Instruction manual

Troubleshooting
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DGX Transmitters & Receivers Instruction Manual
Troubleshooting
DGX TX and DGX RX Troubleshooting
The troubleshooting suggestions/strategies provided apply to both the TX and RX modules, unless
otherwise noted.
Important: The Power LED can illuminate solid amber at any time, not just at power up. If this
occurs, check the error code (see page 62) and contact technical support (page 64).
Four potential types of problems are covered in full-page flow charts on the following pages.
 Flow Chart 1: Power up
 Flow Chart 2: Video or Audio Signal Not Present (LEDs not illuminated)
 Flow Chart 3: No Video Image (with Video LED illuminated)
 Flow Chart 4: No Audio
This chapter also has sections on:
 Error code reporting (page 62)
 Live status update messages (page 63)
 Non-DGX matrix switcher routing behavior (page 64)
 Technical support contact information (page 64)
Tip: When modules are used in conjunction with a DGX matrix switcher, we also suggest checking
the troubleshooting information in the matrix switcher’s Instruction Manual.