Instruction manual

Control Panel Operation
129
Instruction Manual – Enova DGX 8/16/32 Digital Media Switchers
Error Code Troubleshooting
Error codes can appear either on the Control Panel LCD or in a terminal emulation program, such as
DGX Configuration Software (see page 173).
When you are using a Control Panel, one of the most common troubleshooting strategies is to resend the
command to see if the error was simply a timeout error.
When you are using BCS commands, one common troubleshooting strategy is to enter the command
again. Often the command has just been entered incorrectly (e.g., omitting an output in a Change
command). In other cases, the command has specified a value that is not valid (e.g., a global preset
number that does not correspond to a defined global preset).
If the error code persists after correcting and resending the command, contact technical support (see
page 62).
Most Common System Error Code
Error Code Name Meaning Basic Troubleshooting Strategies
EFF8002
Enclosure
timeout error
The operation was not
completed before the timer
expired.
• Resend the command.
• Check the power indicators.
• Check that the command was sent using
the correct virtual matrix.