Instruction manual

Table Of Contents
Page
7
PC215E
1.8 Contacting Amplicon Liveline Limited for Support or Service
The PC215E board is produced by Amplicon Liveline Limited and maintenance is available
throughout the supported life of the product.
1.8.1 Technical Support
Should this product appear defective, please check the information in this manual and any 'Help'
or 'READ.ME' files appropriate to the program in use to ensure that the product is being
correctly applied.
If a problem persists, please request Technical Support on one of the following numbers:
Telephone: UK 01273 608 331
International +44 1273 608 331
Fax: UK 01273 570 215
International +44 1273 570 215
Internet support@amplicon.co.uk
www.amplicon.co.uk
1.8.2 Repairs
If the PC215E requires repair then please return the goods enclosing a repair order detailing the
nature of the fault. If the PC215E is still under warranty, there will be no repair charge unless
any damage as a consequence of improper use.
For traceability when processing returned goods, a Returned Materials Authorisation (RMA)
procedure is in operation. Before returning the goods, please request an individual RMA number
by contacting Amplicon Customer Services by telephone or fax on the above numbers. Give the
reason for the return and, if the goods are still under warranty, the original invoice number and
date. Repair turnaround time is normally five working days but the Service Engineers will always
try to co-operate if there is a particular problem of time pressure.
Please mark the RMA number on the outside of the packaging to ensure that the package is
accepted by the Goods Inwards Department.
Address repairs to: Customer Services Department
AMPLICON LIVELINE LIMITED
Centenary Industrial Estate
Hollingdean Road
BRIGHTON UK BN2 4AW