USER GUIDE FASTER, WHOLE-HOME WI-FI™ AmpliFi™ Home Wi-Fi System
AmpliFi User Guide Table of Contents Table of Contents Chapter 1: Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Overview. . . . . . . . . . . . . . . .
Table of Contents AmpliFi User Guide Appendix B: Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 24/7 Live Chat Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AmpliFi User Guide Chapter 1: Getting Started Introduction Chapter 1: Getting Started Multi-Router Mesh Network Create a full mesh network to cover a large home using multiple AmpliFi Routers. Thank you for purchasing the AmpliFi™ Home Wi-Fi System.
Chapter 1: Getting Started AmpliFi User Guide Product Overview MeshPoint Router Front Adjustable Antenna Signal LEDs The front of the AmpliFi Router features an adjustable, full‑color touchscreen display. Magnetic Connector The bottom of the AmpliFi Router features an adjustable LED that is fully lit by default when the Router is configured and ready for use. MeshPoint Base Note: The brightness settings of the touchscreen and LED are configurable using the AmpliFi app.
AmpliFi User Guide Chapter 2: Hardware Install Chapter 2: Hardware Install 4. Plug the other end of the Power Adapter into a power outlet. Installing the Router To connect the AmpliFi Router, follow these steps: 1. Power off your broadband modem. 2. Connect one end of the Ethernet Cable to your broadband modem and the other end to the Internet port on the AmpliFi Router. 5. Power on your broadband modem. 3. Connect the small end of the Power Adapter to the power port on the AmpliFi Router.
Chapter 2: Hardware Install Installing the MeshPoints Note: MeshPoint installation is optional and may not be necessary in smaller homes. AmpliFi User Guide 3. The MeshPoint antenna can be adjusted to provide optimal signal coverage for your location. 1. Plug the MeshPoint into a power outlet. Note: If a MeshPoint is powered on and has been configured with the app but does not appear online, try relocating the MeshPoint closer to the Router. 2.
AmpliFi User Guide Chapter 3: Using the App for Installation Chapter 3: Using the App for Installation Router Installation 1. Tap Set Up AmpliFi Mesh System. Download the App To set up the AmpliFi Router using the AmpliFi app, follow these steps: 1. Download and install the AmpliFi app from the App Store or Google Play™. 2. Launch the AmpliFi app. 2. Tap Skip to bypass the hardware setup instructions (which were performed in the previous section).
Chapter 3: Using the App for Installation 3. Tap the AmpliFi Router. AmpliFi User Guide 5. The Router will emit a sound, indicating that the configuration is complete. WAN IP 10.0.2.192 ROUTER IP 192.168.124.1 1 6. From your phone or mobile device, join the wireless network you created. Tap Continue. 4. Name your wireless network and create a wireless password. Then tap Continue.
AmpliFi User Guide 7. To enable Remote Access to your AmpliFi system, sign in with one of your accounts to enable access. Otherwise, tap Skip. Chapter 3: Using the App for Installation Accessing Another AmpliFi Router The app accesses one AmpliFi Router at a time. If you want to set up or access a different Router, perform these steps: 1. Tap the Side tab. 8. You will see the status on the System tab. Tap on a device for configuration options or tabs at the bottom. 2. Tap Switch AmpliFi.
Chapter 3: Using the App for Installation 3. When the Welcome screen appears, you will see three options: AmpliFi User Guide Set Up AmpliFi Mesh System • Set Up AmpliFi Standalone MeshPoint This option allows you to set up and configure a new AmpliFi Router. Tap Set Up AmpliFi Mesh System and repeat steps 3-8 from ”Router Installation” on page 5.
AmpliFi User Guide 2. The app will display a list of available Wi-Fi networks. Select the network associated with your Router. 3. Enter the password associated with the wireless network and tap Continue. Chapter 3: Using the App for Installation 4. An audible tone will indicate successful configuration. The System screen in the app will appear and show the MeshPoint connected. I Already Have Configured AmpliFi This option allows you to log into an existing AmpliFi Router. 1.
Chapter 3: Using the App for Installation 2. Tap the AmpliFi Router you wish to log in to. AmpliFi User Guide Additional MeshPoint Installation Launch the app and follow the instructions for the Router you are connecting to. 3. You will see the status on the System tab. Tap on a device for configuration options or tabs at the bottom. Note: Ensure that Bluetooth is enabled on your smartphone.
AmpliFi User Guide Connecting to an AmpliFi Router 1. If your AmpliFi Router is already up and running, once you launch the app the new MeshPoint should be displayed. Tap Add to Network. Chapter 3: Using the App for Installation 3. After about a minute, the LEDs on the MeshPoint will reflect signal strength once connected to the Router. The System screen in the app will appear and show the MeshPoint connected. 2. Create a name for your MeshPoint. Tap Continue.
Chapter 3: Using the App for Installation Connect to a Third-Party Router 1. Select the device that needs to be configured (if more than one MeshPoint is being installed). 2. The app will display a list of available Wi-Fi networks. Select the network associated with your Router. 12 AmpliFi User Guide 3. Enter the password associated with the wireless network and tap Continue. 4. An audible tone will indicate successful configuration.
AmpliFi User Guide Chapter 4: Installing Without the App Chapter 4: Installing Without the App Installation without the App 4. Enter a new name for your wireless network and create a wireless password. Note: Your password must be at least eight characters long. 1. Tap the screen on the Router to see additional setup options. Please connect to this Wi-Fi Network AFI-R-1234567890XX Setup 5. By default, the same password you created for your Wi-Fi network will be used to administer the Router. 6.
Chapter 4: Installing Without the App AmpliFi User Guide Connection Type Static 1. Click the Connection Type drop-down menu and select DHCP, Static, or PPPoE. The Static option allows you to manually enter information given to you by your Internet Service Provider (ISP). 1. Enter the appropriate information into each of the corresponding fields. • IP Address Enter the Internet IP address of the Router. • Network Mask Enter the network or subnet mask of the Router.
AmpliFi User Guide Chapter 4: Installing Without the App PPPoE Point-to-Point Protocol over Ethernet (PPPoE) is a virtual private and secure connection between two systems that enables encapsulated data transport. 1. Enter the Username and Password given to you by your Internet Service Provider (ISP). 2. Click Save & Continue. The AmpliFi Router will emit a sound indicating that it has been configured. WAN IP 10.0.2.192 ROUTER IP 192.168.124.1 1 Configuration is complete.
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AmpliFi User Guide Chapter 5: Router Touchscreen Chapter 5: Router Touchscreen Throughput Router Display The Router provides the following information as you tap the front display: • Time and Date JUL 15 — NOW 126.4 317.9 • Throughput • IP Addresses • Speed Total MB • Port Status For configuration, refer to the AmpliFi app. Time and Date • Date - Now Displays the date range for the current throughput, for both uploads and downloads.
Chapter 5: Router Touchscreen Speed • Speed, Upload Displays the current upload speed. • Speed, Download Displays the current download speed. Port Status Gray Indicates that the LAN port is available. White Indicates that the LAN port is in use. Internet connection established. Reserved for future use. Indicates the device is powered on.
AmpliFi User Guide Chapter 6: System The System screen of the AmpliFi App displays the system dashboard. It provides an overview of the AmpliFi Wi-Fi system including network status, number of connected clients, and active download/upload speeds. Tap the router icon to display or edit the Router’s settings. Chapter 6: System Tap a MeshPoint to display signal quality, view/edit the device name, view MeshPoint details, and locate or reboot the MeshPoint.
Chapter 6: System Router Settings Settings The Settings screen for the AmpliFi Router offers a variety of configuration options and hardware information. AmpliFi User Guide • Reboot Restarts the Router. • Factory Reset Resets the Router and all online MeshPoints to factory default settings. Internet The Internet screen for the Router allows you to access Internet connection settings, including service type: DHCP, Static IP, or PPPoE. Tap to save your changes.
AmpliFi User Guide Static If your service provider supplies you with fixed network settings to assign to the Router, use the Static option to manually enter that information here. Chapter 6: System Here are a few of the most common applications for bridge mode: • Connect two routers to share network resources. • Use the Router as an additional access point on an existing network. • Use the Router with a fiber service. DHCP The use of the Dynamic Host Configuration Protocol (DHCP) is the default.
Chapter 6: System PPPoE Point-to-Point Protocol over Ethernet (PPPoE) is a virtual private and secure connection between two systems that enables encapsulated data transport. AmpliFi User Guide Here are a few of the most common applications for bridge mode: • Connect two routers to share network resources. • Use the Router as an additional access point on an existing network. • Use the Router with a fiber service.
AmpliFi User Guide • Security Select the type of wireless security you use: None, WPA PSK, or WPA2 PSK. None is the default. • Hidden SSID Disabled by default. Select this option if you don’t want the wireless network name or SSID to be visible to any users within range of the Router. Other Chapter 6: System Brightness LCD Move the slider control left or right to adjust the brightness of the touchscreen display.
Chapter 6: System AmpliFi User Guide • Static Leases Select this option to display a list of static IP addresses assigned to specific devices. Address The range of available IP addresses is displayed. The DHCP server assigns IP addresses from the pool (or group) of IP addresses. DHCP Settings • Range The current range is displayed. Select the range you want to use. • Subnet The current subnet is displayed. Select the subnet you want to use.
AmpliFi User Guide Chapter 6: System -- Name Enter a descriptive name for the device that will be assigned a static IP address. -- MAC Address Enter the MAC address of the device. -- IP Address Select the IP address you want to assign. Tap to save your changes. Port Forwarding Tap this option to create a virtual port that allows you to forward traffic from one port to another.
Chapter 6: System AmpliFi User Guide Information Software About • Version Displays the version number of the Router software. The About screen for the Router displays the model name and version numbers of the device and software, as well as the MAC addresses of the hardware interfaces. Device Information • Model Name Displays the model of the Router. • Hardware Revision Displays the revision number of the Router hardware. • Revision Displays the revision number of the Router software.
AmpliFi User Guide Firmware Update The Firmware Update screen allows you to check for updates to the device firmware for the Router and MeshPoints. • Up to date If there are no firmware updates available, then “Up to date” is displayed. Chapter 6: System • Updates Available If firmware updates are available, then the current and update version numbers for the firmware are listed for each applicable device. Tap Update All to proceed with all available firmware updates.
Chapter 6: System Support Info The Support Info option generates an encrypted file to send to our support team. This file contains AmpliFi configuration and runtime information that can be used to answer any questions or troubleshoot an issue. AmpliFi User Guide When the file is ready to transmit, tap Send. If you want to discard the file, tap Cancel. Note: No passwords are stored in the file. To generate the file, tap Proceed. To ignore creating the support file, tap Cancel.
AmpliFi User Guide Signal Quality Chapter 6: System • MAC Addresses • Signal Strength Displays the percentage of signal strength. -- Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz wireless interface. • MeshPoint Band Displays the radio band used by the MeshPoint. Select 2.4 GHz or 5 GHz. The default is 5 GHz. -- Wi-Fi 5 GHz Displays the MAC address of the 5 GHz wireless interface. General -- Guest Wi-Fi 2.4 GHz Displays the MAC address of the guest 2.4 GHz wireless interface.
Chapter 6: System When the file is ready to transmit, tap Send. If you want to discard the file, tap Cancel.
AmpliFi User Guide Chapter 7: Performance The Performance screen allows you to access the throughput statistics and run a speed test. You can examine up‑to‑date, second‑by‑second performance so you know how the Router and MeshPoints are communicating with your devices. Chapter 7: Performance Swipe the bar graph to the left to display the Throughput pie chart. It shows the percentages of current download and upload data usage.
Chapter 7: Performance ISP Test You can run a speed test that will provide your download speed, upload speed, and connection ping time. A history of recent tests is displayed at the bottom. Tap Start Test to run the ISP test. When the test is complete, the following results will be displayed: Time Displays the date and time of the speed test. Download Displays the download speed. Upload Displays the upload speed. Ping Displays the duration of the average Ping round-trip time in milliseconds.
AmpliFi User Guide Chapter 8: Guest Chapter 8: Guest Status and Settings The Guest screen allows you to enable guest access to the wireless network. Active/Inactive Displays the status of the guest network. Quick Setup To enable the guest network: 1. Select how many guests you want to allow, up to a maximum of 10. 2. Set a time limit for how long you want them to have access to it. Guests Connected Displays how many guests are currently connected to the guest network. Max.
Chapter 8: Guest Share Tap to share the guest network name or SSID. Tap the appropriate option, or tap Cancel to exit. AmpliFi User Guide Start Tap to enable the guest network. Stop Tap to disable the guest network. Settings Tap to access the wireless settings for more configuration options, including wireless security options. Indefinitely Tap to remove the time limit for guest access. If the guest network was inactive, you can tap this option to immediately enable the guest network.
AmpliFi User Guide Chapter 9: Family Chapter 9: Family The Family screen displays the list of clients currently connected to the Router and MeshPoints. This section of the app allows you to define user profiles, customize Internet access schedules, and pause Internet access at any time. (icon) Represents the client device connected to your AmpliFi network. Hostname Displays the descriptive name of the client connected to your AmpliFi network. (2.
Chapter 9: Family Tap a client to display additional details. AmpliFi User Guide Advanced Client Details The Client Details screen displays device and status information about the client connected to your network. • Details Tap to display additional device and status information about the client device. Client Details • Device Name Displays the device name of the client currently connected to your AmpliFi network.
AmpliFi User Guide Chapter 9: Family -- MAC Address Displays the hardware identifier of the client device. -- Lease valid Displays the duration of time its IP address is valid for. • Create static lease Tap to map a static IP address to the client device. -- Name The hostname of the client device is automatically displayed. If you want to change it, tap to edit the name. -- MAC Address The MAC address of the client device is automatically displayed.
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AmpliFi User Guide Chapter 10: Diagnose Chapter 10: Diagnose The Diagnose screen will check your WAN link, IP settings, Internet connection, and MeshPoint status. A green check mark indicates success. WAN Link The connection between the Router and modem is checked. IP Address Displays the public IP address of the Router. Gateway Address Displays the IP address of the service provider’s gateway router. DNS Address Displays the IP address(es) of the service provider’s DNS server(s).
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AmpliFi User Guide Chapter 11: Side Menu App Features Chapter 11: Side Menu A slide-out menu appears with the following options: Remote Access, Visit Homepage, Terms of Service, Help Center, Live Support, and Switch AmpliFi. From the main app screen, tap the menu icon in the upper left corner to reveal additional app functions. Remote Access Enables remote access to the AmpliFi Router using verified credentials from your Google™ or Facebook account.
Chapter 11: Side Menu Live Support Starts a Chat window within the app. Live chat support is available 24 hours a day, 7 days a week. AmpliFi User Guide Set Up AmpliFi Standalone MeshPoint This option allows you to set up a standalone MeshPoint and add it to an existing Wi-Fi network. Tap Set Up Standalone MeshPoint and repeat steps 1-4 from “Set Up AmpliFi Standalone MeshPoint” on page 8. I Already Have a Configured AmpliFi This option allows you to log into an existing AmpliFi Router.
AmpliFi User Guide Appendix A: FAQs This appendix includes three types of frequently asked questions: • Getting Started • “Troubleshooting” on page 44 • “Advanced Features” on page 45 Getting Started How do I set up my Wi-Fi password? By default, the AmpliFi administrator password (or device password) and the Wi-Fi password match. During the initial setup of the Router, you have the option to change your administrator password. To change the Wi-Fi password, follow these steps: 1. Open the AmpliFi app.
Appendix A: FAQs Can I use my current Internet service provider? Yes, the Router works with most ISPs (Internet Service Providers) because it connects directly to the modem you already have. Does AmpliFi support fiber services, such as Google Fiber or Fios? Yes, you can use AmpliFi with a fiber service if you set up the Router to use bridge mode.
AmpliFi User Guide Alternative method: You can manually reset each device to factory defaults. 1. On the Router, use a straightened paperclip or similar object to press the Reset button for approximately 10 seconds until the LED turns off. 2. On each MeshPoint, use a straightened paperclip or similar object to press the Reset button for approximately 10 seconds until you hear a long beep. Repeat this with each device, one by one.
Appendix A: FAQs 9. Select the appropriate protocol. This is typically TCP (Transmission Control Protocol); however, some services may require UDP (User Datagram Protocol). 10. Tap to save your settings. Note: You can usually find the port number and protocol for your service in the device documentation or via online search. DHCP Server To manage the DHCP server settings, perform these steps: 1. Open the AmpliFi app. 2. Tap the picture of the Router. 3. Tap DHCP Server. 4.
AmpliFi User Guide Appendix B: Contact Information 24/7 Live Chat Support Appendix B: Contact Information Corporate Headquarters U Labs 685 3rd Avenue, 27th Floor New York, NY 10017 www.amplifi.com Live chat support is available within the app, 24 hours a day, 7 days a week. Tap the icon in the upper left of the app and then tap Live Support. Live chat is also available at help.amplifi.com by selecting Chat with us in the bottom right. Support Online help.amplifi.com Email help@amplifi.
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