxy server. The standard SIP port is 5060, but some providers use different ports. STUN Address This option enables you to enter the IP address or DNS name of the Simple Traversal of UDP through NATs (STUN) server. STUN is used for NAT tunneling of SIP messages. This field is optional.
Touch Panel Configuration 56 CSG SIP Communications Gateway
Setup Pages CSG SIP Communications Gateway 57
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