System information

Section 5 – Out of Service Error Recovery
80 21822706
Out of Service
There are a number of reasons why your jukebox
could go out of service. Most of these are related to
hardware. Basically anything that would prevent the
jukebox from accepting money and playing
selections will cause the jukebox to go Out of
Service.
Other reasons could be business related. The
jukebox must periodically connect to the AMI server
and report usage data. If this report is not received
in the allotted time, the jukebox will go Out of
Service. Additionally, if your AMI account is in
arrears, your jukebox may be disabled and placed
Out of Service.
Each event is recorded in the jukebox’s Error Log.
Almost all errors are self-healing. In other words,
when the error is corrected, the event in the Error
Log is automatically removed.
To see specifically what error has taken your jukebox Out of Service, follow these steps.
1. Open the jukebox and press the SERVICE button on the Rowelink Controller. Enter the password if necessary
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.
2. From the Service Mode Main Menu, touch Diagnostics, and then touch Event/Error Logs.
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If touching the SERVICE button did not enter you into the Service Mode, check the Rowelink Controller for the following
blinking LEDs: CC RL RX, and CC RL TX. If the lights are not blinking, check to be sure the power supply is on and then
check the COM cable that connects the Rowelink Controller to the core computer. Make sure the cable is securely connected
and screwed tight on both ends. If the LEDs are still not blinking, then you may have a faulty Rowelink Controller that should
be replaced.