User manual

Phoenix

User Manual www.RealmCtrl.com

9.9.3. The section labeled, “Maximum records per section” defines the number of records

that XGen will display in the Past Events, Present Events, and Future Events

sections of the Event List. It is recommended that this value be kept at 50 or below

to prevent degradation, although that number may be increased if the Event List

Refresh Rate is set to 1 minute or more. These optimal values are only

recommendations – the speed of your Phoenix Server PC may allow more

refreshes with more records, or less if your PC is not extremely powerful.

9.9.4. The [Refresh Now] button will instantly update the XGen Event List.

9.9.5. The XGen Client Licensing section displays the number of concurrent licenses your

facility is authorized to use. It is important to understand that this refers to

concurrent licenses, not the total number of users that exist at your facility. The

licensing is defined by the NetLinx code.

9.9.6. The “Active Sessions” section will display all users who are connected to the

system, along with their IP address and status. Two possible states apply:

● Active – the user is logged in and the client is online, operating normally.

● Flagged for Deletion – no traffic has been received from the client for the duration

defined by the “Keep Alive Timeout” field. The session will be deleted if no traffic is

received within the next Keep Alive period.

9.9.7. [Kick] and [Kick All] allow you, the Administrator, to forcibly log users off of the

XGen web client. When you “Kick” a user, the connected client may not

immediately logoff. However, the next time any traffic is received from the affected

client, that person will be forcibly logged off. At that time, you will see them drop

from the list of active sessions.

9.9.8. The “Port” field defines the TCP/IP communication port that XGen uses to

communicate with the Phoenix Server. Default is 2345. This port is defined on the

XGen web server (which may be the same computer as the Phoenix Server) using

the XGenConfig application, shown below:

9.9.9. The “Keep Alive Timeout” field defines the duration during which a packet must be

received from a connected client in order for that client to be considered active.

This is not a timeout for user activity. During normal use, all connected clients will

periodically ping the Server, regardless of whether the user is executing any

commands or not. Should the user’s computer crash, or the network fail for some