System information

Section 3 – Operator Screens
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8.4 Network Information
The Network Information screens are used to
help troubleshoot and verify a working connection
to a server.
Touch the LAN (Gateway) button to test the connection to the local router.
Touch the WAN (Server) button to test the connection to the AMI Entertainment server.
The results of the ping and trace route tests are displayed in the text box. Use the arrows to the right of the text box to scroll
through the test results if necessary.
The ping test attempts to contact either the router (if performing a LAN test), or the AMI Entertainment server (if performing
a WAN test). It is successful if the jukebox reaches the address it attempted to connect to (shown by receiving a “reply” from
the address). Additionally, the number of packets sent should equal the number of packets received. If the ping test returns
“…host unreachable…” or other similar error messages, there is an issue with the connection.
The trace route tests the route (or network path) to either the router (if performing a LAN test), or to the server (if performing
a WAN test). It is successful if the jukebox reaches the address it attempted to connect to. If it is reached, the address will
be shown in the last line of the test. If the trace route test returns the message “…unable to resolve target system name…”
or other similar error messages, there is an issue with the connection.
Touch the IP Configuration button to display a summary of the IP configuration for the jukebox. Use this information to
help troubleshoot connections to the local router and the Internet.
To return to the Service Mode – Main Menu, touch the Back button.