User`s guide

1/00 Profit Optimizer User's Guide xv
Honeywell Inc.
For Technical Assistance
If You Need
Assistance
If you need technical assistance, contact your local Honeywell Service
Organization, as explained in the following paragraphs.
International
Customers
Outside of the United States, contact your local Honeywell Service Organization.
If you are not sure of the location or telephone number, call your Honeywell
representative for information.
Customers
Inside the
United States
Within the United States, call the Technical Assistance Center (TAC) at the toll
free number 1-800-822-7673.
Arizona
Customers
Within Arizona, the local number for TAC is 602-313-5558.
Services
Provided
Calls to TAC are answered by a dispatcher from 7:00 A.M. to 5:00 P.M.,
Mountain Standard Time (6:00 A.M. to 4:00 P.M. when daylight savings time is in
effect).
Outside of these hours, emergency calls—those which affect your ability to control
or view a process—will be received by an answering service, and returned within
one hour. TAC maintains its own TPS system, and frequently can duplicate
problems on this equipment.
Time Saving
Tip
It is a good idea to make specific notes about the problem before making the call.
This helps to reduce delays and expedite answers.