User guide

Helpline 0844 800 6503 (See page 108 for costs and hours of operation)
108
Help and support
If you need some help and you’re in the UK, please rst check and see if your
problem can be solved using the troubleshooting guide below. If it can’t , please
call us on 0844 800 6503 (using a UK landline, at the time of going to print: calls
cost 6p for connection charge and then 5p a minute. Mobile costs may vary).
Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. If
you’ve a claim on your 2-year guarantee, please contact your supplier.
Some issues may simply be resolved by disconnecting the power to the unit.
In such instances the power to the main base station should be switched off
and batteries in the handset should also be removed for about 20 minutes.
After which reconnect everything to determine if this has resolved the issue.
Troubleshooting guide
I can’t make phone calls
1. Make sure the phone cable is connected properly. If it is, there may be
a fault. Please make sure you’re using the phone cable that came with
your phone.
2. Check power’s plugged in, switched on and working.
3. If using the cordless handset, make sure you aren’t too far from the charger
base (in ideal conditions, it should work up to 300 metres outdoors and up to
50 metres indoors).
4. Test the phone line and socket by using another phone.
he l p A n d s U p p o r t