User's Manual

26
Troubleshooting:
Common Problems
Injection aborts or an error symbol
appears while the injection is
in process.
The AutoTouch Connect
TM
reusable
autoinjector will abort an injection if
the sensor loses skin contact. Avoid
adjusting or moving AutoTouch Connect
during an injection. Hold AutoTouch
Connect on your skin until the green
status light turns o and the injection is
finished. Shifting, repositioning or lifting
from your skin during injection may lead
to an incomplete dose.
AutoTouch Connect door will not
remain closed.
Reason #1: At the end of an injection,
the door cannot be closed with a used
Enbrel Mini
®
single-dose prefilled
cartridge inside.
Reason #2: When AutoTouch Connect
experiences a failure, the door will
open and remain open. If this occurs,
call 1-888-4ENBREL (1-888-436-2735).
A chime is repeating but no error
lights are showing.
If the door is left open for more than
45 seconds, a chime will sound. Close
the door to silence the chime.
AutoTouch Connect is not producing
chiming sounds.
The sound setting may be o. Turn on
by sliding the sound switch down.