User manual

Phoenix
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User Manual www.RealmCtrl.com
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Figure 42: The Recorded Media Scheduling Page
10.3.7. The Help Desk function, which may be accessed by clicking [Help] on the main
menu, is a means by which end users and the Phoenix system itself can submit
trouble tickets to the Media Center staff. Trouble tickets will be e-mailed to all
Phoenix users who have the “Technician” privilege set (see section 9.2) and also
have their e-mail addresses stored in Phoenix, assuming the eNotify feature is
enabled (see section 9.5). They will also be displayed on the Help Desk page that
is accessible only to users with the “Technician” privilege. An example of the Help
Desk System is shown in Figure 43: The Phoenix
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Online Help System. The user
who submitted the trouble ticket will also be copied on the e-mail notification if said
user’s e-mail address is stored in Phoenix.