User`s guide

SR20000G
USER’S GUIDE
61
61
Troubleshooting: Home Network Connection Issues
I cannot connect to my Home Network. I received an error when running the Setup Wizard.
a. Your Home Network may be secured. Double check that you have the correct security key to connect
to the Home Network.
b. Your Range Extender may be located too far from your Home Network. Run through the Setup Wizard
again. On the SCAN page, your Home Network should show a signal strength of 70% or greater. If it
does not, move the Range Extender closer to your Home Network and try again.
c. If you are connecting to a dual band router, both networks (2.4GHz and 5.0GHz) should have a signal
strength of 70% or greater.
d. Check to see that your Home Network router’s DHCP server is enabled. The Range Extender needs to
obtain an IP from your Home Network router.
I cannot find my Home Network when scanning for wireless networks in the Setup Wizard.
a. The Range Extender may be out of range. Move the Range Extender closer towards the wireless router
and try the Setup Wizard again from the Web Menu. It is recommended that your Home Network shows
a signal strength of 70% or greater in the Setup Wizard SCAN results.