Instruction manual

Installation and Setup
62
Instruction Manual – Enova DGX 8/16/32 Digital Media Switchers
Technical Support
Troubleshooting
This Instruction Manual addresses a number of topics with troubleshooting sections and tips appearing
as they apply. The sections below list each of these appearances with linked page references to
troubleshooting advice. If the troubleshooting advice does not answer a particular question, the text
above or below the advice should also be consulted as those areas may contain relevant material. If the
manual has not addressed your particular problem, contact Technical Support.
Enova DGX Switcher Hardware Troubleshooting
General boards – page 210
AIE Boards – page 109
Test switches – page 50
Control panel error codes – page 129
Power supplies – page 38
CPU troubleshooting after setting PRD Mode Dip Switches – page 214
CPU troubleshooting after replacing the timekeeper battery – page 218
Video and Audio Troubleshooting
HDCP video output – page 159
General audio – page 171
Audio EDID – page 71
(An additional audio EDID tip is on page 168.)
AMX Software Troubleshooting
NetLinx Studio connection – page 47
NetLinx WebConsole setup – page 48
WebConsole proxy settings – page 149
DGX Configuration Software EDID tip – page 169
Contacting Technical Support
If this manual has not satisfactorily answered your questions regarding the Enova DGX Switcher or the
system is not operating as expected, please contact your AMX representative or technical support. Have
the serial numbers for your system and any applicable AMX accessory devices ready (the numbers are
normally located on the rear of the enclosure or accessory devices).
We recommend recording your system’s serial numbers in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax [phone]
Technical Support 800.932.6993
www.amx.com