Network Setup, Jukebox Operation, and Operator Setup Screens AMI Entertainment Network, Inc. U.S. and Canada call toll-free: 1-877-ROC-N-ROL (1-877-762-6765) Outside the U.S. and Canada, call: (616) 243-3633 E-mail: support@amientertainment.net www.amientertainment.
Table of Contents Section 1: Network ......................................................................................................1 Introduction .................................................................................................................1 Where to Install the Designated Line and Router........................................................2 Internet Wiring.......................................................................................................... 2 Router……......
1.0 Service Mode – Main Screen............................................................................ 16 1.1 System Setup............................................................................................... 17 1.2 Cash Management........................................................................................ 18 1.3 Media Lockouts ............................................................................................ 19 1.4 Playback Management ....................................
6.0 Hardware Setup ...............................................................................................53 6.1 Touch Screen Setup ..................................................................................... 53 6.2 Money Meter ................................................................................................ 54 6.3 Equalizer Setup ............................................................................................ 55 6.4 Volume Presets ...............................
Section 1: Network Introduction In order to bring the AMI Entertainment Network to each location, an Internet connection must be installed at each location. The software will allow either Broadband or Dial-Up connections. Prior to jukebox installation, the operator will need to coordinate with the target establishment to select an optimum location for the line, and to place an order with the Internet provider that services that area.
Section 1 – Network Where to Install the Designated Line and Router With any Internet installation, additional equipment will have to be installed in the location. For a cable or DSL installation there will be a cable or DSL modem. For a satellite installation there will be a satellite receiver. This equipment should be placed in a secure area at the site. Preferably the modem/receiver would NOT be installed inside the jukebox.
Section 1 – Network The Wireless Router Introduction The D-Link Router supplied with your jukebox provides two major functions. It is the connecting hub for the network in the location and it distributes the Internet from the modem to the jukebox and other devices. The connections between the router and the jukebox and other broadband equipment will be the same for all types of Internet technology. The D-Link router also includes wireless capability.
Section 1 – Network Programming the Wireless Router Introduction The broadband installer should have left a document describing specific information required to connect to the Internet Service Provider (ISP). This document may have included a User Name and Password and/or several IP addresses. An IP address is a number used to identify an address on the Internet. This information will be used to program the router.
Section 1 – Network Procedure Generally, all router setup can be done from just one router setup screen. Scroll down the initial router configuration screen and touch the “Manual Configure” button to display the Internet Connection page. Router Setup Screen Chances are your configuration will be one of the three primary router setup configurations, Static IP, Dynamic IP, and PPPoE.
Section 1 – Network Dynamic IP – (Most cable modem users) Dynamic IP Address Router Setup Screen Note: The jukebox screen will only show a small portion of the router setup screen. To see the bottom portion of the screen, use the scroll bar on the right side of the screen. Comcast (formerly AT&T Broadband Internet) Look over your Internet paperwork for the “Adapter Address” or “MAC Address” and copy it down.
Section 1 – Network PPPoE PPPoE Router Setup Screen Ameritech Bell South Earthlink PacBell SBC Verizon East (formerly Bell Atlantic) Look on your Internet provider paperwork or call them to find out what the “User Name” and “Password” is. After you have the User Name and Password, go to the Router Setup screen and select the PPPoE from the drop down list. Touch the box next to User Name and type in the User Name. Touch the box next to Password and type in the password.
Section 1 – Network Static IP Static IP Router Setup Screen Look on your Internet provider paperwork or call them to find out what the “IP Address” and “Subnet Mask” is. They may also require you to enter other numbers as shown on this configuration screen. After you have this information, go to the Router Setup screen and select Static IP from the drop down list. Touch the box next to IP Address and type in the IP Address. Touch each box and enter the information as received from your broadband provider.
Section 2: Using the Jukebox Introduction The following is a reference guide for the operator to navigate the User Interface (UI) on the jukebox. It is important that the operator feels comfortable with all of the UI features. First, the operator needs to know how to answer questions about how to use the jukebox. Second, the operator needs to know what a normal UI looks like in order to troubleshoot and understand when specific features are available or not.
Section 2 – Using the Jukebox Operating the Jukebox Use this reference guide to navigate the jukebox. Attract Loop This moving image file may consist of advertisements, promotions, and graphic images; and appears when no one has touched the touch screen for a few minutes. Simply touch the screen to begin using the system. The attract loop will automatically disappear. Getting Started Touch any part of the screen to begin viewing music selections.
Section 2 – Using the Jukebox Customers have five ways to find and select music to play on the User Interface. The five options are available on the left side of the User Interface and each is described in detail below. The first screen that appears after leaving the attract loop is the Top 40 Screen. The Top 40 Page displays the best-selling or most-frequently played music. The first screen displays the top 40 artists and songs on that particular jukebox.
Section 2 – Using the Jukebox The Search Page allows customers to search for specific Artists, Albums, or Songs. With more than 650,000 songs to choose from, finding the music you want to listen to can take time. In an effort to help customers quickly find the songs they want to hear, the Search Page allows a single search to look through all artists, albums, and songs at once. Touch “Search” to display a keyboard allowing The AMI Spotlight Page features albums hand-picked by the AMI music librarian.
Section 3: Operator Screens Introduction The service mode consists of over 50 operator screens. Pressing the “SERVICE” button on the Rowelink controller displays the Service Mode Main Menu Screen. Touch the screen to navigate between screens, choose programming options, and enter data. All settings are preset at the factory. Once you make a change and touch the Save button, your changes will be saved.
Section 3 – Operator Screens Service Screens Flowchart V3.0.X – U.S. Configuration Basic Setup Set Jukebox Name Set Time Zone Sync Time Collection Settings Shortcut User Interface Select Template Select Skin Enable Show Song Suggestions Enable On-Screen Languages Set Default Screen Language System Setup /ÆBasic Setup /ÆUser Interface /ÆMessages /ÆSecurity /ÆEnable/Ext. Features /Æ Advanced Admin.
Section 3 – Operator Screens Touch Screen Setup Screen Refresh Rate Calibrate Touch Screen Money Meter Set Money Meter Divisor Enable Money Meter for Credit Card Equalizer Setup Set Equalizers/Channel Volume Presets Input Gain Settings (ss only) Output Gain Settings (ss only) Set Default Volumes Enable/Disable Reset Volumes on powerup IR Remote Setup Enable/Disable Add Credits Enable/Disable Autoplay Override Enable/Disable Pause -Set Pause Time Enable/Disable Reject Enable/Disable Reject All Hardware Set
Section 3 – Operator Screens 1.0 Service Mode – Main Screen This is the Service Mode – Main Menu screen. There are 6 general categories of service mode functions, and a shortcut to all the schedules that can be set up in other service mode screens. Touch any of the 6 general category buttons and a list of options will appear in the options box. Once you select a general category, that category button highlights and displays the available options in the options box.
Section 3 – Operator Screens 1.1 System Setup Touch System Setup to access screens that allow you to configure basic jukebox settings. Basic Setup – Provides the ability to enter a Jukebox Name, change the Time Zone, and set the Auto Restore time. User Interface – Presents several User Interface templates and color choices, and enables/disables song suggestions. Messages – Allows programming and scheduling of marquee messages.
Section 3 – Operator Screens 1.2 Cash Management Touch Cash Management to access screens that allow you to change collection settings, credit setup, song pricing, and free play settings. Collection Settings – Allows you to set up operator and location split percentages, and to set collection options. Credit Management – Allows you to manually add/delete credits, enable Remote Credits, and enable and set a daily Credit Pool.
Section 3 – Operator Screens 1.3 Media Lockouts Touch Media Lockouts to access screens that allow you to lockout explicit lyrics, genres, songs, albums, and artists. Explicit Lyrics – Locks out songs with explicit lyrics either overall or allow them by schedule. Genre Lockouts – Locks out music genres either overall or allow them by schedule. Song Lockouts –Locks out of specific songs. Album Lockouts – Locks out specific albums. Artist Lockouts – Locks out specific artists.
Section 3 – Operator Screens 1.4 Playback Management Touch Playback Management to access screens that allow you to configure play queue settings, create playlists and enable/disable Background Music, Autoplay, and Auxiliary Audio modes. Queue Management – Sets the play delay, play limit, consecutive artist limit, and automatically restore or clear the play queue. Playlist Management – Allows you to create song Playlists.
Section 3 – Operator Screens 1.5 Hardware Setup Touch Hardware Setup to access screens that allow you to set up various internal hardware (e.g. touch screen, remote controls, router) as well as Studio Sound and Rock-Ola preamplifier components. Touch Screen Setup – Sets the screen refresh rate, and allows you to calibrate the touch screen. Money Meter – Sets the Money Meter divisor, and sets whether credit card revenue is added to the meter.
Section 3 – Operator Screens 1.6 Reports Touch Reports to view screens that display various reports (e.g. cash, music, collections). Cash & Usage Report – Displays a summary of coins, bills, credits, and play information for selected time periods. Music Popularity Report – Allows you to view both album and song popularity information. Collections Report – Displays collection summary information for selected time periods.
Section 3 – Operator Screens 1.7 Diagnostics Touch Diagnostics to access screens providing information about internal devices and the status of the jukebox. System Information – Shows jukebox hard drive, software, and server setup information. Hardware Information – Displays the status and version of various hardware components. Event/Error Logs – Allows you to view a software activity Event Log, and view/clear the hardware Error Log.
Section 3 – Operator Screens 1.8 Quick Schedules Touch Quick Schedules for a shortcut to schedules that appear in other areas of the Service Mode. Messages – Displays the schedule for programming marquee messages. Explicit Lyrics – Allows you to completely block songs with explicit lyrics or allow them only at certain times. Genre Lockouts – Allows you to completely block certain music genres or allow them only at certain times. Free Play – Displays the schedule for programming Free Play.
Section 3 – Operator Screens 1.9 Money Collection The Money Collection screen shows the amount of money from the current collection period, the last collection period, and the cumulative total for this hard drive. The “Cumulative Total” column can be disabled so it will not be displayed (see Cash Management –> Collection Settings to enable/disable this option). Collections work in the following manner: 1. 2. 3. The AMI Entertainment share is automatically deducted.
Section 3 – Operator Screens 2.0 System Setup 2.1 Basic Setup The jukebox name can be changed using the Basic Setup screen. This will allow you to quickly locate and manage your jukebox on the AMI Web site. Touch the text box under Jukebox Name to display a keyboard. Use the keyboard to change the jukebox name. Touch Update on the keyboard to set the new name into the text box, or Cancel to close the keyboard without changing the name.
Section 3 – Operator Screens 2.2 User Interface The User Interface screen is used to change the look and functionality of the User Interface, i.e. the screens that customers use to select and play music (also referred to as the Selection Screen). The settings under Look And Feel change the appearance of the User Interface. The Template changes the layout, while the Skin changes the color scheme.
Section 3 – Operator Screens 2.3 Messages The Message screen allows you to write a scrolling message which will periodically run across the top of the User Interface (Selection Screen). To add a message, touch Add New Message at the bottom of the screen. Touch the text box next to “Message” and use the keyboard that pops up to type your message. When finished, touch Update on the keyboard. To cancel and exit the keyboard without saving, touch Cancel.
Section 3 – Operator Screens 2.4 Security The security feature is not yet implemented.
Section 3 – Operator Screens 2.5 Enable/Extend Features The Enable/Extend Features screen is used to enter specific codes provided by AMI Entertainment to change, enable, and extend special features available for the jukebox. This screen’s primary uses are to enter hard drive trigger codes that allow new hard drives to connect to AMI Entertainment’s servers, and to enter feature codes that extend the time a jukebox can be operated without connection to the servers.
Section 3 – Operator Screens 2.6 Advanced Administration Advanced Administration is a sub-menu page with access and software loading functions, as well as server configuration and software update settings. Touch any one of the five choices to go to that Service Mode Screen. Load Software – Allows an operator to load software updates using a portable USB device or a CD-ROM drive (if your jukebox has a CD-ROM drive).
Section 3 – Operator Screens 2.6.3 Load Software The Load Software screen provides access to load a new version of software from a USB thumb drive or a CD-ROM (if your jukebox has a CD-ROM drive). For USB thumb drive installation: First, connect your thumb drive to one of the USB ports on the core computer, or to the USB adapter cable (if provided). Then enter the Service Mode and touch System Setup –> Advanced Administration –> Load Software.
Section 3 – Operator Screens 2.6.4 Do Not Disturb The Do Not Disturb screen is designed to minimize interruptions to the jukebox during normally busy times. The jukebox is subject to periodic software updates. Although these updates are very infrequent (maybe once every two or three months), when they do occur, the Selection Screen is temporarily unavailable to the customer. To minimize this kind of interruption, specific times can be set aside where the jukebox will not initiate these actions.
Section 3 – Operator Screens 2.6.5 Automatic Reboot The Automatic Reboot option allows an operator to configure a specific time when the jukebox will automatically reboot. The option allows you to select a once daily reboot at a specific time, or a once weekly reboot on a specific day at a specific time. If the jukebox is powered down on a nightly basis, there is no need to schedule an automatic reboot. However, if the jukebox is powered on all of the time, a once-a-week reboot is recommended.
Section 3 – Operator Screens 2.6.6 Configure Server – Broadband The Configure Server – Broadband screen provides settings for server connection parameters on broadband-connected jukeboxes. If the jukebox has a modem installed, a choice of either Broadband or Dial-Up Server Connection type is displayed. If a modem is not installed, the Dial-Up button will not be displayed. See the next page for a description of dial-up configuration options.
Section 3 – Operator Screens 2.6.7 Configure Server – Dial-Up The Configure Server – Dial-up screen provides settings for server connection parameters for dialup connected jukeboxes. Remember that a dial-up jukebox is not “always online” like a broadband-connected jukebox is. Therefore it must sometimes share a telephone line with the location. A schedule is provided to help eliminate conflicts between jukebox and location use of the same phone line.
Section 3 – Operator Screens 3.0 Cash Management 3.1 Collection Settings The Collection Settings screen allows the operator to configure the display of the Money Collection screen to suit individual situations. To set the Operator Percent of the cash box collection, touch the text box for a pop-up numeric keypad. Touch Clear to clear the current value, then enter a new value and touch Update.
Section 3 – Operator Screens 3.1.1 Using the Collection Settings Options The following images show how the Money Collection screen display changes based on setting the options as shown to the left and below the screens.
Section 3 – Operator Screens Combine Off the Top with AMI Allowance Enabled Hide Selector Values Disabled Programmable Off the Top phrase Replaced with “Music Fees” Off the Top percent 10 Operator percent 50 Off The Top from Gross Disabled Combine Off the Top with AMI Allowance Disabled Hide Selector Values Disabled Off The Top from Gross Enabled Note: When the Off the Top amount is used, the calculated amount is always deducted from the Gross total.
Section 3 – Operator Screens 3.2 Credit Management The Credit Management screen provides access to add or clear credits, enable/disable the autorestoration of credits, enable/disable remote credits, and enable/set the credit pool. The credits value can be changed by touching the text box under Credits. A numeric keypad will pop up. Touch Clear to clear the current value, and then use the keypad to set the value from 0 to 999. To save your changes, touch Update on the keypad.
Section 3 – Operator Screens 3.3 Song Pricing The Song Pricing screen allows you to set coin, bill, and credit card values; pricing/credits per level; and Music On Demand and My Song First premium feature pricing. Touch the arrow button to the right of Pricing for a drop-down box of specific pricing options. Touch any one of the listed options to select. The Coin/Bill Values table sets the number of coin and bill denominations the jukebox accepts.
Section 3 – Operator Screens 3.4 Free Play The Free Play screen provides the option to turn free play on or off, and gives access to a schedule for setting when it’s offered on the User Interface (Selection Screen). To turn Free Play “off”, touch the circle next to Disable Free Play so that the empty circle is filled. To turn Free Play “on”, touch the button to the left of Enable Free Play on a Schedule.
Section 3 – Operator Screens 4.0 Media Lockouts 4.1 Explicit Lyrics The Explicit Lyrics screen blocks or allows music that contains explicit or objectionable lyrics. Block Explicit Lyrics – This option completely blocks songs with explicit lyrics. When the button is selected (filled with color), all songs containing explicit lyrics are unavailable. Allow Explicit Lyrics – This option allows music that contains explicit lyrics.
Section 3 – Operator Screens 4.2 Genre Lockouts The Genre Lockouts screen allows you to block specific music genres (categories). Allow All Genres – When the button is selected (filled with color), all music genres are available. Block Genres ____ – This option allows you to select which genres are always blocked. Touch the circle next to “Block Genres” to select it (it is selected when it is filled with color). Touch the text box next to “Block Genres” for a pop-up list of categories to choose from.
Section 3 – Operator Screens 4.3 Song Lockouts The Song Lockouts screen allows you to block specific songs from being played. Touch Search For Songs at the bottom of the screen. This will open a search page that allows you to enter song titles on the keyboard. Once you start typing the title of a song, the search will begin. Typing in the complete title will allow the search option to function faster. When finished searching, the results will appear in the upper section of the screen.
Section 3 – Operator Screens 4.4 Album Lockouts The Album Lockouts screen allows you to block specific albums. Touch Search For Albums at the bottom of the screen. This will open a search page with a keyboard that allows you to enter album titles. Once you start typing the title of an album, the search will begin. Typing in the complete title will allow the search option to function faster. When finished searching, the results will appear in the upper section of the screen.
Section 3 – Operator Screens 4.5 Artist Lockouts The Artist Lockouts screen allows you to block specific artists. Touch Search For Artists at the bottom of the screen. This will open a search page with a keyboard that allows you to enter artist titles. Once you start typing the title of an artist, the search will begin. Typing in the complete name will allow the search option to function faster. When finished searching, the results will appear in the upper section of the screen.
Section 3 – Operator Screens 5.0 Playback Management 5.1 Queue Management The Queue Management screen provides access to restrictive options like artist track limit and maximum song play limit. It also contains options for saving and clearing songs in the play queue. Queue Options Play Delay – This option sets the delay between the end of one song and the start of the next song (in seconds). Play Limit – This option sets the maximum length of time a song is allowed to play.
Section 3 – Operator Screens 5.2 Playlist Management Playlist Management allows you to create and save custom Playlists that can be used by Autoplay and Background Music modes. Touch Create New Playlist at the bottom of the screen to create your own Playlist. The resulting Edit Playlist screen will allow you to name your Playlist and add songs to it. To name your Playlist, touch the text box next to Playlist Name for a pop-up keyboard. Use the keyboard to enter the name.
Section 3 – Operator Screens 5.3 Autoplay Autoplay allows the jukebox to automatically play music when there is User Interface inactivity (during times when there is no customer activity). Autoplay will stop when a paid selection is made. The Autoplay screen provides options to turn Autoplay on/off, set up a custom schedule, and select what music can be played. Disable Autoplay – When the button is selected (filled with color) Autoplay is turned “off”.
Section 3 – Operator Screens 5.4 Background Music The Background Music screen provides the ability to turn on/off the Background Music option (see Note below), set a custom schedule for day(s) of the week with multiple start/stop times per day (if desired), and select a category of music. Background music is similar to Autoplay, except it plays songs continuously until a paid selection is made. To disable Background Music, touch the circle to the left of Disable Background Music and it turns blue.
Section 3 – Operator Screens 5.5 Auxiliary Audio Auxiliary Audio allows other music sources (such as a television audio feed) to be played through the jukebox audio system. The Auxiliary Audio screen provides the ability to turn on/off the Auxiliary Audio option, set the delay time for the audio to start, and set a custom schedule for day(s) of the week with multiple start/stop times per day (if desired).
Section 3 – Operator Screens 6.0 Hardware Setup 6.1 Touch Screen Setup The Touch Screen Setup screen allows you to set the refresh rate on the jukebox display and to calibrate the touch screen. The Screen Refresh Rate affects the video image on the monitor. This setting may need to be changed due to various external conditions that can affect the operation and look of the video image. If the image exhibits video noise or a jittery picture, changing the refresh rate may help improve it.
Section 3 – Operator Screens 6.2 Money Meter The Money Meter screen allows you to set a divisor for the optional mechanical money counter installed in the jukebox. The divisor is used to determine when the mechanical money meter is advanced and is based on the smallest monetary unit. For example: If the smallest monetary unit is set to a penny (if the divisor is set to 1), the money meter will advance one hundred times for each dollar deposited.
Section 3 – Operator Screens 6.3 Equalizer Setup The Equalizer Setup screen provides access to setup sound equalizers for all four channels of a Rowe AV Controller, a Rowe 4-Channel Preamplifier or a Rock-Ola Digital Sybersonic preamplifier. (This screen is only available on a jukebox equipped with a Rowe Studio Sound, a Rowe 4channel preamplifier, or a Rock-Ola Digital Sybersonic preamplifier.) Touch and drag a slider up and down to adjust the equalizer setting for any frequency band on a channel.
Section 3 – Operator Screens 6.4 Volume Presets The Volume Presets screen allows you to set up input and output sound levels in a Rowe AV Controller or a Rowe 4-channel preamplifier, and to set the default volumes for Normal, Autoplay/Background, and Auxiliary Audio music. This screen also allows you to select to whether the volumes are reset when the jukebox is turned on. Touch the text box next to each volume option for a pop-up a numeric keypad.
Section 3 – Operator Screens 6.5 IR Remote Setup The IR Remote Setup screen allows you control what functions are enabled or disabled on the IR remote control. IR Features – Any of the following features are enabled from the remote control if the check box next to the feature is checked. When unchecked, the feature cannot be accessed using a remote. Add Credits allows the location to add free credits to the jukebox using the “Future” button on the IR remote control.
Section 3 – Operator Screens 6.6 VCU Setup The VCU Setup (VCU) screen allows you to set up volume linking options, volume control options and feature control options for a Volume Control Unit (VCU). The VCU is a wired remote control that can be used with a Rowe Studio Sound System, a Rowe 4-channel preamplifier, or a Rock-Ola Digital Sybersonic preamplifier. One of these preamplifiers must be used for this screen to be available.
Section 3 – Operator Screens 6.7 Paging Microphone Setup The Paging Mic Setup screen allows you to set up paging microphone options. The Rowe Studio Sound AV Controller has three microphone inputs, the Rowe 4-channel Preamplifier has two microphone inputs, and the Rock-Ola preamplifier has one microphone input. If none of these preamplifiers are used, this screen will not be available.
Section 3 – Operator Screens 6.8 Router Setup The Router Setup screen allows setup of the router. See Programming the Wireless Router in the beginning section of this manual for detailed router setup instructions. Note: Many of the router configuration functions have been disabled for security reasons, including the Wizard and any built-in links to external sites. If any router other than the supplied router is used, this configuration screen may no longer work.
Section 3 – Operator Screens 6.9 Audio Modes The Audio Modes screen is only available in a jukebox with a Rowe Studio Sound package, a Rowe 4-Channel Preamplifier or a Rock-Ola Digital Sybersonic preamplifier installed. The jukebox has three operating modes represented by the tabs on this screen; Audio Mode, Auxiliary Audio Mode, and Standby Mode. With a Rowe Studio Sound or Rowe 4-Channel Preamplifier installed, the jukebox will have one additional mode called Microphone Mode.
Section 3 – Operator Screens Output Routing Ch 1/2, Ch 3/4 (not available with Rock-Ola preamplifier) – This section configures how signals in a Rowe AV Controller or 4-Channel Preamplifier are combined and routed to the outputs. Stereo/Stereo – This routes the stereo input as a stereo signal through the preamplifier to the selected output pair in the jukebox mode selected.
Section 3 – Operator Screens 7.0 Reports 7.1 Cash & Usage Report The Cash & Usage Report screen shows the monetary deposits, number of plays, and feature minutes for weekly, monthly and year to date periods. Deposits – View bills, coins, credit card collections, and free credits used. Plays – View free songs, remotely-selected songs, paid songs, and total songs played (with local music and downloaded music noted individually).
Section 3 – Operator Screens 7.2 Music Popularity Report The Music Popularity Report screen provides a choice of detailed play count information for both songs and albums on a weekly, monthly, and yearly basis. Report – View song title and artist, number of plays, and the “last played” time and date of the song. Arrows to the right of the report window allow scrolling through the list of songs.
Section 3 – Operator Screens 7.3 Collections Report The Collections Report screen provides a breakdown of collections by bills, coins, remote selectors, and credit cards for each collection date; and offers a choice of summaries for weekly, monthly, and yearly information. Report – View collections by separate dates, with a breakdown by bills, coins, credit cards, and remote selectors. Totals reflect the sum of all dates listed in the report.
Section 3 – Operator Screens 7.4 Music Loader Report The Music Loader Report screen provides detailed information about recently loaded music on the jukebox, with the ability to select the data by a specific date. Choose a Date – To view the report by a certain date, touch the arrow at the end of the text box under “Choose a date” for a drop-down menu of dates. Touch the date desired, and the Music Loader Log updates automatically.
Section 3 – Operator Screens 7.5 Genre Classification Report The Genre Classification Report screen will display the number of songs played from each category of music on the jukebox. The data is also broken down by the percentage of total plays. To return to the Service Mode – Main Menu, touch the Back button.
Section 3 – Operator Screens 8.0 8.1 Diagnostics System Information The System Information screen summarizes important system information, including jukebox/server connection names, software version, catalog version, and date/time. All of these fields are filled in by default after the initial setup of the jukebox. Jukebox Name – This information is set on the System Setup –> Basic Setup screen. Mem Usage – This is the amount of memory currently being used by the jukebox application.
Section 3 – Operator Screens 8.2 Hardware Information The Hardware Information screen shows the status of internal hardware in the jukebox such as VCU (Volume Control Units), Credit Module, KID (Keyboard, IR, Display), amplifier, IR Remote, Card Reader, Bill Acceptor(s), and Coin Mech. Configuration – This shows the hardware configuration of the jukebox. It can be Rock-Ola, Studio Sound, or Basic.
Section 3 – Operator Screens 8.3 Event/Error Logs The Event/Error Logs screen provides separate reports noting all software activity (events), as well as any hardware failures (errors). You can switch between these two reports by touching the Event Log tab or Error Log tab at the bottom of the screen. On the Event Log tab, items are listed in sequential order. The arrows to the right of the window provide scrolling access to the list. The Event Log also allows you to view Events by specific days.
Section 3 – Operator Screens 8.4 Network Information The Network Information screens are used to help troubleshoot and verify a working connection to a server. Touch the LAN (Gateway) button to test the connection to the local router. Touch the WAN (Server) button to test the connection to the AMI Entertainment server. The results of the ping and trace route tests are displayed in the text box. Use the arrows to the right of the text box to scroll through the test results if necessary.
Section 3 – Operator Screens 8.5 Credit Device Tests The Credit Device Tests screen will allow testing of credit devices without causing the corresponding amounts to be recorded by the jukebox. During these tests, credit will not be given for the amounts deposited. After testing has concluded, be sure to remove any coins and bills you may have used for the test. As coins, bills, and credit cards are inserted, an ID, Value, and Time will be displayed on the screen.
Section 3 – Operator Screens 8.6 Audio/Video Tests The Audio/Video Tests screen enables testing of the selection screen monitor and audio set up. Additional options are available for testing an external video monitor and for set up if external video is installed. Monitor Tests: Touch one of the three buttons to send test patterns to the touch screen. Purity – This test will display 4 different screen images one at a time. Each screen image is a solid color: red, green, blue, and white.
Section 3 – Operator Screens 8.7 Input/Output Tests The Input/Output Tests screen will allow testing of various input and output circuits in the jukebox. Rowe Controller: Press the buttons on the Rowelink Controller inside the jukebox to test the functionality of each button. As the button is pressed, the box next to that button will turn orange. Output Tests: The Money Meter and Reset Router outputs may be tested from this page. Touch the button next to Tick Money Meter to pulse the meter.
Section 3 – Operator Screens 8.8 Health Status The Health Status page will display various parameters from the core computer. To return to the Service Mode – Main Menu, touch the Back button.
Section 4: Dial-Up Jukebox Management Introduction This section will describe how to add music to your dial-up digital jukebox using the Internet and a portable USB storage device.
Section 4 – Dial-Up Jukebox Management Managing Your Dial-Up Jukebox Note: To use the following features for dial-up connected jukeboxes, at least one of your jukeboxes must be connected and configured for a dial-up connection. Adding Albums Via Download and USB Thumb Drive Note: If you are using the download option, you can add a maximum of 3 albums at a time. Note: If you are using a USB thumb drive, the size of your drive must be a minimum of 64 MB and no larger than 2 GB.
Section 5: Out of Service Error Recovery Introduction This section will guide you through the correct steps in the event that your jukebox goes “Out of Service”.
Section 5 – Out of Service Error Recovery Out of Service There are a number of reasons why your jukebox could go out of service. Most of these are related to hardware. Basically anything that would prevent the jukebox from accepting money and playing selections will cause the jukebox to go Out of Service. Other reasons could be business related. The jukebox must periodically connect to the AMI server and report usage data.
Section 5 – Out of Service Error Recovery 3. The Jukebox Event Log will be displayed first. Go to Step 4 to view the errors; however, before doing so, you may wish to review this Event Log, as it may contain additional information regarding the error that caused the jukebox to go Out of Service. 4. Touch the Error Log tab at the bottom of the screen to display the jukebox Error Log. 5. You should see one or more errors listed. An example is shown on the screen shot below.
