User guide

Helpline 0844 800 6503 (See page 114 for costs and hours of operation)
116
Caller’s identification (Call Line ID) isn’t working
1. Check you have this service on your phone line. Please call your
network provider.
2. The caller may have withheld their phone number.
My handset or base doesn’t ring
Check that the ringer is on. See pages 30, 64 and 72.
I’ve got a buzzing noise on my radio, TV or computer
We suggest you use your cordless handset at least one metre away from elect-
rical equipment and mobile phones.
There is interference in the earpiece and/or internet connection is very slow
when using the phone
You must plug the phone into the wall socket via an ADSL lter if you have
broadband internet on your phone line.
My answering machine won’t record messages or memos
1. Check that your answering machine is connected and switched on.
2. Answering memory may be full. See page 91.
My remote access isn’t working
1. Check you’re using the correct PIN. See page 92.
2. Make sure you’re using a touchtone phone.
HELP AND SUPPORT