User manual

Phoenix
32
User Manual www.RealmCtrl.com
49
RS-232, this messaging level will enable or disable the associated messages.
This messaging level also governs Hub Systems.
• [Remote Ping Messages] – displays messages whenever pings are sent
to, or acknowledgements are received from, a Remote system. The Remote
system may communicate with the Head End either via TCP/IP or RS-232.
This messaging level can be useful when troubleshooting communication
issues with Remote systems.
• [Remote Protocol - In] – displays any incoming packets from a Remote
system, whether said system communicates via TCP/IP or RS-232. The
incoming protocol is displayed in hexadecimal format. This messaging level
is typically used only by RealmCtrl Engineers when troubleshooting problems.
• [Remote Protocol - Out] – displays any outgoing packets to a Remote
system, whether said system communicates via TCP/IP or RS-232. The
outgoing protocol is displayed in hexadecimal format. This messaging level is
typically used only by RealmCtrl Engineers when troubleshooting problems.
• [Technician] – displays very technical messages that usually have meaning
only to RealmCtrl Software Engineers.
• [Update Begin/End] – displays a message whenever a NetLinx system
update is started, and another message when the system update completes.
For more information regarding the NetLinx system update, see section
6.5.1.5.
• [Update Messages] – displays messages during the NetLinx system
update procedure. For more information regarding the NetLinx system
update, see section 6.5.1.5.
6.5.1.4. The “Phoenix Diagnostics” section enables and disables the messaging that
is viewed on the Communication dialog. These messages can be useful
when troubleshooting problems, or just to monitor the ongoing operations of
Phoenix. Within this section, the following messaging levels may be enabled
and disabled:
• [General Messaging] – this level encompasses miscellaneous messages
that Phoenix Server may generate during normal operations. It can be useful
for both monitoring and troubleshooting.
• [Incoming Protocol] – if this messaging level is enabled, Phoenix will
display any packets sent up from the NetLinx control system to the Phoenix
Server. The protocol is displayed in hexadecimal format. This messaging
level is typically useful only to RealmCtrl Technical Support when monitoring
the system or troubleshooting issues.
• [Outgoing Protocol] – if this messaging level is enabled, Phoenix will
display any packets sent down from the Phoenix Server to the NetLinx control
system. The protocol is displayed in hexadecimal format. This messaging
level is typically useful only to RealmCtrl Technical Support when monitoring
the system or troubleshooting issues.
• [Update Messages] – this messaging level pertains to operations
undertaken during the NetLinx system update procedure. See the following