User`s guide

Customer Support Information
Return for
Repair
Procedure
If a keyboard proves to be defective you may retum it to
Key Tronic for repair. To qualify for "in-warranty
repair", proof-of-date-of-purchase must be included with
the retumed keyboard.
Before retuming the keyboard, contact Key Tronic
Product Support to make sure that the problem cannot be
solved over the telephone.
The following steps explain the procedures for retuming
your keyboard:
Step 1. Call Key Tronic Product Support for a
Retum Authorization (RA) number.
At that time, the Product Support Specialist
will obtain your name, address and phone
number, the keyboard model and serial
number, and a description of the problem.
The address of the nearest repair center will
be given to you.
Step 2. Carefully pack the keyboard in its original
shipping container if possible. If the original
container is not available, wrap the key-
board in non-static material such as news-
paper and pack it in a sturdy cardboard box.
Please be sure the RA number is visible on
the outside of the box on the shipping label.
Note: To qualify for "in-warranty" repair service
on your keyboard, a copy of the sales
receipt or invoice showing the date
purchased must accompany the keyboard.
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