Specifications

Users Manual: MD-CP42AUPG-MED
© 2011 Richardson Electronics GmbH
Division Canvys
27
Support and Service
Canvys a Division of Richardson Electronics GmbH, from Donaueschingen/Germany is
active in national and international markets. Full application support and service is
available. For technical support or service problems, please contact our service team at:
Canvys – Visual Technology Solutions
A Division of Richardson Electronics GmbH
Raiffeisenstr. 5
78166 Donaueschingen
Germany
Tel.: +49 (0)771 / 8300-0
Fax: +49 (0)771 / 8300-80
Email:[e-mail]
Internet:http://www.canvys.com
Repairs:
Equipment for repair must be returned in the original shipping carton (postage prepaid)
to the above service address. RMA number and error description must be included.
Please request the RMA number under the following link:
http://teklink.rell.com/MRcgi/MRentrancePage.pl
After receipt of the equipment for repair we will send you an order confirmation and a
cost estimate (for repairs after the warranty period).
For questions about servicing and repairs, please call your contact in our Sales team.
There, you will receive more detailed information about handling service and repair
cases.
Product Warranty
In case of defects, please advise Richardson Electronics GmbH according to the
aforementioned RMA Handling Procedures promptly, but no later than 8 days after
receipt of goods, or in case of hidden defects no later than 3 days after discovery. The
customer has no right to return the goods without prior approval from Richardson
Electronics GmbH.
If there has been no prior agreement, the warranty-period is 24 months commencing
from the invoice date by Richardson Electronics GmbH.
Richardson Electronics GmbH will not bear costs resulting from re-performance,
particularly infrastructure and transport costs, if the goods have been placed to another
location than the place of delivery. The customer shall choose the lowest-price form of
transportation or our pickup service through Richardson Electronics GmbH.