Instruction manual

Appendix A – System Error Codes
17
CP-10 Instruction Manual
Appendix A – System Error Codes
This appendix contains an overview of common error codes that can appear on a CP-10 Control Panel,
provides basic troubleshooting strategies, and gives technical support contact information.
Common System Error Codes
The table below lists the error code, the name of the code, the meaning of the code, and some basic
troubleshooting strategies (additional troubleshooting strategies are included on page 18). The codes in
the table are not intended to be comprehensive. If an error code appears that is not listed, note the
specific number and contact technical support (for contact information, see page 18).
The first letter of the error code indicates the following:
 E = Error
 W = Warning
 A = Alarm* (requires immediate attention)
 I = Information*
* Because these codes very rarely appear, they are not included in the table.
Error
Code
Name Meaning Troubleshooting Strategies
E01000A Enclosure
timeout error
One or more of the enclosures in a
multi-enclosure system did not
acknowledge a control operation
command.
• Resend the command.
• Check the Status LED on the rear of each
enclosure. If any are red, contact
technical support.
• Check the power indicators.
• Check the link connections between
enclosures.
EFF8002 Enclosure
timeout error
The operation was not completed
before the timer expired.
• Resend the command.
• Check the power indicators.
• Check the link connections in
multi-enclosure systems.
• Check that the level used in the command
was valid.
E01DFFF Audio request
error
A volume or gain request was
made on a level that does not
switch audio.
• Resend the command on a level that
includes audio.
W010005 Sync timeout
warning
The system did not receive the
vertical interval sync signal. Note
that the switch occurred, but not at
the sync interval.
• Resend the command.
• Check the sync cable connections.
• Check the HyperTerminal splash screen to
verify that sync is enabled (see the
vertical interval sync board information in
the matrix switcher’s manual).
• Check that the sync signal from the
generator is being received by the vertical
interval sync board.
• Power the system down and check sync
board alignment and seating.