Instructions / Assembly

no movement and update when tracked in logistic website. If the shipping status of
pre-shipment (logistic carrier awaiting for item) keeps more than 7 business days
(calculated on the basis started from the time in logistic website tracking info) and have no
update, you can issue a full refund. Notice: The clause will be invalid in special time/period
like holiday like Holiday Black Friday, Christmas or COVID-19 or snowstorm etc. We will
have related clause of Special Time/Period Return & Refund Policy. Sent but not
Received If the estimated shipping time exceed 10 days and you never received your
products, you could contact our suppliers asking for after-sales return and refund service.
Our suppliers will reship or issue full refund depending on your preference. Logistic
Timeout If the estimated shipping time exceeds 10 days (except special time/period like
Holiday Black Friday, Christmas or COVID-19 or snowstorm etc.) without receiving your
package (tracking no delivered in logistic website) , you can contact the supplier to issue
full refund and to get 5% order price as compensation. If orders was delivered but the
estimated shipping time exceeds 10 days, you must receive your order and contact the
supplier immediately to ask for 5% order price as compensation. You can also return the
products in good condition to get a full refund. Return shipping charges are paid by the
supplier. If you request refund that the estimated shipping time not exceeds 10 days and
the order was never delivered, you're qualified for getting full refund. Notice: We will have
declaration of special time/period return & refund policy upfront website/email etc.
Products With Quality Issues When you received your package and find products with
quality issues, you should contact our suppliers and send photos or videos as proof
asking for after-sales service. In this case our suppliers would issue a 100% refund to you
after you return the products in good condition. If you choose to replace the products,
please return the products with the quality issues to the supplier's warehouse first. After
the goods are received and inspected, the replacement products will be shipped. Broken
Product If you received a broken product, you should submit an after-sales application
and send proof to the supplier (photo, video) asking for after-sales service within 5 days
after the package was delivered to you. Our suppliers will replace or issue a full refund.