Specifications
150972
Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
• All new fire products manufactured by Silent Knight after September 1, 1997 have a
limited warranty period of 18 months from the date of manufacture against defects in
materials and workmanship. See limited warranty statement for details.
• This limited warranty does not apply to those products that are damaged due to misuse,
abuse, negligence, or have been modified in any manner whatsoever.
Repair and RA Procedure
• All products that are returned to Silent Knight for credit or repair require a RA (Return
Authorization) number. Call Silent Knight Customer Service at 800-446-6444 or 612-493-
6435 between 8:00 A.M. and 5:00 P.M. CST, Monday through Friday to obtain a return
authorization number. Silent Knight Technical Support is available at 800-328-0103
between 8:00 A.M. and 7:00 P.M. CST, Monday through Friday.
• RA number must be prominently displayed on the outside of the shipping box. See return
address example under Advanced Replacement Policy.
• All products returned to Silent Knight must be sent freight pre-paid. After product is
processed, Silent Knight will pay for shipping product back to customer.
• Return the Silent Knight product circuit board only. Products that are returned in cabinets
will be charged an additional $20 to cover the extra shipping and handling costs over
board only returns. Do not return batteries. Silent Knight has the authority to determine if
a product is repairable. Products that are deemed un-repairable will be returned to the
customer.
• Product that is returned that has a board date code more than 18 months from date of
manufacture will be repaired and the customer will be assessed the standard Silent Knight
repair charge for that model.
• A detailed description of the problem should be included with each return.
Advanced Replacement Policy
• Silent Knight offers an option of advance replacement for fire product printed circuit
boards that fail during the 18 month warranty period.
• For advance replacement of a defective board call Silent Knight at 800-446-6444 or
612-493-6435 to obtain a RA (Return Authorization) number and request advanced
replacement.
• Customers must use a MasterCard or Visa credit card to get an advance replacement.