Instruction manual

Troubleshooting
62
DGX Transmitters & Receivers Instruction Manual
Error Code Reporting (Power LED is Solid Amber)
Error code reporting is available via a terminal emulation program, such as Windows
®
HyperTerminal.
If the Power LED illuminates solid amber, we recommend determining the error code before contacting
technical support.
PC Requirements
 Windows XP Professional
®
or Windows 2000
®
 Terminal emulation program
 USB port
To determine the error code (error code reporting):
1.
Connect the module to a PC via the USB port.
2. Establish a virtual Com port (for requirements and instructions, see page 67).
3. Open a terminal emulation program, such as Windows
®
HyperTerminal.
An error code is reported within 5 seconds.
4. Record the error code and try the recommended course of action in the table below.
If the course of action does not correct the problem, contact technical support (see page 64).
To clear all errors in the error message queue:
1.
Enter the BCS command: ~cle!
Or
Power cycle the module by unplugging the desktop power supply from the power source and
plugging it back in.
Error Codes
If the recommended course of action for the specific error code in the table below does not resolve the
problem, you will need to contact technical support (see page 64).
TX Error Codes Error Description Recommended Course of Action
E01 I2C Write failure Cycle power for the TX.
E02 I2C Read failure Cycle power for the TX.
E03 I2C Dev Init failure Cycle power for the TX.
E08 Incompatible Firmware / Hardware failure Use the splash screen to check that the
firmware/hardware versions match the ones
in the upgrade kit. Upgrade accordingly.
RX Error Codes Error Description Recommended Course of Action
E01 I2C Write failure Cycle power for the RX.
E02 I2C Read failure Cycle power for the RX.
E04 SPI Bus Comm failure Cycle power for the RX.
E05 EDID Read failure Cycle power on the display monitor; let the
RX attempt to read the EDID with the
monitor power down.
If unsuccessful, try using an alternate port
on the monitor.
E06 Scaler FPGA NConf failure Cycle power for the RX at the AC cord.
E08 Incompatible Firmware/Hardware failure Use the splash screen to check that the
firmware/hardware versions match the ones
in the upgrade kit. Upgrade accordingly.