www.gaynortelesys.com WebPro Administration Guide For the NEC SV8100 Phone System Issue 1 CPU Version 6.
Table of Contents For the NEC SV8100 Phone System .............................................................................................................. 1 Introduction .................................................................................................................................................. 4 A Quick Word of Wisdom ............................................................................................................................. 5 Getting Started.....................
Section 15-XX: Extension Setup ................................................................................................................. 22 MB 15-01: Extension Basic Setup ........................................................................................................... 22 MB 15-07: Function Keys ....................................................................................................................... 23 MB 15-09: Virtual Extension Ring Assignment...............................
MB 35-06: Verified Account Code Table ................................................................................................ 41 Section 90-XX: Maintenance Command .................................................................................................... 41 MB 90-06: Trunk Control ....................................................................................................................... 41 MB 90-56: NTP Setup ....................................................................
Introduction This document is will provide a general walk through of WebPro for the NEC SV8100 phone system. WebPro is a web based application used to manage the NEC SV8100 system. WebPro is rich with features to help users more easily manage their system when compared to conventional handset programming. Please note that each system is custom designed to fit the customer’s specific needs. Some of the features and steps mentioned in this document may not apply to your system.
A Few Words of Wisdom If you have a problem with a specific phone or feature, check another phone that is working the way that you want it to work. Study and copy the programing of that phone to the one that is not working properly. This is the easiest way to troubleshoot problems. If you are assigning a memory block that allows different options for the multiple night modes, assign the same data for each Night Mode, unless you specifically want the phone to act different in that Night Mode.
Getting Started WebPro is the easiest and most efficient way to maintain your phone system. This guide only shows the basic items you need to make the basic changes that are done for day to day business. Many of the more advanced items are not covered in this guide. If you would like more advanced training, contact Gaynor Telesystems. AmeriCom Logging In 1. To log into the system, open any web browser and in the address field enter the IP address of the phone system. 2.
Home Page After logging in you are brought to the home screen. Each link will take you to a different portion of the database. They will be described in greater detail later in this document. Programming System Configuration – Shows the physical layout of the phone system including circuit card types and port numbers. System Data – This is where the majority of the phone system programming is done. Most of your time will be spent in this area of WebPro.
Logout – Ends WebPro session. Site Information – Basic information about the site including; Site Name, IP Address, System ID (if a multi-site system), and current software version. Links – If a UM8000 voice mail or another Special Application card is installed in the system, the links to configure them will be placed here. System Configuration The Blade Configuration page shows the physical layout of the phone system along with the types of cards installed and what physical ports they are using.
Once a change has been made, click Apply to confirm the change. If you make a mistake or want to undo something click Refresh before clicking Apply. Once Apply is clicked the change has been made. The only way to go back is to input the old information manually and re-apply it. Note: If you move to another memory block without clicking Apply or Refresh the change will automatically be applied without warning.
Wizards The Wizards area is a step by step walk through on programing specific features in the phone system. They can be helpful when looking for all that is involved to set up a specific feature, but sometimes take you to areas that are not completely necessary to program the feature you need.
Once a feature is selected the Memory Blocks are gone through in a step by step manner with the Apply button replaced with a Next button. When you have gone through all of the Memory Blocks necessary for the feature you are trying to program, the Next button is replaced with a Finish button. This will take you back to the Wizards main page. Copy This section is used to quickly duplicate the programming of one phone to another. It is effective but not the most efficient way to set up a phone.
To copy an extension select the Copy From Extension and the Copy To Extension (hold Ctrl to select multiple extensions) and select the memory blocks to copy. Swap Swap is the easiest and quickest way to move phones around without calling a technician out to do it for you. All programming will be swapped, including voice mail. The only other thing that will need to be done is to physically swap the phones. To swap phones select the two extensions in the Extension1 and Extension2 fields and click Apply.
WebPro Settings and Accounts Setup These pages are for information gathering only. They show the IP address of the phone system. If this IP address is changed, you will no longer be able to connect to the phone system. Session Management Session Management shows the last few times you have logged into WebPro. It shows the date, time, and how long logged in. System Initialization This area is to reset of the phone system without doing a physical power-down.
To reset the system, click on 2nd Initialization and a warning popup appears. Important Note: Once you click “Ok” the phone system goes down immediately. Any calls currently in progress are dropped. The displays in all phones will go blank and not come back until after the phone system is back online.
Phone System Programming This section will go over the Memory Blocks (MB) listed in the System Data section of WebPro. The most important areas will be covered while areas that are not normally adjusted will be skipped. If you require more information on the areas not covered contact Gaynor and it will be provided for you. Section 10-XX: System Configuration MB 10-01: Time and Date Setup Enter the Time and Date information in this memory block. Input the hour in 24 hour format.
Note: Do not forget to provide a power supply for the music device. If the device is not set on repeat or the batteries go dead, music on hold will stop operating. MB 10-21: CD-CP00 Hardware Setup This memory block is used to select the CPU input source for Music On Hold. Do not adjust this memory block unless directed to by a tech. MB 10-24: Daylight Savings Setup Turn on and off Automatic Daylight Savings. The dates can also be adjusted in this memory block as well.
in length and can start with 1, 2, or 3. This may be different on your system. Talk to the technician to get the numbering plan for your system. The Station Port is the physical port on each card. Use the System Configuration screen to see what ports are assigned to each card. The connection blocks will also be labeled with the port numbers as well, for cross-connecting the phones. Note: If you do not have the proper tools or training, please do not attempt to cross-connect phones yourself.
phone. They are used for people who need an extension number and voice mail box, but do not have a desk to sit at. Virtual extensions are assigned the same way as physical (real) extensions, except it does not matter what port they are on. Find the first open (blank) port and assign the extension number to use (remember that it must be a valid extension number within your numbering plan).
Important Note: Changing the access codes in this memory block will directly affect the level of remote service AmeriCom we can give you. Gaynor Telesystems has a set standard that we use for the service codes of all our customers in order to make it easier for us to help you over the phone. If you change a service code, we will no longer be able to give you the correct code without logging into the system to check what has been changed.
Section 12-XX: Night Mode Service MB 12-04: Holiday Night Mode Switching If your system is set for Automatic Night Mode Switching this is where you can set the system to not switch for holidays. Find the day of year and input the Schedule Pattern you would like. The default pattern you will use is 2, which is the standard after hours Night Mode. The tech that set up your system can give you the exact pattern you will need to use. Holidays can be set up one year in advance.
The speed dials can be accessed two ways. The first is to press the Dir menu key followed by the SYS menu key. You can scroll through the speed dials by name. When you find the one you are looking for, just lift the handset or press speaker and the number will be dialed. The second is if you know the bin number of the speed dial, you can press Redial followed by the last three numbers of the bin number.
Note: Remember that the phone system can only block calls based on Caller ID. If someone is being blocked and calls from another number, they will get through. Some businesses use multiple phone numbers for outbound calls. Blocking them all could be a difficult task. Section 15-XX: Extension Setup MB 15-01: Extension Basic Setup Important Note: When making changes in MB 15-XX it is very important to remember to change to the proper extension number in the ICM Extension pull down before making any changes.
Refer to the System Data section for information on how to select the proper extension and what each means. 01 – Extension Name: Is used to program the name that shows up in the phones display. All extension numbers can be given a name, including Virtual Extensions. If your voicemail is an In-Mail, this memory block is used for the Spell by Name Directory. The name can be up to 12 Characters and cannot include special characters (< >, { }, [ ], \ /, etc).
Note: The term Line Keys and Function Keys is interchangeable and you will hear both used.
To assign a Function Key, after selecting the extension to modify, find the key to program and click the pull down in the Function field. Scroll through the Feature Options until you find the one you are trying to program and click it. If the Feature Option requires Additional Data, enter it in the next field. The first 16 Function Keys are shown on the first page. To advance to the next 16 click the small blue arrow pointing to the right next to the Function Key (1~48) field in the upper right.
There are several Feature Options for the Function Keys, most of which you will not use. The most important ones will be discussed here. None: This blanks out the key making it empty. Pressing a key that is set as none will cause nothing to happen. 01 – DSS/One Touch: This is the most common used key. Its use depends on the Additional Data field. o Input an extension number in the Additional Data field to make the button act as a BLF (Busy Lamp Field) button.
77 – In-Skin Voice Mail: This key is to get MWI (Message Waiting Indication) for a mailbox other than the one attached to the phone (General Mailboxes, Department Mailboxes, etc.). Input the mailbox number in the Additional Data field. *00 – ICM Key: Placing an Intercom key on your phone will allow you to place internal calls on hold and easily pick them back up. *01 – Trunk Key: If you have a small system with only a few lines you might have Trunk Keys.
MB 15-11: Virtual Extension Delayed Ring Assignment This memory block is for when a Virtual Extension key is needed to ring after a set period of time (10 Seconds by Default) rather than right away. To set delayed ringing, first assign the extension to ring in MB 15-09, and then check the same boxes in this MB to enable delayed ringing. Note: It must be set (checked) in both memory blocks in order for delayed ringing to work.
MB 15-22: Mobile Extension Speed Dial Target This memory block is used to assign a mobile extension number to a speed dial bin (MB 13-04). If you have Mobile Extension numbers available they will be listed here, assign the speed dial bin and leave the rest set at default. Section 20-XX: System Options MB 20-16: Selectable Display Message This memory bock allows you to customize the optional display messages when putting the system into Do Not Disturb (DND).
programmed but can be modified. The # sign requires the user to enter numbers when they select that message. MB 20-17: Operator’s Extension This memory block selects the extension numbers that will ring when another phone dials 0. This is only for internal calls and does not affect when an outside caller dials 0 out of a voice mail box or Auto Attendant. You can have up to eight total extensions ring. They will all ring at the same time.
Section 21-XX: Outgoing Service MB 21-04: Toll Restriction Class for Extensions If you system has been set up with Toll Restriction, this is where you will assign the restrictions to each extension. Your installing technician will give you a list of restriction classes. Each class will restrict a phone in a different manner. One may be for local calls only, one may be for only calls within your area code, and another may allow two or more area codes along with your local area code.
MB 21-13: ISDN Calling Party Number Setup for Extensions If you have a PRI, you are allowed to change the outbound Caller ID for each extension. Select the extension number in the upper right, and enter the area code and number that you would like to show up on the outbound Caller ID for that extension. The number must be entered in a 10 digit format with the area code, followed by the number with no spaces or dashes. Example: 5302232979.
Section 22-XX: Incoming Call Service MB 22-04: Incoming Ring Group Extension Assignment If your system is set up as Squared (line keys are set as trunk keys) then this is where you assign what phones ring on incoming calls. Just enter the extension number that you want to ring in one of the open fields. To make a phone quit ringing on incoming calls, remove the extension. MB 22-10: DID Translation Area Setup This memory block is to be used for information gathering purpose only.
MB 22-11: DID Translation Table This MB is used to assign the specific DID’s to route to the different extensions on the phone system. Find the range that is used in your system by checking out MB 22-10 and enter that number in the DID Translation Table Entry (1-2000) field in the upper right of the screen. Navigate through the different entries by using the blue left and right arrows.
Section 23-XX: Answer Service MB 23-02: Call Pickup Groups Call Pickup Groups allow a user to pick up another ringing phone from their phone by dialing *#. By default all phones are in the same pickup group. This can be a problem if phones are spread over a large area. If this is left default, someone could inadvertently pick up a call from another department while trying to pick up the call at the next desk over. There is a total of 64 pickup groups, use them to your advantage.
Note: It is a good idea to document what groups are assigned to each specific department or area. There is no place in the system to assign names to the groups. 24-XX: Hold/Transfer Service MB 24-01: Hold System Options This memory block is to adjust the timers used for placing calls on hold. The timers are as follows: 01 – Normal Hold Recall Time: This is the time before a phone call recalls (starts beeping the phone) when a call is placed on normal hold by pressing the Hold button.
MB 24-02: Transfer System Options This memory block adjusts the timers and options for transferred calls. They are as follows: 01 – Transfer to Busy Extension: This selects if you want the ability to receive a second call while on the phone. Check the box to enable. 02 – Ringback Tone to Transferred Calls: This selection allows you to choose what the caller hears when they are transferred. The options are Ringback Tone or Music On Hold (Hold Tone).
Call Forward No Answer: This will forward the call if it is not answered by the time the timer in MB 24-02-03 expires. Call Forward Busy/No Answer: This is the same as above, but also forwards the call if the extension is busy as well. This selection is typically used to forward a call to voice mail. To forward a call to voice mail, select this option and enter the extension number of voice mail in fields 02~05 . Call Forward Busy: This will only forward a call if the extension is busy.
Section 31-XX: External Speakers and Paging MB 31-02: Internal Paging Group Assignment This memory block is used to assign paging groups to the phones. You can have up to 64 paging groups, but only 32 phones can be in a paging group. This includes the All Call Page group. MB 31-03: Internal Paging Group Setting This memory block is used to document what each page group is used for. This also shows up on the display when that specific group is being paged.
Section 32-XX: Doorphones and Sensors MB 32-02: Doorphone Ring Assignment If your system has door phones, this memory block is used to assign the phones that will ring when a door phone button is pressed. Select the door phone to program in the upper right, and enter the extension numbers to ring for each mode in the open fields.
MB 35-06: Verified Account Code Table If your system is set up to use Forced Account Codes this is the area that those account codes are entered into. A phone that is set to use Forced Account Codes will not be allowed to make an outside call unless the user dials a code that exists in this memory block. It is up to you to keep track of what each code is used for. Usually this is done through your SMDR software.
MB 90-56: NTP Setup If you would like your system to synchronize to a NTP server, check the box in 01 – NTP Synchronization and enter the IP Address of the NTP server in 02 – NTP Server IP Address. Note: Use the IP Address of the NTP server, not the DNS name. By default, no DNS server is assigned to the phone system.
How Do I? This section will cover some of the basic and most common features that you may want to program up. DID (Direct Line) Programming DID’s are direct lines that can be assigned to each individual extension or department. If you have a PRI, you probably have a bank of DID’s that you can assign to your employees. Programming: MB 22-10 – Look at the ranges assigned here. This will tell you where to look for the DID’s in the next memory block.
Before continuing, work with your Gaynor tech to find the port range that you should be assigning the Mobile Extension numbers to as well as the limitations on how many Mobile Extensions you can have. Your system is limited on the number of ports based on the licenses that you purchase. Each mobile extension uses an additional port license. Programing: MB 11-02 – Assign an extension number to an open port. Pick a port that is in the range given to you buy a Gaynor tech.
To turn the feature off, press the Cancel (Off) key followed by the Speaker key. Important Note: Your cell phone may not ring right away. There is a delay between the time a call is placed, and the time it takes before your cell phone starts to ring. This is a limitation of cell phone carriers, not the NEC phone system. Your phone system may also take additional steps to press the * key. Work with your Gaynor tech to adjust the voice mail timer so that you can get the call in time.
MB 15-07 – Pick the extension (must be Administrative extension) and the line key to assign the Night Mode key to. Set the Function field to 09 – Night Mode Switching. For the Additional Data, assign the night mode that the system should switch into when the button is pressed (18). Set this field to 0 to make it a toggle button to go between modes 1 and 2.
To Park a call, press the Transfer key, followed by the Park key and a location number. This will be 00~64. If you are using the third digit as described above, the location number will be 0~9. To Retrieve a call, press the Retrieve key followed by the location number. Speed Dial Numbers The phone system can have up to 2000 system speed dials and each phone can have 20 of it’s own dedicated personal speed dials.
