User`s guide

AV3000
USER’S GUIDE
38
I cannot connect to my Home Network. I received an Error when running the Smart Setup Wizard.
a. Your Home Network may be secured. Double check that you have the correct security key to connect
to the Home Network.
b. Try adjusting the channel number of your Home Network’s router to channel 5 thru 11. Then attempt
the Smart Setup Wizard again.
c. Check to see that your Home Network router’s DHCP server is enabled. The A/V Net Connect needs
to obtain an IP from your Home Network router.
d. Power on and off your router AND the A/V Net Connect and try the Smart Setup Wizard again.
I cannot find my Home Network when scanning for wireless networks in the Smart Setup Wizard
a. The A/V Net Connect may be out of range. Move the A/V Net Connect closer towards the wireless
router and try the Setup Wizard again from the Web Menu.
b. The Home Network may be a dual band wireless router. The A/V Net Connect supports 802.11b/g/n
2.4GHz routers. If your Home Network uses a dual-band router, it will not work with the A/V Net
Connect. Adjust the dual-band router’s configuration to disable the 5GHz band.
c. Go to the Smart Features tab in the web menu and access the Wireless Coverage Controls. Make sure
the setting is at 100% and try again.
d. Make sure that your Home Network’s wireless SSID is broadcasting and not hidden.