j%MERICOM Digital Telephone System Attendant’s Guide
This user guide is applicable for the following system and telephone models: System Models: DO408 Rev. A and later DO8 16 Rev. C and later D1632 Rev.
TABLE OF CONTENTS UsingThis Guide ................................... Knowing Your Telephone ............................ .I .2 Using Your Speakerphone............................ WhattheLightsMean ............................... -6 WhattheRingsMean ............................... Using Your Telephone ............................... Answering Calls ................................ MakingCalls.. ............................... Holding Calls .................................. TransferringCalls ...........
Table of Contents (continued) Using MiscellaneousFeatures(cant) Pulse/ToneSwitching . . . , . . . . . . . . . . . . . . . . . . . . . , . .45 Station MessageDetail Accounting (SMDA) Printout . . .46 Voice AnnounceBlocking . . . . . . . . . . . . . . . . . . . . . . . . .46 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...57 Index......................,...........,...,.......61 Figures 1. 16-LineLCD Speakerphone........................ .4 2.
Using This Guide ,To help you use your telephoneto its fullest capacity, we have written a clear, comprehensiveuserguide. This guide is divided L into eight sections,each of which is marked with a tab for easy access.Thesesectionstell you how to: l Answer calls, l Makecalls, . Hold calls, l Transfer outsidecalls, Make conferencecalls, l Leave messages, l Programyour telephone,and l Perform miscellaneousfunctions.
Knowing Your Telephone l l l l l l l l l The following featureson your telephoneare explainedin terms of what they allow you to do. The telephonesin Figures 1 and 2 arethe sameexceptfor the additionalprogrammablebuttonsand the display shown in Figure 1.
Knowing Your Telephone (continued) * Programmable Buttons - Allow you to program your telephonefor automatic dialing functions - Allow you to programyour telephonefor Direct StationSelection (DSS) - Show which lines areeither in useor on hold (red light) - Show which lines arein useby you (greenlight) Dual-Line Alphanumeric Display - Displays time, day anddate - Keepsyou apprisedof the statusof your telephone - Provides programmingprompts Headset Jack (used only with a 164ine speakerphone) - Allows you to u
Programmable (Lines or DSS/BLF) Auto Redial Button Button (Default) Figure 1.
I1i 1 Keypad Buttons Handset -4JfF m Transfer/Conference Button +7-t-- Message Waitingr--ka Light Button Figure 2, lo-Button -7 .
Using Your Speakerphone A speakerphonegives you the freedom to use your telephone without lifting the handset.After initial contactis made, you can carry on a telephoneconversationand still be free to do other things.Whenevertheinstructions“Lift thehandsetto talk” appear in this guide,they may be ignoredif you have a speakerphone. During the courseof a conversationyou can always switch from the speakerphoneto the handsetfor privacy. To do this, just lift the handsetand talk.
What the Lights Mean The lights on your telephonelet you know the status of lines, featuresand the intercom. Next to a DSS/BLF button: Steadyred = stationis in use. Flashing red = stationis receiving a call. Fast flashing red = station-to-stationmessaginghas beenset. Next to a line button: Steadygreen = this is your line, either on-hook or off-hook, whenthe line is active. Flashing green= your line is on hold. Fasterflashing green= your line hasbeenrecalledfrom hold.
Using Your Telephone Answering Calls Outside Calls To answer, l Pressbutton of ringing line (flashing red light). l Lift handsetto talk. NOTE: Pressing a button is not necessary if: * Your ringing line is your prime line, or . Your telephone has ringing line preference. Intercom Calls To answera voice call, l Speaktoward the telephone. * Lift handsetif privacy is desired. NOTE: Voice calls can be blocked. See the discussion titled Voice Announce Blocking for details. To.
Call Pickup (continued) You can answera call that is ringing at any telephoneif you know the extensionof the Tingingtelephone, l Lift handset. l Press lTCM. l l 0 Dial 3 @. Dial extensionnumberof ringing telephone. Night Transfer After the attendantsetsup the night transferfeature,an outside call canbe answeredfrom any stationwithin the system. l Press rTCMwhen you heartinging. . Dial 8~ @. 8 e Answer call. Secure Off-Hook VoiceAnnounce Your.
Station Monitoring If your stationis setup for stationmonitoring, when a BLF light flashes (indicating station ringing), you can pick up the call by pressingthe DSS button. However, after you answerthe call andeither put it on HOLD or begin to transferit, the DSS light will go out. Press TAP if you have to retrievethe call.
Making Calls 0 u hide Calls To dial outsidecalls manually, l Pressbutton to selectline. l Listen for dial tone. l Dial number. When party answers, Lift handsetto talk. l NOTE: Selecting a line is not necessary if a prime line has been assigned to a telephone, i.e., when you li$t your handset a line is automatically selected. ton andlift handsetto talk. If your systemhas line groups, l Press 0 lTCM .
Outside Calls (continued) If all thelines in the grouparebusy,you canplace your stationin a queueto await an idle line. Press 0lTcM , Dial the line group accesscode(9,81, S2,83). Hear busy tone. Dial (*‘, @ and hangup. When line groupis free, your telephoneringer will soundfive shorttone bursts.. 0 Lift handset,heardial tone, andplace call. cancelqueuing, l Press l Dial a 0. ITCM @ andhangup.
Intercom Calls (continued) To rone call manually, l Lift handset. l Press rTCM. l Dial extensionnumber. l Press 0 0 lTCM !_ :: : ‘: :‘. again.Called telephonewill ring. NOTE: Somesystemsmay be set up to tone signal as the first option. PressingITCM a second time is not necessaryin this case. To tone call automatically (DSS), l l l Lift handset. PressDSS button. Press rTCM . When intercom party answers,two-way conversationcan take place.
Automatic Callback If the intercom stationyou have called is busy, you can queueto the busy telephone. 1. Dial & @ when you hear a busy signal. 2. Hang up. Your telephonewill ring with five short tone burstswhen the one you called becomesidle. 3. After you lift the handset,the telephoneyou called will ring. If you don’t lift the handset,the callback is cancelled. To cancel automaticcallback beforeit rings: 1. Press@a@. 2. Hang up.
SpeedDialing (continued) To speeddial station numbersif on-hook, Dial the keypad number (0 through 9) you have programmedinto your telephone. ma If off-hook and on a line, l l Press 0 HoLD . l Pressthe keypaddigit (0 through 9). To speeddial system numbersif on-hook, l l Press 0 * . Dial the memory location numbers(01 through 99) you haveprogrammedinto the system. If off-hook andon a line, l Press l Dial a plus the memory location digits (01 through 99). 0 HoLD .
SavedNumber Redialing The first 16digits of thelast manually dialednumbercanbe saved for later redial. To savethe number, l Pressbutton preprogrammedfor this purpose. To dial a savednumber, Lift handset. 0 Press @ , thenpresspreprogrammedbutton. l NOTE: You can store only one 16-digit number at a time.
Holding Calls Manual Hold To place a call on hold, l Press 0 “OLD . To retrievea held call, l Pressline button with flashing light, o PressTAP if station doesnot haveline appearance. Exclusive Hold This means that only you can retrieve the held call on your telephone. To place on exclusive hold, 0 0 Press “OLDtwice. To retrieve exclusive hold, e Pressline button with flashing light. ma l Press TAP if stationdoesnot haveline appearance.
Direct Station Hold (continued) To retrieve a direct hold call, From the hold receiving extension, did@@@. To cancel a direct hold call from stationthat placedcall on hold, l l plus extensionnumber of the station Dial (*‘,@ holding the call. Doing this reconnectsyou to the outside line. Call Park (parking a call to an orbit) To park a call in one of nine orbits, l While on line, press @a* l Dial a park zoneaccesscode (91 through 99).
Transferring Calls When transferringa call you can either identify the caller before you transfer (screened)or you can transfer the call without identifying the caller (unscreened). Screened Transfer To screenand transfer a call to anotherstationin the system, l Answer call. l Press CONF et3 . Call is placedon hold automatically. Dial extensionnumber of party to be transferredto. l mia , PressDSS button for one-buttonintercom calling. When intercom party answers,announcecall. Hang up handset.
Unscreened Transfer (continued) ? Hang up handset. NOTE: If the station to which unscreened transfers are made is busy, the transjierred calls will camp-on at the station. Each call will automatically ring the station when it becomes idle. l l If a transferredcall is not answeredafterapreprogrammed time, it will ring back to your station. Answer by pressingflashing line key.
Making Conference Calls Five-Party Conference Calls You canmake conferencecalls that encompassup to five parties, including you as the originating station, in any combination of outsidelines andinside stations.For example,you canconference three outsidelines and two inside stationsor four outside lines and one inside station or five inside stations- the combinations areup to you. To set up a conferencecall that includes either outsidelines and inside stations,or just inside stations, 1. Make first call 2.
Unsupervised Conference Call Dropping out of a conferencecall andleaving outsidelines in the conferenceis known asan unsupervisedconferencecall. You can do this only when you are involved in a three-party conferencecall. To drop out of a conferencecall, dial # andhang up. 0 NOTE: Conference volume levelsare dependent upon the quality of the external lines.
Messaging Message Waiting Light If your stationhas beendesignatedasa centralmessagedesk,you can turn on the messagewaiting light (above HOLD) of any telephonefrom your station to let the userknow that a message awaits pickup. To receive a messageat an alertedstation, l Observeflashing light. l Lift handset. Press @em l Connectionto stationthat left messageis.automatic. l . To turn on the messagewaiting light, l l Press@=@. Dial extensionnumber of station to be alerted.
LCD Messaging System-suppliedmessagescan be set at a station to be received or displayed by a calling LCD speakerphone.These messages give information on the statusof the telephoneuser. In the back of this guide thereis a list entitled “LCD Messages.” Fill it in with the messagesyou havecreatedand thenmake sure you distributethe list of messagesto everyonein your group. To turn on message, Press @a@@ l . Dial the desiredcodenumberfrom your messagelist.
Station-To-Station Messaging When a station-to-stationcall is made and no one answers,the caller may leave a messageby activating the BLF light at the called stationif the calling stationis storedasa DSS /BLF at the called station. To turn on messagelight, Make intercom call. If thereis no answer: l Dial a @ . BLF light at called stationturns on. To turn off messagelight, 0 Press@(jQa l . Dial extensionnumberof stationto turn off messagelight.
Programming Your Telephone Autodial Programming Autodial is a featurethat lets you: l Dial lengthy numbersusing one or two buttons. l Storefrequently usedfeaturecodes. Autodial can be stored: l At a blank programmablebutton, or On a secondarylevel undera DSS button. Before you begin programming, write down: l The line(s) you will useto accessthe number. l The number or featurecodeyou arestoring. As you programnumbers,fill in the identification strips on your telephone.
Autodial Programming (continued) Programming Outside Numbers (continued) l If your system is behind a host system that needs a hookflashto accessafeature,pressthe TAP button. Then, continuedialing. 5. To continue storing, pressthe TRANWCONP button and repeatsteps2-4. 6. Press@ o@ to end. You can storean autodialnumberunder a DSS button. Just repeatsteps l-6, using the programmablebutton mentioned in step2.
Autodial Programming (continued) Programming Intercom Numbers (DRYBLF) 1. 2. Pressthe DSS button you want for storage. 3. Dial the intercom number to be stored. 4. To store anothernumber,repeatsteps2 and 3. 5. Press@or@toend. Programming Feature Codes For convenienceandquick access,youmight wantto storefeature codes.Some examplesof theseare: 8’ Call Forwarding (on andoff) . CallPickup l Automatic Redialing To program featurecodes, 1. Press @ama. l 2. Pressprogrammablebutton you areusing for storage. 3.
SpeedDial Programming System SpeedDial Programming Using the keypaddigits, you may storefrequentlyused,numbers that are accessibleby all the system’s usersfrom their stations. Sincethesenumberscanonly bestoredat your station(attendant), distribute a list of the numbersto the users. Before you program,make a list of: l l l The storagelocation you are using (01 through 99 on the keypad). The line that the call will be stored on, i.e., your line, the intercom line, or a line group.
SpeedDial Programming (continued) Station Speed Dial Programming Using thekeypaddigits, you may storefrequentlyusedtelephone numbersthat only you will access.Before you begin, make a list Of: .: The storagelocation you areusing (0 through 9 on the keypad). l The line the call will go over. l Thetelephonenumbersor featurecodesyou arestoring. Use the directory in the pullout index tray in front of your telephoneto storethe list. To program stationspeeddial numbers, 1. Press@aa@. l 2.
ResponseMessaging Programming (continued) 3. Dial @. 4. Dial a messagenumber (0 through9). NOTE: The preprogrammed attenaimt. messages are created by you, the 5. Presseoretoend. System Clock Programming To programthe systemclock in the display for the current date andtime: 2. Dial two digits (00-99)for year. 3. Dial two digits (01-12) for month . 4. Dial two digits (01-31) for day . 5. Dial two digits (00-23)for hour. 6. Dial two digits (00-59)for minute . 7. Press@ or@ to end.
LCD Message Programming (continued) 2. Dial a messagelocation number (0 through9). 3. Dial @ to clear currentmessage. 4. Using Table 1, compose your messagesby dialing the two-digit codesthat relateto letters. 5. If you inadvertentlywrote over the default messages,you -s can retrieve them by dialing 10 for “Back At” and 20 for “Cdl.” 6. To continue,dial a andrepeatsteps2 through 4. 7. Press@or@toend.
Table 1.
Station Name Programming If you haveanLCD speakerphone, this featurelets you know who is calling you andlets the caller know that you arecalling them. You can assign,to a station,eithera personalor a groupnamethat will show up in the user’s display or in the called party’s display or both. Typical namescould be SRVC, MKTG 1, K SMITH. 1. 2. Selectstationto be programmedby dialing stationnumber 10through 57. 3. Dial @ to clear currentname. 4.
Assist Button Programming (continued) 4. Dial O-9 to choosepreprogrammedmessage.(See attendant for list of messages.) Dial @ to choosethe system-providedmessage.(System message= “ASSIST” plus nameor extensionnumber of station sendingmessage.Name or extensionis automatically addedby system.) 5. If one particularstationmust alwaysreceivemessage,dial extensionnumberof that station;otherwise,skip to step6. 6. Label button. 7. Press@or@ toend.
Using Miscellaneous Features Account Code Entry If you needto enteran accountcodefor the SMDA report while calling anumber,you cando sousing this feature.However,code entry is voluntary, i.e. if you do not enter a code, the call will continueto go through. To enteraccountcode: 1. Select line. The display on the LCD speakerphoneswill prompt for “Account Code” if programmedto do so. 2. Press@@@@ . 3. Dial accountcode.Listen for dial tone. 4. Dial numberyou are calling.
Call Forwarding You can forward your calls to ring at anotherstation. To forward intercom andm-ime line calls to anothertelephone: 1. 2. Dial extensionnumber of telephoneto which calls are to be forwarded. 3. Hang up. To cancel intercom andprime line call forwarding: l Press@a@@ andhangup. To forward all calls to anothertelephone: 1. Press@ @ @j). 2. Dial extensionnumber of telephoneto which calls are to be forwarded. 3. Hang up.
Call Override Features (continued) Service Observing For training purposes,this feature allows you, undetected,to monitor a conversationat anotherstation. To monitor an m-progresscall: 1. While on-hook,press @a@@. 2. Dial extensionnumberof stationyou aregoing to monitor. 3. Press(,,,,, to end. Call Waiting You can senda call waiting tone to a busy stationandwait for an answer. To activate call waiting: 1. Make intercom call and hearbusy signal. 2. Dial a @a. Calledparty will heartone. 3.
Departmental Station Operation Your stationmaybe aterminatingstationfor departmentalcalling. That is, if all stationsin thedepartmentarebusy or ring-no-answer (RNA), the call will be routed to your station. You may either servicethe call or transferthe call back to the departmentextension number. Then, the call will camp-onat the departmentandwill not return to your stationif the departmentstationsarestill not availableto handle the call.
Display Contrast Adjustment If your telephonehas an LCD, you can adjustthe contrastof the display by holding down the MUTE button on your telephone. After five seconds,“ContrastLevel” and a number showsup in the display. Continue to depressthe MUTE button - the display contrastchanges. The numbers0 through 7 representthe contrastfrom light (0) to dark (7).
Music on Hold (continued) Insteadof using a buttonto activatethis feature,you canuse 1 on the keypadto turn this featureon and2 on the keypadto turn this feature off. Follow step 1 above and then press 1 and 2 on the keypadin the placeof step2. 3. Press@ or @to end. Mute Button By using the MUTE button, you can block transmissionof your voice to the distant party. For example, if someonecomes into your office to talk to you and you do not want to interrupt the distant party,just pressthe MUTE button.
Paging If you have anexternalpagingunit setup by the installer,you can pageover it: 1. Lift handset. 2. Dial paging accessnumber, push line button (if external paging is on a line) or, off hookedup to auxiliary paging port,press @@@J 3. Make announcement. 4. Hang up. You can also page all stationsthrough their intercoms (all-call paging) or just some stations(zonepaging).To do this: 1. Lift handset. 0 2. Press lTCM. 3. Dial 87 for all-call paging. Dial 84, 85, or 86 for zone PagN. 4.
Personal Ringing Tones You can chooseoneof four different ring tonesto easily identify your station when it rings. To selectoneof theserings: 1. Press @J (;LT> (*7 @J . 2.. Dial c1), @ ,@ or@ . Oneof four ringing tones will be selectedand the next time your telephone rings, you will hearthe difference. Privacy By pressingabuttondesignateda “privacy button,” you canallow another person to join you in a call. This feature is preprogrammedby the installer.
Station Message Detail Accounting (SMDA) Printout If your systemhasa dataprinter, you cancommandthe systemto print several different types of reports and to delete all stored SMDA records: 2. Choosereportto be printed: Dial Item l# Stationreport 2# Line report 3# Departmentreport 4# Account codereport 5# Automatic reports 6# Print all records 7# Delete SMDA records O# DepartmentalCalling Distribution @CD) report 8 Obtain the number of free records in the system 9 Abort printing 3.
J 48
Table 3. Display Summary II Display Type When Displayed This preprogrammedmessageappearsin display that it is sentto. Either a name or a stationnumber can be entered. Automatic Callback -..i=j When waiting for a busy telephoneto signalthat it hasbecome idle, the display showsthat the featureis active. Automatic Redial v Display showsthat featureis active. Call Costing 1 Call Forward Display showsextensionnumber of telephoneto which call is for- 1 Call Messaging Display prompts for message.
Table 3. Display Summary (continued) Display Type When Displayed Call Timer Begins during dialing anddisplays for 10secondsafter hang-up. To recall display for last completed call, pressHOLD key. Calling Station The display showsextension number or name of calling Conference Calls 1 When conferencingwith lines, this showsup in display. m I When conferencingwith other stations,the display showsthe numbersof the stations.
Table 3. Display Summary (continued) When Displayed Display Contrast Adjustment v I Do Not Disturb -1 Display after holding down Mute bu:i ;g;;eyds. Display shows “Do Not Disturb” when featureis active. Hold Recall Feature When a timed hold recall occurs, Last Number Redial c When last number dialed is redlaled,display showsselected lhdI and&&dnumber.
Table 3. Display Summary (continued) Display Type When Displayed Line Selection When line is selectedfor calling or when ringing line is answered. Lines can be programmedto display numbersor names,i.e. WATS. Mute Display showswhen featureis ac- Paging Display for zone paging (paging 1 /Tuel Display for all-call page(paging all stations). 51 Programming for Autodialing and Station v After you enterlocation, this appearsin display. v After you enterline, this appears in display.
Table 3. Display Summary (continued) Display Type When Displayed SavedNumber Redial w Service Observing r$GEzGq When a number is saved,display showsthat featureis active. When savednumber is dialed, display shows selectedline, then shows dialed number. When using serviceobserving,the namesor extensionnumbersof two stationsshow up in display. Station Identification m,,, PressingSPKR or MNTR when your station is idle causesyour ex. tensionnumber,port number and stationnameto show up in the dis play.
Table 3. Display Summary (continued) Display Type When Displayed NOTE: The following are exclusive attendantfunctions. System Clock Setting p Displayed when setting dateand time. System SpeedDial w After you dial ITCM +N# 0 2, this appearsin display. After enteringstoragelocation, one of thesemessagesappears. r After pressing#to clear current entry. Night Transfer -1 After you dial ITCM +k#0 3, this appearsin the display. w Appearsin display if you dial 1 to enable.
Table 3. Display Summary Display Type (continued) When Displayed Music On Hold p After you dial ITCM appearsin display. -1 Appearsin display if you dial 1 to enable. v Appearsin display if you dial 2 to disable. % # 0 4, this LCD Messaging After you dial ITCM appearsin display. u +R# 0 5, this After you dial the messagenmnber. Tue 1 xx ‘hue 1 YMYYYYY 3:05 The messageshowsup in the display when you enterit.
Table 3. Display Summary (continued) Display Type When Displayed Station Names p After you dial ITCM +f+# 0 6, this appearsin display. After you selectstationport to be programmed,current entry shows New stationname appearsin dis- Station MessageDetail Accounting (SMDA) Printout After you dial ITCM +k# 0 7, this appearsin display.Then these reportnamesappearin display as you enterthe number corresponding to eachont.
Glossary A All-call paging: Pagingthrough the intercoms of all stationsin the system. Assist button: A button that you can programthat will let you send a messagerequestingassistanceto the LCD of another telephone. Automatic callback: Systemwill ring a calling telephonewhen a busy called telephonebecomesidle. Automatic dialing (or Autodialing): Using programmablebuttons to storenumbersfor one-or two-button dialing.
Direct Station Selection/Busy Lamp Field (DSSIBLF): Using one button to place intercom calls; the button is sometimes referredto asa DSS button. Busy lamp field or BLF is a term for a light that identifies currentcall statusof DSS station. Do not disturb: A mode that disablesincoming call ringing and intercom calling. Dual Tone Multiple Frequency (DTMF): The tonesmade by your telephonewhen you dial.
N Night transfer: Transferringincoming calls to a particular station(s) for off-hour answering. P Personal Fipging tones: A telephonecan be arrangedto ring in one of four distmctive tones. Prime line: A line designatedto a particular telephone and automatically selectedwhen the handsetis lifted. Programmable buttons: Each telephoneor stationhas buttons that canbe user-programmedfor autodialingnumbersor feature codes,or other specialpurposedialing requirements.
V Voice call: A verbal intercom call. Voice announceblocking: A telephonecanbe setto block voice calls sentto it over the speaker. Z Zone paging: Pagingthrough the intercomsof some stationsor departmentsin the system.
Index A Account codeentry 39 All-Call paging 44 Answering calls Intercom 9 Night transfer 10 Outside 9 Pages 45 Assist button Programming 37 Using 27 Automatic callback 16 Automatic dialing Programming 29 Using 16 Automatic setrelocation 39 B Backgroundmusic 39 c Call forwarding 40 Call override features 40 Call park 20 Call pickup 9 Call waiting 41 Conferencecalls Five-party conferencecalls 23 Unsupervisedconferencecalls 24 D Departmentalstationoperation 42 Direct inward stationdialing (DISD) 42 Direct s
Display contrastadjustment 43 Do not disturb 43 E Exclusive hold 19 Executive override 40 H Hold recall 20 Holding calls Call park 20 Direct station 19 Exclusive 19 Manual 19 I Intercom calls Answering 9 Making 14 Programming 31 I4 Last number redialing Using 17 LCD messaging Turning off 26 Turning on 26 Programming 34 M Making calls 13 Conference 23 Intercom 14 Outside 13 Manual hold 19 Messagewaiting light Receiving message 25 Turning off 25 Turning on 25 62
Messaging Assist button 27 LCD 26 Response 26 Station-to-station 27 Music on hold 43 Mute button 44 N Night transfer Answering 10 Setting up 44 0 Outsidecalls Answering 9 Making 13 Programming numbers 30 P Paging All-call 45 Answering (“Meet-me”) 45 Over PA system 45 Zone 45 Personalringing tones 46 Privacy 46 Programming Assist button 37 Autodial numbers 29 Featurecodes 31 Intercom numbers 31 LCD messaging 34 Outsidenumbers 29 Responsemessaging 33 Station names 37 Station speeddial numbets 33 Systemclock
R Responsemessaging Programming 33 Using 26 Ringing tones,personal 45 S Savednumber redialing Using 18 SecureOff-Hook Voice Announce(SOHVA) Making 15 Respondingto 11 Service observing 4 1 Speakerphoneoperation 6 Speeddialing Programming 32 Station 16 System 16 StationMessageDetail Accounting (SMDA) printout 47 Station speeddial programming 33 Station-to-stationmessaging Turning off 27 Turning on 27 System speeddial programming 32 T Transferringcalls Screenedtransfer 2 1 Transferrecall to tandemattendants2
Frequently Called Numbers
LCD Message Index LCD Messages 0 1 2 3 4 5 6 7 8 9 Back At Call _
